Tilia Homes Reviews 

Stewart Sellars is such a lovely man. He explains everything and is very efficient. We have met him before and was great then too

We cannot thank Eleanor enough for the wonderful experience we had from the very first day we met her. We had visited and considered several other developments before making our decision, but this development really stood out to us — not only for the quality and value for money, but also for the professionalism of the team and the confidence we had in the delivery of our new home.

From the very first meeting, Eleanor made such a fantastic impression. She showed us around the show home and gave us a wonderful introduction to the development. She was incredibly knowledgeable, professional and helpful throughout the whole process, taking the time to answer all our questions and making us feel completely comfortable and confident in our decision.

What really stood out was how warm, thoughtful and genuinely caring Eleanor was. She always had a smile in her voice and went above and beyond to make the whole experience special.

Having experienced and looked at several other developments, we genuinely feel that this one stood head and shoulders above the rest. The combination of professionalism, value, quality and, importantly, delivering on what was promised gave us great confidence in our decision.

Eleanor is an absolute credit to the team. Her professionalism, knowledge and genuine kindness made what could have been a stressful process feel enjoyable and memorable.

Thank you so much, Eleanor, for everything. We would wholeheartedly recommend you and the team — truly exceptional service from start to finish! ⭐⭐⭐⭐⭐

We bought property on Knights Meadow estate that was 2 years old. Tilia homes have done no land scaping, what they call is grass is weeds, the play area is rotting and has been fenced off for over 2 years and herras fencing is surround the greenery.
The strim the weeds when the get complaints and now they have gone to the council to get the S106 agreement changed as they dont want to do the work they should have done. Continuously lied to, false promises .
They are one of the worst developers i have come accross.
I certsinly wont be paying service charges for zn estate
that isnt even a third complete with landscaping.
How do these people get away with this, i will continue to tell people not to buy a Tilia Home as they do not do as they say they will.
Avoid Tilia Homes at all costs

Absolutely diabolical after care process which has left us have three (very easy fix) snags still outstanding following purchase in October 2025.

I have never experienced such an ineptitude for work in my life. We purchased on Stortford Fields in October 2025 and pre-completion we had a snagging survey done of the property. We had a lot of cosmetic snags which were ultimately an easy fix but there are still outstanding issues - 283 days and an infinite amount of follow ups later.

When we moved in, we had discovered there was a leak due to a faulty installation of the washing machine (provided and installed by Tilia) which caused significant water damage under the sink in the kitchen. The water damage has impacted the kitchen floor under the sink and accommodating boards which ultimately makes it look appalling. This was raised post-snagging report and we have followed up potentially 30+ times through email and phone (and it is very rare that they answer either), yet we are no closer to a resolution.

On the snagging report, it was highlighted there was a damaged bath panel in the en-suite of the primary bathroom which needed replacing. These are very cheap - no more than £30 - yet have still not been replaced by Tilia despite us still living on an active building site.

Despite these two annoying issues that have no resolution, we have a significant problem following some hot weather in June. Two of the inside window panes cracked on the triple-glazing which means we have been left with two broken windows that we cannot use as the glass is insecure. Not only is this a safety issue (we have two cats and are vary wary of any time they go near the windows as there are glass shards that keep falling off) but is a security issue - one of these windows is on the ground floor - thankfully in the back garden (!) - but makes our home feel unsafe. We raised this issue on June 26th, and we had someone come out to measure the window (which is bizarre as these are all standard sized windows and of the same specification in every single house) on July 20th. The window specialist claimed that "we do not know how long this could take, maybe three weeks. It will be a long process because there will be a debate on who has to pay for it" - i.e., the window company or Tilia themselves. Frankly, we do not care who pays for the windows as it is not our fault nor our responsibility but the fact that us, the paying customers, and ultimately the people that have paid for a nearly half a million pound house, are having to deal with this is absolutely disgusting.

I have tried to contact you yet again today over the phone and nobody has answered. We are now 6.5 weeks on from a report of two broken windows, and 40 weeks on since we moved in with two very easy fix snags outstanding. It is your responsibility as the builder to fix them. I suggest you urgently process these fixes as we are sick and tired of having to be the personal assistant, chasing issues up that are no responsibility of our own.

I would not recommend buying a Tilia House to anybody, and will certainly not be doing so myself again.

The only positive thing about the entire experience was pre-purchase, Helen Watts was excellent with our sales support. Everything else since then has been atrocious. Fix it.

We have owned the house for a little over 2 months and have been without a functioning bathroom for 48 days now. Trying to work full time whilst acting as a project manager for the extensive list of repairs to my home is becoming a nightmare and almost everytime Tilia Homes send someone to repair something they either fail to repair it and/or break something else. I seriously regret buying a Tilia Home.

Sluggish, unhelpful, unreliable management of issues that are raised with the property. I reported a significant issue with the soil quality and turfing of my garden to Tilia (parent company Untypical) nearly 4 months ago (April 20th) and it is STILL unresolved. I still have not received any progress on this matter and have been passed around between site managers and Tilia Customer Care for the entire time.
Fundamentally, there is no pro-activity, sufficient communication or general desire to resolve the issue raised. I have been told internal reasons for the delay like 'we feel the contractor's quote is too high' even though Tilia sourced them and fundamentally that is not my concern as a customer. Tilia Customer care have multiple times said to me "I thought your issue was resolved" when I have called them, only to then receive updates from me that I have received from site. They have also often named the wrong site managers and not shown sufficient knowledge of my site. These updates from site are not progress with the resolution, rather holding notes or what seems like intentional delaying.
Basically I have become a PA/messenger service between Tilia and my site rather than a customer who receives promised aftercare within 2 years of completion.
If you want a smooth experience after you buy your house, this company has not proven to me to provide it. Consider whether it's worth the future headache before you make a purchase.

I would like to thank Stewart Sellers and Craig Cumper for the great work they have done! Fixing the bathrooms with consistency and care! Professionals in the right areas with expertise in maintenance and consolidation, Stewart and Craig restored confidence and showed the level of quality provided by Tillia Homes! Again thank you for your work!

Rafal buzuk was very personal done an amazing job. Very polite and respectful

We have recently moved in and found a few snags, We put the on the list and Tilia sent out Stewart Sellers, a lovely,friendly and professional person .
He fixed our letterbox and also moved our doorstop then filled painted over what was left from the old one. Everything was clean and tidy . Very Happy .

I’ve had a few issues and the last 2 days I had Rafal Buzuk out to repair some plastering works, Rafa has done an outstanding job he has gone above and beyond, as with any plastering works time will tell but as it stands at the moment I’m more than happy with the work he has completed! Thank you Rafa

5 stars all round. We had Stewart Sellers (customer service operative) come round and fix all the jobs needed. He also done extra odd jobs that we pointed out. So happy with everything done. ⭐️⭐️⭐️⭐️⭐️

Just had Stewart sellers come and compete some snagging on my home, he went above and beyond and completed jobs on the list that were booked in for future appointments too, was very professional and a credit to the company

Ellie has made my experience really smooth, she’s been very helpful and any problems I have noticed she has sorted them out. Thank you!

Simon was fantastic from start to finish—friendly, approachable, and happy to answer all of our questions. He was knowledgeable about the homes and the buying process, which made everything much clearer for us. Simon made the experience of buying a home so much more exciting.

My partner and I reserved a house in July 2025 due for completion in Spring 2026. We were provided with very little updates and not even informed when the sales contact we had left and her inbox was not being monitored. Massive delays without any reasons given. By Spring 2026 the house hadn't even started to be built. In June 2026 we were told it was finally going on to the build plan for completion in Winter 2026! When we reserved we were told that we could part exchange and at every update we did get we were assured that was still the case, until it came to it going on the build plan when they suddenly turned around and told us we couldn't part exchange! Shocking communication and delays. Needless to say we purchased with another builder.

The main reason we choose Furlong Heath out of all the developers in the area was mainly down to the fantastic customer service from Ellie - we just felt at ease and knew with her knowledge/experience that the process we are currently going through would be a much better experience all round than other developers, she’s a credit to Tilia and we are looking forward to the remainder of our home purchase.

We were considering buying a home from Furlong Heath and Ellie was incredibly helpful throughout the process. She took the time to explain the different options for selling our current home and connected us with the right people to support us along the way. Due to personal circumstances, we decided not to move forward with the process, but Ellie remained professional, supportive, and understanding throughout. We truly appreciate all of her help

After moving into a Tilia property in April 2026, I was shocked to see the amount of snags there were ! I was lucky enough to of had a visit from Brian Aldridge, Customer Service Operative from Tilia Homes, who was helpful and understanding, he listened to my issues, was reassuring with what needed doing and started to put things into place straight away ! Thanks Brian, I am grateful for your time, your help and your support 😊

The whole process from first viewing to hand over of keys took one month at Tilia Homes, Cashmere Park, South Molton. Karen (Sales Executive) won us over with her impeccable smile and professionalism. Being our first home, she made the process so simple. The house is well built to a very high standard, with the friendly Site Engineers (Dan & Zoe) always willing to help sort out any snags as we moved in.
If I was to buy a second home, it will still be from this awesome team.

If I could write no stars that would be more appropriate, shame really because the House is nice but customer service is absolutely pathetic. Once the builders left the estate and roads have been left unfinished and many houses on our group chat have issues that not being attended to in lines with our aftercare 2 year policy. Sales were great but of course they would be wouldn't they. Once you are in they really aren't interested. They blatantly ignore emails and THEY DO NOT ANSWER THE CUSTOMER SERVICE HELPLINE. We have a car charger which we want to use but has power issue, sent two emails and rang helpline endlessly but NO PERSON ANSWERS HELPLINE. SO frustrating. Be warned great to start with but when builders move away say goodbye to any TILIA aftercare because they are not interested......