A really solid service. My money always arrives on time. My only suggestion would be to improve the mobile app's interface; it feels a bit dated compared to the website.
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Tonio offers a simple service, but it didn’t quite meet my expectations. Transfers are fast, but the fees are higher than I anticipated, and I wasn’t impressed with the exchange rates either. It’s fin... Toon meer
Bedrijf heeft geantwoord
The service is decent, but the platform could benefit from a bit more stability. I’ve had a few instances where the system didn’t work as smoothly as I expected. Still, I haven’t encountered any major... Toon meer
Bedrijf heeft geantwoord
It took 2 hours from ordering to getting our pizza, when we finally got it it was the wrong order, and when it was time to pay they still tried to overcharge us by nearly the double.
Bedrijf heeft geantwoord
Bedrijfsgegevens
Contactgegevens
Dawson House, 5 Jewry Street, EC3N 2EX, London, Verenigd Koninkrijk
- info@tonio.world
- tonio.world
3,2
Gemiddeld
22 reviews
Heeft 50% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
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A really solid service
A really solid service. My money always arrives on time. My only suggestion would be to improve the mobile app's interface; it feels a bit dated compared to the website.
4 maart 2026
They told me to contact them on the…
They told me to contact them on the email, and they will help me with the investigation regardless MrSloty, ( scam website) working with them doing transactions
I send them the email 8 months ago, what is happening
They never answered on the email.
11 juli 2025
My transfer was completed
My transfer was completed, but tracking the progress was difficult. The status just said "in progress" for hours.
8 maart 2026
The exchanges rate changed while I was…
The exchanges rate changed while I was gathering my recipient's details.
9 december 2025
I've relied on Tonio for months and…
I've relied on Tonio for months and haven't run into a single problem. Plus, their pricing is far better than any other service I've used.
2 december 2025
I had trouble uploading my…
I had trouble uploading my identification documents. The system kept rejecting the images. It was a frustrating start to the experience.
20 augustus 2025
It's great knowing the rates are fair
It's great knowing the rates are fair, and the interface makes each step clear and simple. Definitely my top choice for money transfers.
21 november 2025
The procedure wasn't as straightforward…
The procedure wasn't as straightforward as I hoped. I had to send extra time navigating the verification requirements, and while the transfer was successful, it ended up being more of a hassle than I thought it would be.
21 november 2025
Tonio is easy to use
Tonio is easy to use, but I’ve experienced slow transfers a few times. The fees could also be lower.
15 september 2025
It took 2 hours from ordering to…
It took 2 hours from ordering to getting our pizza, when we finally got it it was the wrong order, and when it was time to pay they still tried to overcharge us by nearly the double.
8 augustus 2025
Review zonder uitnodiging
Antwoord van Tonio
Hello,
We are a company providing money remittance services. Your review, however, appears to be related to pizza delivery, so it is likely that you have confused us with another business. We kindly ask you to remove the review or provide more detailed information so we can investigate the matter.
Tonio Team
The service is decent
The service is decent, but the platform could benefit from a bit more stability. I’ve had a few instances where the system didn’t work as smoothly as I expected. Still, I haven’t encountered any major issues.
31 juli 2025
Antwoord van Tonio
Hello Rebeca,
Thank you for your feedback! We’re glad to hear you’ve had a generally positive experience with our service. We also appreciate you pointing out the stability concerns — our team is actively working on improvements to make the platform run more smoothly and reliably. If you ever encounter an issue again, please don’t hesitate to reach out to our support team so we can assist right away. Your input helps us get better, and we’re grateful for it.
Tonio Team
Tonio offers a simple service
Tonio offers a simple service, but it didn’t quite meet my expectations. Transfers are fast, but the fees are higher than I anticipated, and I wasn’t impressed with the exchange rates either. It’s fine for small transfers, but I’m considering trying other services for larger sums.
13 juli 2025
Antwoord van Tonio
Dear George,
Thank you for your honest feedback. We're glad to hear that you’ve experienced fast transfers with Tonio. We understand that fees and exchange rates are key factors when deciding on a service, and we’re sorry to hear that these didn’t meet your expectations. Your comments are valuable, and we’re actively working on ways to improve both in these areas. We’d love to have the opportunity to serve you again, whether for small or larger transfers, and are here to discuss any concerns you might have.
Thank you again for sharing your thoughts!
Tonio Team
Antwoord van Tonio
Hello Xander,
Thank you for your feedback! We're glad to hear that you found our service easy to use. Making money transfers simple and reliable is exactly what we aim for. Looking forward to serving you again!
TONIO Team
It’s okay
It’s okay, but tonio could improve its interface, the steps for transfers aren’t intuitive.
11 december 2024
Antwoord van Tonio
Dear Peter,
Thank you for your feedback. We’re glad to hear the service is okay, but we understand that the interface could be improved to make the transfer process more intuitive. Your input is valuable, and we’ll work on enhancing the user experience to make the steps clearer and more streamlined. If you have any specific suggestions on how we can improve the interface, feel free to share them with us. We're here to make your experience better!
Tonio Team
The service is unreliable
The service is unreliable. My transfer got canceled for no reason, and I had to redo everything.
9 januari 2025
Antwoord van Tonio
Dear Alfred,
Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you experienced with your transfer. Reliability is a cornerstone of our service, and we regret that we did not meet your expectations on this occasion.
To better assist you and ensure this does not happen again, we would appreciate the opportunity to review your case in detail. Please reach out to our support team at info@tonio.world with your transfer details so we can address this matter promptly.
Your satisfaction is important to us, and we value the opportunity to restore your trust in our service.
TONIO Team
Good for quick transfers
Good for quick transfers, but setting up new recipients is a hassle
17 januari 2025
Antwoord van Tonio
Dear John,
Thank you for sharing your feedback! We’re glad to hear that you find our service good for quick transfers. We completely understand how important ease of use is, and we truly appreciate your suggestion about simplifying the process of setting up new recipients.
We’re always looking for ways to improve the user experience, and your input helps us identify areas where we can make things even better. We’ll definitely take this into consideration as we work on refining our process. Thanks again for your valuable feedback, and we look forward to serving you even more efficiently in the future!
TONIO Team
Antwoord van Tonio
Dear Brian,
Thank you for sharing your feedback about your experience with TONIO. We're truly sorry to hear that you found the app difficult to use. Our goal is to make every interaction with TONIO as smooth and intuitive as possible, and we regret that we fell short for you.
While we’re sorry to hear you may not use TONIO again, we’d love the opportunity to regain your trust in the future. If there's anything we can do to assist you or make things right, please don’t hesitate to contact our support team at info@tonio.world.
TONIO Team
The transfer process is…
The transfer process is straightforward, and the fees are much lower than banks.
15 december 2024
Antwoord van Tonio
Dear Thomas,
Thank you for your thoughtful review! We’re thrilled to hear that you found the transfer process straightforward and that our fees stand out as much lower than traditional banks. Our goal is to offer a simple, cost-effective solution to money transfers, and it’s great to know we’re achieving that for you.
We truly appreciate your feedback, as it motivates us to keep providing a hassle-free experience while keeping costs down. Thanks again for choosing us, and we look forward to serving you again soon!
TONIO Team
Good rates
Good rates, but the transfer process feels overly complicated. Customer support was helpful, though
13 januari 2025
Antwoord van Tonio
Dear Ricks,
We appreciate your honesty about the transfer process feeling a bit complicated. We're always looking for ways to streamline the user experience, and your input is invaluable as we work on improving it.
We understand that simplicity is key, and we'll definitely consider your feedback as we make future updates to our service. Thanks for your thoughts, and we look forward to providing you with an even smoother experience next time!
TONIO Team
This is an ok app
This is an ok app. My only problem is how long it takes for a deposited money to reflect.
22 september 2024
Antwoord van Tonio
Hey Steven,
Thank you for sharing your feedback with us. We’re glad to hear you find the app useful, but we understand that delays in deposits can be frustrating. Ensuring timely deposits is very important to us, and we’re continuously working to speed up processing times so you can access your funds faster.
If you continue experiencing issues with deposit times, please don’t hesitate to reach out to our support team at info@tonio.world. We appreciate your input and are here to help!
Tonio Team
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