Absolutely lovely service and communication on whatsapp and we're insanely helpful. They gave me an alignment tool with my clutch kit for free too! Love them 100% recommend
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This is the first time using Torqen and wow I am very surprised, I have been informed when the product was coming into the UK, pictures of the item when it arrived to the warehouse and next day shi... Toon meer
Paid on 24 March. Chased multiple times. Mostly ignored. On Monday, I was told the item had been restocked and was being shipped that day. Since then: no tracking, no proof of postage, no parce... Toon meer
Bedrijf heeft geantwoord
After having the cat convertors fail on my 350z torqen supplied me with some 300cell replacements. Struggling to find any in stock in the uk torqen got some shipped from the US with a very quick turn... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
TORQEN offers the most comprehensive selection of Japanese performance parts and mods in the UK. Our aim is to provide unrivalled customer service, while continuing to build an ever-growing collection of performance car parts.
Contactgegevens
Unit 3 Quarry Court, Quarry Road, LU7 9GW, Pitstone, Verenigd Koninkrijk
- support@torqen.uk
- torqen.uk
4,5
Uitstekend
585 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
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Great experience with torqen
Absolutely lovely service and communication on whatsapp and we're insanely helpful.
They gave me an alignment tool with my clutch kit for free too! Love them 100% recommend
12 mei 2026
Review zonder uitnodiging
I ordered the piece of leather and…
I ordered the piece of leather and never received it. They claimed that they sent it to the wrong address and that they will send a replacement to the right address,but we have yet to receive it. Just took the money
26 februari 2026
Review zonder uitnodiging
Antwoord van TORQEN
Hi George, we think you've left this review on the wrong business. TORQEN is a specialist Nissan and Japanese performance car parts retailer. We don't sell leather products, and we have no orders under your name across any of our systems. We also noticed you are in the United States, we are a company based in the UK, you clearly reviewed the wrong company. We'd recommend checking your order confirmation to find the correct seller. Happy to help if we're wrong, but this one doesn't appear to be us!
Highly recommend!
Highly recommend!! The team got me out of a massive hole for last minute repairs. They helped with selecting a kit I needed and went the extra mile with postage, definitely get in touch with the guys amazing customer service!! A+++
6 mei 2026
Review zonder uitnodiging
First time using Torqen will be returning!
This is the first time using Torqen and wow I am very surprised, I have been informed when the product was coming into the UK, pictures of the item when it arrived to the warehouse and next day shipping to my house.
One of the quickest turn arounds I've seen from the USA.
I have not opened the package yet due to it being a birthday present but I am sure all is well!
Thank you team Torqen.
2 mei 2026
Review zonder uitnodiging
Fast responding and helpful customer…
Fast responding and helpful customer service. Torqen Is always my first stop for parts I cannot source in my country.
1 mei 2026
Review zonder uitnodiging
Torqen have the largest choice of parts…
Torqen have the largest choice of parts for my Nissan 350z backed up by great customer service 👍
27 april 2026
Review zonder uitnodiging
Great guys to deal with
Great guys to deal with. Excellent service 👌
1 mei 2026
Review zonder uitnodiging
What a pleasure to deal with
What a pleasure to deal with, bought many items from Torqen and was never let down, communication was exceptional, shop run by true enthusiast, competitive prices and range is mind blowing! Ordered some high value, crazy lead time brake kit and would not trust anyone else to get it. Thanks Torqen!!! Well done.
24 april 2026
Review zonder uitnodiging
Quick & helpful
Was in desperate need for some parts and used the WhatsApp number on their website. Person on the other side was lovely and went well out of his way to help after working hours. They had what I needed in stock and got them sent next day. 10/10
23 april 2026
Review zonder uitnodiging
Excellent
Delivery in under 24hrs to the end of the country. SPL endlinks superb quality. Helpful and fast replies on WhatsApp.
16 april 2026
Review zonder uitnodiging
Great service from them
Great service from them. Ordered a part that had never been ordered and wasn’t in stock, so then I found a new product and got in touch with them. They made sure to send the new product that same day and it arrived to me by midday the next day.
9 april 2026
Review zonder uitnodiging
Antwoord van TORQEN
Thanks, John! Glad we could sort the swap quickly and get the replacement part out same day. Midday next-day delivery is always what we aim for. Appreciate the review!
No proof of postage
Took payment quickly. Everything after that was poor.
I was told the order had been dispatched, yet no tracking, no proof of postage, and no proper response when I asked for an update.
If this is their idea of customer service, I’d suggest buying elsewhere.
24 maart 2026
Review zonder uitnodiging
Antwoord van TORQEN
We have no record of any customer or interaction matching this review. We asked Trustpilot to verify the reviewer's experience through their official process, and the reviewer did not respond. If you are a genuine customer with a concern, please email us at sales@torqen.uk with your order details and we will resolve it immediately.
Took my payment, ignored my messages, and still no proof of dispatch
Paid on 24 March. Chased multiple times. Mostly ignored.
On Monday, I was told the item had been restocked and was being shipped that day. Since then: no tracking, no proof of postage, no parcel, and no reply to further messages.
So if you enjoy paying first and playing “guess where my order is” afterwards, this may be the shop for you.
I understand delays happen, but communication should happen too. Based on my experience, I would not buy from this seller again, and I would recommend others shop elsewhere.
3 april 2026
Review zonder uitnodiging
Antwoord van TORQEN
Hi Chihim,
sorry the experience fell short. Communication went quiet during a busy spell with shipments arriving from Japan, and the order was dispatched after your cancellation request, which shouldn't have happened.
The chargeback of £56.95 has since been processed and you've been refunded in full.
We've taken the feedback on board and are tightening up how we handle cancellation requests during busy periods. If you'd like to discuss it further feel free to get in touch.
Antwoord van TORQEN
Cheers, Bogdan! Always a pleasure. 🍻
Got a carbon spoiler and some other…
Got a carbon spoiler and some other bits for my 370. Shipped promptly and arrived as advertised. Good quality and price.
28 maart 2026
Review zonder uitnodiging
Antwoord van TORQEN
Thanks, Lee! Great to hear everything arrived quickly and you're happy with the quality. Your 370 must be looking sharp with that carbon spoiler. Appreciate the support!
Fantastic service from the TORQEN Team
Fantastic service from the TORQEN team! Kept me right with part numbers and sending me the direct links to what I needed to order. All done over WhatsApp. Highly recommended!
22 januari 2026
Review zonder uitnodiging
Antwoord van TORQEN
Thanks, Karen! Getting the right part numbers sorted makes all the difference, so glad we could point you straight to what you needed over WhatsApp. Appreciate the recommendation!
Brilliant service!
Brilliant service!! I needed small but important parts for a build. Torqen responded very quickly and got the parts out next day delivery. WhatsApp comms very useful and they even responded late into the evening. Thankyou!
6 maart 2026
Review zonder uitnodiging
Antwoord van TORQEN
Thanks, Paul! The small parts are often the ones that hold up a build, so we're glad we could get them to you fast. Late evening WhatsApp replies come with the territory when there's a build on the line. Hope it's all coming together nicely!
Cat convertors
After having the cat convertors fail on my 350z torqen supplied me with some 300cell replacements. Struggling to find any in stock in the uk torqen got some shipped from the US with a very quick turn around at a very reasonable price and good updates throughout!
19 februari 2026
Review zonder uitnodiging
Antwoord van TORQEN
Thanks, Conrad! Cat replacements can be a nightmare to source in the UK, so we're glad we could get those 300 cells shipped over from the US without too much of a wait. Keeping you updated along the way is the least we can do. Appreciate the trust and we'll be here whenever you need us!
when ever I need to place an order for…
when ever I need to place an order for my 350z I know I can count on Torquen to have the pieces that I need which are very rare to find other places.
Service is 100%
Trust 100%
Feedback via WhatsApp 100%
You can trust by closing your eyes
10 maart 2026
Review zonder uitnodiging
Antwoord van TORQEN
Thanks, Mirza! It's brilliant knowing we're the go-to even across the Channel. We love that WhatsApp keeps things easy no matter where you are. Appreciate the trust from France and we'll keep stocking the parts you can't find anywhere else!
Great communication
Great communication, great service, very fast shipment !! Strongly recommend !
28 februari 2026
Review zonder uitnodiging
Antwoord van TORQEN
Thanks for the brilliant review! Great communication and fast shipping are what we aim for every time. Appreciate the recommendation!
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