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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

It has been a long time since I have done business with a company that cares for their customers. I have absolutely no complaints about Top Archery, would highly recommend this company! Julia stayed i... Toon meer

Beoordeeld met 4 van de 5 sterren

Communication was good. It took longer to receive the bow but Top Archery gave me a heads up in advance so I appreciated that. After 2 months I am very happy with the bow. I changed the string, bou... Toon meer

Beoordeeld met 5 van de 5 sterren

The bow came in perfect condition with extremely fast shipping. The arrows were study and straight. Very easy straightforward instructions with all gear in top condition. Would definitely buy again... Toon meer

Beoordeeld met 1 van de 5 sterren

TOP ARCHERY IS NOT TOP AT ALL! Do not buy from them, they lie about their products, they lie about their location, they ignore requests for a return address. Totally disreputable company that claims... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Buitensportwinkel

Geschreven door het bedrijf

TopArchery is committed to bows and arrows equipment, specializes in both traditional and modern recurve bows. TopArchery also developed archery accessories, shooting gear production lines to make customer have one-stop shopping experience in our store.


Contactgegevens

3,8

Goed

TrustScore 4 uit 5

272 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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Beoordeeld met 1 van de 5 sterren

Ordered a bow in 2023.

Ordered a bow in 2023.

Tracking said it had been delivered when it hadn't, told TopArchery, they said I needed to contact the local post office. I did, they didn't have it. Contacted TopArchery again and they never responded, like they deleted me from their CRM.

An example of an abysmal business, working under the guise of caring about their customers. I've been well and truly mugged off. Where is the £130 I spent? Why did you just ignore me.

Respond.....

25 november 2024
Review zonder uitnodiging
Logo TopArchery

Antwoord van TopArchery

Hi ,

We are sorry for the bad shopping experience.

We do not know your order number and you did not leave any personal information.
Please contact support@toparchery.com

Best regards,
Julia L.

Beoordeeld met 1 van de 5 sterren

Arrived already frayed

The bow string arrived already frayed. It would be too dangerous to even attempt using.

12 augustus 2024
Logo TopArchery

Antwoord van TopArchery

Hi Amanda,

Hope you are well!

We sincerely apologize for the poor shopping experience you encountered.
We have already reshipped a new product to you.

We look forward to providing you with better products and services!

Best regards,
Julia L.

Beoordeeld met 5 van de 5 sterren

New archer

New archer, bought 60" TD recurve and arrows etc. Flawless products, bow is superb & bang on 40lbs @ 28". Delivered in 8 days from China! I've checked for limb twist, bad workmanship etc, and can't find a thing. Love it, and with the help of YouTube, I'm hitting very tight groups after just 2 weeks.

21 augustus 2024
Review zonder uitnodiging
Beoordeeld met 3 van de 5 sterren

Missing items

So far, I only say that because I just received what I thought was the remainder of my order today, and have yet to try the products out. However, for what I did receive, it appears to be fairly decent quality for the price. With that being said, someone in the warehouse needs to learn how to count. The broadheads I had ordered were advertised as a 12 piece set. Unpackagaging, I found 1 solitary broadhead. Minor inconvenience more than anything, yet I refuse to pay for something I did not receive. Email sent requesting the other 11 or a refund for that portion of my order.

25 juli 2024
Logo TopArchery

Antwoord van TopArchery

Hi Jed,

Hope you are well!

We apologize for the bad shopping experience.
We have communicated via email and reissued you 12 piece broadheads.
Look forward to providing you with better products and services.

Any questions feel free to contact support@toparchery.com

Best regards,
Julia L.

Beoordeeld met 1 van de 5 sterren

Trash item

Trash item. Came broken in the box, Immediately sent pictures to customer service. They told me that they were convinced that I had dry fired the bow.... The bow hadn't even been strung.

23 juli 2024
Logo TopArchery

Antwoord van TopArchery

Hi James,

Hope you are well!

This limb's crack was caused by "dry fire", because there was no arrow to release the force, and this force rebounded to the bow tips and cracked it.
We have communicated this issue with you via email and look forward to providing you with better products and services.

Any questions feel free to contact support@toparchery.com

Best regards,
Julia L.

Beoordeeld met 4 van de 5 sterren

Great product

Great product, just takes too long to receive.

21 juli 2024
Logo TopArchery

Antwoord van TopArchery

Hi Robert,

Hope you are well!

The delivery time for this package is 10 days.
Looking forward to providing you with better products and services.

Any questions feel free to contact us.

Best regards,
Julia L.

Beoordeeld met 5 van de 5 sterren

Great value can’t beat the cost similar…

Great value can’t beat the cost similar areas that have a great cost point, I think these are the better choice then using these for a while they don’t mark their spine on the arrow so you have to remember I remember what the color. Good value on their higher and bows as well .

14 juli 2024
Beoordeeld met 3 van de 5 sterren

3.5/5

Shipping was fast, and the bow is beautiful. The draw weight is off by a considerable amount, however. I ordered a 70lb bow and what I received pull back at 55lbs at 28" and a little over 60lbs at 32". I'm a little disappointed by that, but again, the bow is beautiful and well made.

1 juli 2024
Logo TopArchery

Antwoord van TopArchery

Hi Dawson,

Hope you are well!

We apologize for the bad shopping experience and look forward to providing you with better products and services.

Any questions feel free to contact support@toparchery.com

Best regards,
Julia L.

Beoordeeld met 1 van de 5 sterren

Customer service does not exist

Customer service does not exist. Product has been in transit for 21 days as of 7/23/24.

2 juli 2024
Logo TopArchery

Antwoord van TopArchery

Hi Hank,

Hope you are well!

This air parcel arrived in the US in 10 days, the local postal delayed processing and delivered for you after 11 days.
We have been communicating with you by email about the logistics information of this parcel, we are sorry for bringing you a bad shopping experience and look forward to providing you with better service.

Any questions feel free to contact support@toparchery.com

Best regards,
Julia L.

Beoordeeld met 3 van de 5 sterren

The bow came with only partial directions

There were issues with the delivery, and my bow and arrows came without full directions to put the bow together.

28 juni 2024
Logo TopArchery

Antwoord van TopArchery

Hi Sarah,

Hope you are well!

There are installation instructions for this bow in the box, and there are video installation instructions for the bow sight and arrow rest. We have communicated about this via email.

Any questions feel free to contact support@toparchery.com

Best regards,
Julia L.

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