Ordered may tyres mid May , since then 3 tymes my order has been changed with another order generated by them . Good luck on trying to reach them as it s impossible you will speak only with AI . It... Toon meer
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Wish I read the reviews before placing the order. They give a date and when that date passes the order gets cancelled. Impossible to claim a refund, impossible to speak to someone. DO NOT ORDER THROUG... Toon meer
Bought thinking they were UK based firm. Made purchase via paypal (thankfully) No confirmation email sent from them-No date of delivery- UK automated answer phone thats says everyones busy then puts p... Toon meer
Very poor service, Left hand did not know what the right hand was doing! Had to claim my payment back by using PayPal & their guarantee policy. Had six or more emails from various people some claiming... Toon meer
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What a fantastic experience
What a fantastic experience, the tyres even come before stated…. Communication was brilliant from the start and customer service was also. I was a little concerned to begin with as it was coming from a long way, but Tirendo have got me telling all my friends about this place!! 5 star guys keep up the great work
Terrible lying customer service and websites
Terrible customer service, several websites as fronts for them or supplying on their behalf. They don't care and are frankly gangsters.
Lying phone team. Was told 3 different stories about my order. First it had been shipped and to speak to DPD as not their issue now (seriously, oh and dpd where brilliant helping me sending emails of scans and everything), then it was "Just shipped today and you will have tracking number in 5 minutes", 3 days later no tracking number, next it was "Oh they are out of stock, we will send you more when they arrive" and phone call mysteriously hung up so another 20 minutes slog through their system to speak to someone.
Tyres missing. Go find them yourself.
Partial delivery? Go find it yourself.
Delivery time of 3 days? Nope because they ship from Europe expect 10 to 14 working days!
Correct tracking numbers? Nope we only have ones from our European warehouse to shipper, so it's recorded delivered and you have no way to track order. Phone for tracking numbers, get hung up on after 25 minute wait.
Refunds? 3 weeks later I'm still waiting on one, after they have confirmed tyres returned!
I've now ordered several sets with them in 2024, and every single set there has been a major tracking or supply issue which I've been lied or misrepresented to by their customer service team.
Quick Delivery + Good Quality Tyres + competitive price
Delivery was quick and faster than estimated, the tyres were undamaged and of good quality. Have been using them for almost 6 months now with no problems. For my next tyre purchase I will most likely use Tirendo again since the price is very competitive.
Utter garbage
Utter garbage. Tyres to be delivered 23 Jan, then get email 2days before stating unsure as to when the tyres would actually arrive. Ask for refund as tyres are urgently needed but will not give a refund “in case they arrive” as deemed still in transit. In my opinion it’s their job to chase DPD (dozy parcel drivers) not mine. Not given any date as to when the “deemed in transit” cut off date is. Plus not even a UK company.
Value for money.With the price of tyres increasing…
With the price of tyres increasing dramatically in the uk i thought id have a look on Google. Tirendo popped up with a very good price for a set of tyres. I knew they would take a while with them coming from Germany and was impressed when they arrived in 8 days. My usual tyre supplier wasn't impressed when i told him the price but he fitted them due to the large amount of commercial tyres i buy off him. So basically dont have any reservations about ordering tyres from abroad, i will be for all my vehicle's..
Nothing on website indicating tyres are…
Nothing on website indicating tyres are coming from abroad allowing the customer the opportunity to make a choice to purchase tyres based on this information and taking into consideration all the risks involved.
Tyres held up indefinitely in customs and no one can tell us when we will get our tyres and of course no refund until they arrive, so no tyres and no refund.
A risk I would not have risked taking if I had known they were coming from abroad
Good price,fast delivery,great company.
Hassle free ordering
Hassle free ordering. Arrived in 10 days, even though they were shipped from Germany. Hankook Ventus S1 Evo 3. Couldn't get them anywhere else. Price was very good. Thank you
Smooth transaction, nothing to fear
By far the best value, ordered and delivered 9 days later. Regular emails informing that item was despatched, then passed to courier. Took a few days to clear customs as items are sent from Germany.
slow in receiving tyres,otherwise very…
slow in receiving tyres,otherwise very happy with product.
Shocking
Shocking. Didn't despatch for nearly 2 weeks but insisted they had done so and just couldn't be bothered to check properly, sending 'stock' information and just telling lies. Has taken 3 weeks in total to arrive.
I have bought tyres from EU for years but first time from Tirendo, I would NOT recommend
I bought a tyre
I bought a tyre on behalf of my brother, this was the only company that had the correct size 140/80-19 in stock.
I must admit I thought this company was UK based when I ordered and was surprised to find that I had ordered from a company in Germany, but they kept me informed most of the way, they sent me tracking info for the German side,but when it reached its destination in Germany, all tracking finished leaving me guessing as to what was happening for about a week, then I received an email from a different company (UK based) stating my tyre was being delivered the next day and it was.
The tyre arrived safe and sound but about a week later than stated, 3 weeks total.
All in all not too bad, but could of done with updates during the middle bit.
Thanks for the quick response
7 working day delivery, no issues, big saving
Tyres were significantly cheaper than ASDA, Blackcircles etc. I ordered a full set of five plenty of time before I would need them knowing that they might be delayed by customs or courier problems. The delivery estimate was 8 days after ordering (6 working days) and they actually arrived on the 9th day. Got an email from the courier (DPD) on the morning of delivery with a one hour time slot. All correct make and size with under 12-months-old manufacture date code. Couldn't ask for more, really. I will use them again with the same caveat of ordering 6 weeks+ ahead of the time I need the tyres.
All good.
I ordered a tyre and it was delivered a couple of days later. Sorted.
Avoid tirendo
Website says 3 day delivery, ordered my tyre over a week ago and on the tracker says it's still in Germany. Website is over priced, you can find a better deal with quicker delivery elsewhere. Customer service none existent, no once have they replied to any of my emails
Very poor service
Very poor service, Left hand did not know what the right hand was doing! Had to claim my payment back by using PayPal & their guarantee policy. Had six or more emails from various people some claiming to be in UK but all from Germany & probably the same person using different email addresses. Steer clear unless you enjoy being wound up!
Reasonably priced tyres and free delivery
Reasonably priced tyres and reasonably fast free delivery
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