Tikamoon UK Reviews 1.008

Excellent customer service. I sent a query and had a reply from Lucie within a few hours, which proved very helpful. Thank you!

This company is first class. Not only are the products excellent, but the customer service is even better. We placed an order and accidentally selected the wrong finish, only realising once we opened the box.

We contacted them to ask if we could return it and reorder with the correct finish, not expecting much as it was our mistake. However, they agreed straight away—no hassle at all.

I would highly recommend them to anyone.

Absolutely fantastic company. Amazing customer service. Always super friendly and accommodating. Received my order today. Quality is fantastic. Very pleased.

Lovely website, beautiful more unusual furniture, well made and sturdy. Didn't have to wait long for delivery. Exceptional packaging and delivery. Looks beautiful in our house.

First Class Customer Service

Lucie was great, was able to provide the waste solution we needed for the Easy vanity, emailed the link right away & we're able to order up the part.

Happy Days!

I've had my eye on a Tikamoon Eden side table and I needed some assistance with the promotional codes. I spoke with Lucie and my query was resolved promptly and with clarity. I also took the opportunity to dicuss one of my Tikamoon Teak bathroom units which has water stains (my fault) and Lucie provided great guidance on how to treat my teak! Just brilliant. Tikamoon customer service are fab and so friendly. Thank you Lucie!!

Very prompt reply to issue and Tracey quickly resolved the issue

Ordered a bathroom counter unit a few months back, only recently got round to installing it due to scheduling issues with the builder, found out that there was unfortunately a crack on the surface, fair enough, these things can happen with wood

But their customer service bent over backwards to try to appease my issue and sort it out in my favour, very considerate and willing to fix the issue to ensure the customer is happy, would definitely recommend to future buyers

Incredible quality, packaging, delivery, value and unique part of my lounge - thank you!

I ordered the Basic Solid Teak and Cream Marble Vanity Cabinet from Tikamoon expecting the product shown on their website: light teak wood with a cream marble basin.

What arrived was nothing like the photos.

The basin is brown/beige stone, not cream marble as advertised, and the wood is completely unfinished raw timber, which looks nothing like the finished piece in their product photos.

When I contacted customer service, I was told that the wood is “unfinished” and that I am expected to stain and finish it myself to make it look like the product pictured.

Nowhere on the product page does it state that the item will arrive looking completely different from the photos or that the customer must finish the wood themselves to achieve the advertised appearance. There aren't even photos of the unfinished wood, even on the reference page for the wood.

Saying “treatment recommended” is not the same thing as saying “the product will arrive raw and look nothing like the photos.”

The listing clearly describes a “cream marble basin with the elegance of veined white marble.” What I received is a dark brown stone basin.

This is extremely misleading advertising.

Under UK consumer law, products must match their description and images, and this clearly does not.

I am now waiting for Tikamoon to provide a replacement basin that actually matches the advertised cream marble. The bathroom plumbing and everything has been arranged around this product so a return is not an option as I cannot find a replacement the same size.

Buyers should be aware that what you receive may not remotely resemble what Tikamoon shows on their website.

I will update this review depending on how the company resolves the issue.

I missed the delivery of some large goods from Tikamoon but Lucie from customer service was incredible and helped rearrange the delivery speedily! She even made sure to follow up with them to make sure that the two separately purchased items would be accounted for. I’m so grateful to her for helping me in this slightly stressful time!

I contacted Tikamoon to cancel an order and was genuinely impressed by how quickly and professionally the situation was handled.

Lucie from the customer service team responded promptly, explained everything clearly, and arranged the cancellation and refund immediately. The whole process was smooth, transparent, and completely hassle-free.

It’s not always easy to find companies that deal with changes or cancellations this efficiently, so it was refreshing to experience such helpful and responsive support.

Even though I didn’t proceed with my order this time, the quality of the customer service has left me with a very positive impression of Tikamoon. I would definitely feel confident ordering from them in the future.

A big thank you to Lucie for the excellent servIce.
Jack and Georgina – UK customers

Great products and service. Ordered a couple of items (a concrete sink and robe hook) months back and ended up losing the screw for the hook. Contacted customer service and very impressed with the quick response and ordering me a new part - thanks Nelly!!

Things go wrong & I often think the measure of a company is how they respond when that happens.
My sink cracked.
No accident, or drama, just a manufacturing issue that arose a year & a half after installation.
Tikamoon have been brilliant. No quibble about warranty. Just 4 clear options for me to choose from.
I chose a replacement & within 24 hours received confirmation of the order.
Super comms. Great after sale support.
Exceedingly happy with the service

Absolutely thrilled with our new solid teak washstand with cream marble basin! Superb quality and is a perfect size and look for our downstairs washroom. The service we received from Tikamoon was exceptional, the first basin (although very well packaged) was damaged, but a replacement was sent immediately and return organised without any delay. I cannot fault the service and quality of products that we have received. 🤩

Lucie was a brilliant! Helped provide a replacement part.
Great products and great service!

Website is great and lovely collection of high quality wooden furniture. Customer service is also very good. Very responsive to all the queries about delivery.

My Gabrielle mango wood sideboard is wonderful. It is just as described and in fact even more appealing. I appreciate the finishing touches, eg drawers that slide smoothly, little floor protectors stuck on the bottom of the legs. It fits the space perfectly. I love it.

Tikamoon's website is clear and easy to use. Their customer service was excellent - they arranged delivery in the very narrow time frame I asked for. The item was packaged very well indeed. I highly recommend this company and their fantastic designs.

Took an order with 10 week lead time. Failed to deliver. Had to chase for clarification. Poor communication. Unhelpful customer service.

I'm so glad I found this site. I have now bought 3 products and keep checking to see if they have any new products for sale