Tier Zero Games Reviews 90

Ordered twice from here this week and received a straight forward delivery on the first, shipped the day after and at my home by Thursday. However my second order, placed a day after the first has not moved an inch, despite advertising same day shipping before 1pm. No label printed and I’m left in the dark about my order following an email sent. There’s no real way to chase your order and that’s not a great feeling for a buyer trying out a new store. I wanted to give a better review as my first order went without a hitch but then just an explanation would do so much to help on the second. I can see from other reviews there has been some issues as of late, better communication would do a lot right now.

As the title suggests, ordered a pre order that was marked as dispatched on release date. However despite this 6 days later (and counting) the tracking number says that the courier, in this instance it's royal mail haven't received it. I've ordered from here regularly and never had a problem before, has made me unsure if I will continue giving this place my custom as this is disappointing. Was told by customer service today if they still hadn't received my package they'd send out a replacement and let me know, I never heard anything.

Update: Arrived a week after dispatch with one card missing, reached out too hopefully get it rectified.

Truly horrible service, do not buy from them - no communication, late to dispatch preorders.

Fantastic service, always reliable. Used them for many years now.

I've bought some yugioh singles from Colombia it was really easy and fast, will definetly buy again from tier zero

When AGOV got released in 2023 I needed a good place to get my Horus cards, I was looking for a reliable store that could ship my order to Colombia and that could be transparent about all the different custom details and that used a good logistics like DHL... I tried TZG.
3 Years later I'm still purchasing from them, and all my TCG friends from Colombia have found a safe stop in TierZero to get their cards.
You can tell that Oliver and the team genuinely care about every order they handle, and that level of dedication gives me a lot of confidence in their service.

No complains about the store.

Amazing experiencie, good customer service, nice stock. Very trustable, could recommend it blindfolded

My package arrived. I love it! It was well protected and the cards came in the condition that they advertised

This is the only place that get any customer response, so here I am.
I ordered a bunch of cards 10 days ago (6th) and have since had no information what so ever about shipment delivery or anything. I understand that delays happen and things don't go as planned however, having no communication at all isn't acceptable especially using the contacts provided for these issues when contacted multiple times.
From the 9th when the order went through to be sent to my courier till now there has been no information about the whereabouts of my 3 orders (14 Cards). I have directly asked my courier and the say that they haven't received it yet. I have used the bot function on the website over multiple days with zero responses from someone, the number provided is always on "Line busy" Friday-Monday all day so far, I have emailed with again zero response.
I don't get the point of having these features if they don't get responded to over multiple days. The communication is severely lacking compared to their competitors that have had issues and delays this year.
The sad thing is I am a first time buyer and had heard good things about Tier Zero Games before and decided to check them out, but this experience has really turned me off.
Order number: #77203, #77204, #77206

Fast delivery and reasonable prices at the time I placed the order. Wish I'd waited for prices to go down though...

Placed order on 01/21, order has been on “Shipment information received” since 02/02 after I reached out and they said order would ship out.

UPDATE: Store reached out and went above and beyond to resolve issue.

Would encourage store to be more transparent with situations over email and/or making a pop up on the home page. The small font on top of the site did not help, nor to follow social media for updates.

Amazing site for all trading card games.
Customer support is very responsive and helpful.
Must visit for international customers!

I have dealt with Tier Zero Games for over ten years. I started back at Nats in Birmingham, and Ollie, sorted everything out I needed for the event and a bit of bling on the side. Consistently, they have delivered and I would recommend them. Thank you for what you do. I shall continue to buy from them!
Shaun WIlbraham

Fantastic service. Great prices and wide selection

I got sent out a Weiss, Lightsworn archfiend instead of my second Veidos the Eruption Dragon that I ordered. I also got a 4th awakening of Veidos which i didn't order.

Todo está bien lo que falta es más resurtido más producto, por lo demás la página está bien

Fast international shipping! Always reliable!

The communication is good, the only "complain" and it's not even a valid one, there can be mistakes in our orders due to the similarity in the names of the cards; when that happens, the customer service is top tier.

I have received no updates on my order in over a week.