Not having experienced online shopping before I was amazed to see that I could receive a brand new pair of earrings in just three days, having lost one recently. Exceptional customer service. From Joy... Toon meer
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Lees wat reviewers zeggen
The perfect Customer Service! My Toolally earrings required new posts, and the repair was beautifully and efficiently carried out. I have the Toolally chandelier model in several gorgeous tones - and... Toon meer
Wonderful customer service!! There was a mix up with the Royal mail delivery, and Toolally sorted it out straight away. The earrings I bought as a gift for my sister are beautiful, and look to b... Toon meer
These look great and are ligthweight but they have caused a reaction on my earlobes, something I've never experienced before with even the cheapest of earrings. I'm not sure if it's the material, ho... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
A colourful British brand. Every piece of our jewellery is handcrafted in our Yorkshire Studio. We celebrate the bold, the colourful and the gorgeous.
Contactgegevens
20-22 Newtown, Barnoldswick, BB18 5UQ, Barnoldswick, Verenigd Koninkrijk
- 01282 389015
- customerservice@toolally.com
- toolally.com
4,6
Uitstekend
30 reviews
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Top Notch Quality and Service
I have many pairs of Toolally earrings-I love the bold and colourful designs.I have collected for several years and had no problem with any of them until my last purchase.They were bought around 2 months ago in the sale and were the last of their stock due to not stocking this brand in future.Despite being carefully stored with my collection,to my horror the gold plating had worn away from one earring.Abigail at Toolally advised to return to them to be repaired.I received them back very quickly in perfect condition and at no charge.Customer service top notch and second to none.I will purchase directly from Toolally without hesitation.
10 maart 2022
Review zonder uitnodiging
Antwoord van Toolally
Thank you so much for your kind review Susan, it is much appreciated and we will look forward to helping you with future purchases.
website easy to negotiate staff are extremely helpful & the earrings are delightfully different &
This company a delight to deal with Super website helpful staff
Earrings are a delight to wear as they’re so light with unusual designs Fabulous
4 maart 2022
Review zonder uitnodiging
Antwoord van Toolally
Thank you for taking the time to share your kind feedback, it means a great deal.
Compliments!!
I now have several pairs of Toolally earrings - I love wearing them
(so light!) and they always get positive comments which is great! I wore a long pair (long is not usually my style but they were lovely) to my son’s wedding and so many people commented on them - I was thrilled!
9 februari 2022
Review zonder uitnodiging
Antwoord van Toolally
Thank you for taking the time to leave us a review Elaine. Your kind comments mean a great deal to us.
Excellent customer service
Excellent customer service, quick and efficient.
7 februari 2022
Review zonder uitnodiging
Antwoord van Toolally
Thank you very much for your kind review, it means a great deal.
Great customer service
I’ve had about 6 pairs of Toolally earrings now. I always get compliments when I wear them. They come beautifully packaged too. I’ve had an issue with a couple of pairs this week which customer services resolved immediately. It is really nice to be able to contact someone easily and get an immediate response with a very generous solution to the problem.
2 februari 2022
Review zonder uitnodiging
Antwoord van Toolally
Hi Jenny, it was our pleasure to help. Thank you for your kind feedback on our customer service.
Excellent customer service to repair my…
Excellent customer service to repair my lovely earrings!
18 januari 2022
Review zonder uitnodiging
Antwoord van Toolally
Thank you for your kind words Julie, much appreciated.
Brilliant service and brilliant…
Brilliant service and brilliant products will use again highly recommended
11 januari 2022
Review zonder uitnodiging
Antwoord van Toolally
Thank you for your kind review, much appreciated.
Thank you Abigail at customer service!
I have 5 pairs of earrings from Toolally collected over the past few years. I have had 2 instances (18 months apart, different earrings) where I've needed to contact customer services. Both occasions I've received a swift and friendly response from Abigail who has gone above and beyond to help with the situation. In short not only are Toolally an exciting British brand that offers an earring to match every outfit, but they also provide top customer service earning the loyalty of repeat custom. Cheers guys!
10 januari 2022
Review zonder uitnodiging
Antwoord van Toolally
It's our pleasure! Thank you so much for your wonderful feedback and kind words, it means a great deal.
OUTSTANDING.
The level of customer service is outstanding.
I requested wether a particular pair of earrings could still be bought.
They were made for me !!! They arrived the next day.
Response to emails were immediate. Great care and attention given to packaging.
I can’t wait to buy my next pair !!!
24 december 2021
Review zonder uitnodiging
Antwoord van Toolally
Thank you so much for your kind words, it means a great deal
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