Very solid well fitting staircase with 32mm thick pine treads, for loft conversion. Good design software and everything supplied to specification/model. Delivery happened on the day stated and... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Choose TKstairs as I needed a new staircase after the basement being flooded by blocked street main drains. I looked at quite a few staircase suppliers, found that with TKstairs I was able to plan o... Toon meer
The staircase seems to be well made and true to requested sizes which is always a bonus! Had mine delivered pre primed which on the whole was very good, but there are few marks on the newel posts f... Toon meer
Customer service and response is excellent. Always responded in a timely and appropriate fashion. Stairs arrived on time and were well packed with everything as expected. Couple of little niggles with... Toon meer
Bedrijfsgegevens
Info over TKstairs
Geschreven door het bedrijf
We're a Yorkshire based stair manufacturer delivering throughout England, Scotland and Wales.
Our website allows you to Design, Price & Buy your timber staircase online.
We also have friendly staff on hand to help answer any questions.
We offer a mixture of timber staircases, including standard construction, open and cut string stairs.
We cover all budgets, from budget stairs for new builds to high-end statement piece stairs.
Our website offers examples of our previous work and the prices of each staircase to help you stay within your budget.
Growth Through Innovation:
Our advanced website allows you to get a price for your new staircase instantly.
We buy quality materials and offer the currently popular components, all kept in stock on site.
Best Prices:
There are no "trade prices" as all our stairs are sold at the best prices we offer!
You'll get an excellent quality staircase at an unbelievable price from TKstairs.
We do this by buying materials in bulk and passing on these savings to you!
Customer Service Lead:
We were one of the first companies to sell stairs online.
However, we've always been customer service lead, happy to help by phone or by email.
We Only Manufacture Stairs:
We manufacture every staircase we sell in our factory!
We've been manufacturing stairs since 2003, so we have the experience to ensure you get the best possible product.
National Delivery:
We have vans nationwide daily, delivering more than 200 staircases a week throughout England, Scotland & Wales. We can get your staircase quickly as we'll have a van going your way soon!
Stair Parts:
We also sell a variety of timber stair parts for refurbishment work, all kept on site and in stock ready to be sent out to you.
Contactgegevens
TKstairs Unit 5 Tokenspire Business Park, Woodmansey, HU17 0TB, Beverley, Verenigd Koninkrijk
- 01482 426388
- sales@tkstairs.com
- tkstairs.com
4,8
Uitstekend
2K reviews
Heeft 75% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Ringmer. 2 staircases. I have a number of stairs from TK…
I have a number of stairs from TK Stairs all of which were good. The issue I have with the stairs this time is the timber used was not the best quality.. there are areas of grey staining And unsightly knots. I would need some assurance before I used them again
13 januari 2026
Antwoord van TKstairs
Hi Ian,
We don't believe the quality has dropped. Jim emailed you asking for photos of the timber you weren't happy with, and never received a response.
We'd be happy to look at resolving these issues.
Stairtcase Spindles Excellent Product
Excellent Product
Great Website and Calculator for ordering, spot on
Extremely well packaged and protected.
Great communication through the process and promptly delivered
Thank you for a great service and quality products
12 januari 2026
This company is a brilliant example of…
This company is a brilliant example of how a company should be ran.
Smooth order system, perfect communication on the update for delivery.
And a superb delivery on time and well executed.
12 december 2025
Great product....
Good quality material, very well made. Only balustrade distances between spindles should be cutted to the size. But I'm very happy customer 😁 I'll order it again and will recommend it for my future customers.
9 januari 2026
Another perfect staircase
Another perfect staircase
Won’t find cheaper
Delivered on time
Amazing company
9 januari 2026
Poor Advice and Communication when Ordering
I’m not a builder, or a joiner so I made sure to call and double check everything including measurements and tolerances before ordering. Relying on TK being the experts and able to guide me to ensure I order the correct set of stairs for my property. Still got it wrong. Stairs fit fine but they are not to regulation. Must have rang and had the order checked at least 3 times and explained everything.
8 januari 2026
Antwoord van TKstairs
Hi Muz.
We disagree with this. We've listened to all the phone calls and even sent you the recording where we clearly state that if you use this design, you'd only have 1700mm headroom, and you chose to proceed regardless.
We believe we acted professionally and gave you the correct advice.
We also clearly state in the document we sent out for review that if you're unsure about headroom, contact us.
However, we'd already told you there wasn't enough headroom.
We're not sure what else we could have done.
Serious Concerns Regarding Delivery Conduct and Product Quality
The design and ordering stage of the process was straightforward and efficient. When I requested an additional feature that the online system would not allow, I emailed my requirements and received an updated design and quotation the following day, ready to proceed with the purchase.
However, the overall experience was significantly undermined by both the delivery process and the quality of the product. The delivery manager was unhelpful and standoffish when I needed to change the delivery date. In addition, when I asked for an estimated weight so I could arrange appropriate assistance to move the staircase into the property, I was told this information was not available as it had not yet been built.
More concerning was the standard of workmanship. The stringer was not cut to the correct depth for the tread to fit properly, one of the joints between the stringer and the newel post was broken, and the area for the bottom step had not been routed at all. These are fundamental construction issues that should have been identified and addressed prior to delivery.
Due to these problems, the product did not meet a reasonable standard of quality, and the overall experience was disappointing.
29 januari 2026
Antwoord van TKstairs
Hi Dave.
Sorry to hear you're not happy. We were not aware that you were unhappy with the service received. If you had made us aware, we could have rectified any issues with the staircase.
We've reviewed all the phone calls and don't believe anyone was difficult about the delivery.
We don't normally have any issues with machining. We check every staircase before dispatch, and it should have been dry-fitted.
If you send us photos of any issues, we're happy to look into them and resolve them. Since you haven't made us aware of any, we haven't had a chance to address them.
The stair builder online is great
The stair builder online is great. Fast delivery. Build was great too.
7 januari 2026
Very satisfied
Very satisfied with product and service. Very helpful and kept informed throughout. Professional service.
7 december 2025
Staircase built and delivered
Website was very easy to use with a big range of different options.
Fantastic quality and arrived exactly when they said.
Definitely going to use again!
4 januari 2026
Very pleased with the service with the…
Very pleased with the service with the service not fitted yet
2 december 2025
Brilliant product as described
Brilliant product as described, very well packed up when delivered. Excellent service when phoned for ordering product and further communication regarding delivery. Would recommend them as 1st class company.
22 december 2025
Great planning tool & post order service !
Great planning tool to order the product & prompt & accurate delivery post order. Then with a post delivery query the staff were very helpful.. would definitely recommend.
25 november 2025
Fantastic experience overall
Fantastic experience overall. I placed my order before Christmas, and it arrived by January 7th with hassle-free delivery. The stairs were of outstanding quality and matched my order perfectly. I would definitely choose to shop here again.
19 januari 2026
Review zonder uitnodiging
Brilliant service from start to finish…
Brilliant service from start to finish with some communication throughout.
The cheapest by far and without all the tacky salesman talk.
Quick turnaround also, very impressed.
22 december 2025
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.