I read a lot of reviews of this company before purchasing from them, so I was very disappointed at how things turned out. Their customer service is slow and frustrating, especially if you have a prob... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Fast delivery…. Easy to set up. I am a patient with lymphoedema in my chest wall after cancer treatment. For the first time, I tried using this tape by myself; easy to apply, good quality…After seve... Toon meer
The mustache tool is exceptionally well made and of high quality. However, it is very, very similar to another thysol tool having a non-slip point for a better grasp. The one I mistakenly ordered had... Toon meer
Bedrijf heeft geantwoord
Great, fast postage, very responsive but if you’re considering buying the FASCIQ® Sports Cupping Set – Trigger Point Cups DO NOT WASTE YOUR MONEY, THEY ARE 100% USELESS! The only reason they lost... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Since August 2024 we have moved to a different review platform. Please find our current ratings at our website. See you there!
Contactgegevens
1 Seib Road, 4562, Eumundi, Australië
- 0411129759
- info@thysol.com.au
- thysol.com.au
4,0
Goed
253 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
The product is great as advertised and…
The product is great as advertised and was really quick to deliver
12 november 2020
Supportive and product delivered on…
Supportive and product delivered on time.
The tool has saved me from costly physio requirements.
8 november 2020
These are fantastic
These are fantastic, good value and easy to use. They come in a tidy little bag and I'm using mainly for neck tension getting great results.
I wish I knew about them earlier.
6 november 2020
Im still waiting for my order😔
20 oktober 2020
The parcel was received damaged with a…
The parcel was received damaged with a small part of the tape itself slightly compromised. Perhaps packaging may benefit from improvement.
17 oktober 2020
Used them with my personal trainer
Used them with my personal trainer. Loved them. Great quality.
14 oktober 2020
Really good quality resistance bands
Really good quality resistance bands. Came on time. Very happy!
12 oktober 2020
Great experience
Great experience , prompt service , very happy with the Massage tool I bought . Good value .
10 oktober 2020
Review zonder uitnodiging
Product works well on our dog who has a…
Product works well on our dog who has a torn cruciate ligment
6 oktober 2020
Review zonder uitnodiging
Suction cups - Missing one of my cups in pack of 4…
Missing one of my cups in pack of 4 only 3 in pack of 4 arrived! Cups are too cloudy to see through to visually see clearly what is going on with skin underneath.
13 september 2020
Review zonder uitnodiging
Antwoord van THYSOL Australia
Hi Heidi, sorry to hear you are not happy with the cups. Please feel free to contact me further for a replacement of the missing cup and to discuss options for other cups. Regards Tony
Great service and product
10 september 2020
Review zonder uitnodiging
Still waiting on my order weeks later
2 september 2020
Review zonder uitnodiging
Antwoord van THYSOL Australia
Dear Kylee,
I am very sorry to hear that your order hasn't arrived yet. Unfortunately due to COVID-19 specific areas may experience delays in the Australia Post's delivery times based on local conditions.
Could you please contact us (by mail or phone)? That way we can check your specific situation/order and follow up accordingly.
I am sorry for the inconvenience and hope to hear from you soon.
Kind regards,
Leon Koerssen
THYSOL Australia
Great to deal with but Don’t waste your money on the FASCIQ® Sports Cupping Set
Great, fast postage, very responsive but if you’re considering buying the FASCIQ® Sports Cupping Set – Trigger Point Cups DO NOT WASTE YOUR MONEY, THEY ARE 100% USELESS!
The only reason they lost a star was for offering these cups as useful, they obviously don’t try their own products.
The issue is they have a wide flat contact surface as opposed to a rounded edge, meaning they don’t maintain contact. I was going to trial them for a few weeks before buying some more in bulk, it only took me a few minutes to realise these cups are junk. I bought the FASCIQ® Silicone Cupping Set – Small and Large Cups instead and they work perfectly.
1 september 2020
Review zonder uitnodiging
Antwoord van THYSOL Australia
Dear Phil,
First of all, thank you for your review and feedback.
Though you are very positive regarding our general service and shopping experience, I also read that you wouldn't recommend our FASCIQ® Sports Cupping Set to others unfortunately.
Of course I would like to hear more about your feedback about the product. What would you alter and why? Could you contact me regarding this matter (by phone or email)?
Additionally, I would like to highlight to you our refund/return policy. Within a period of 30 days, you can return the product and exchange it for another or ask for a refund.
Again thank you for you review and feedback. Really appreciate your time/effort and I hope to hear from you soon.
Kind regards,
Leon Koerssen
THYSOL Australia
Product has not arrived
1 september 2020
Review zonder uitnodiging
Antwoord van THYSOL Australia
Dear Lorena,
Could you please contact us (by mail or phone)? That way we can check your specific situation/order and follow up accordingly.
I am very sorry to hear that your order hasn't arrived yet. Unfortunately due to COVID-19 specific areas may experience delays in the Australia Post's delivery times based on local conditions.
Again I am sorry for the inconvenience caused and I hope to hear from you soon.
Kind regards,
Leon Koerssen
THYSOL Australia
Good product
It is very easy to use product and very effective I have used it 3-4 times and love doing it alternative days. Good for the skin feels good after every use.
14 augustus 2020
Review zonder uitnodiging
Very happy with the product and…
Very happy with the product and service. Thank you
13 augustus 2020
Review zonder uitnodiging
Excellent customer support and quality product
Excellent customer support, product quality and quick reliable delivery!
Highly recommended
8 augustus 2020
Review zonder uitnodiging
Great product and fast delivery
7 augustus 2020
Review zonder uitnodiging
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