I had a fantastic experience with Ellie Jones. I accidentally switched returns labels between the sunglasses I ordered and clothes from another brand. She instantly called me and emailed me and arrang... Toon meer
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Lees wat reviewers zeggen
I had a very positive experience with this company. The delivery was fast, and I was kept well informed throughout the whole process with clear and helpful email updates. Unfortunately, the sungl... Toon meer
Purchased some Persol sunglasses, they arrived fast and in perfect condition. They were a bit too big so had to send them back and the refund was very swift. Royal Mail showed the return as delivered,... Toon meer
Very easy to use web site, goods arrived quickly and packaged really well ..which was fortunate as the delivery company left the package outside and it started to rain, the box was soaked… Tor&Black... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
The home of luxury prescription eyewear online. We are committed providing the best available eyewear paired with friendly expertise and fast, free delivery. Experience the online eyewear boutique that is Tortoise+Black today.
Why Tortoise+Black?
Geschreven door het bedrijf
- Fast and Free Delivery
- We are proud to offer fast and free delivery on all orders.
- Official Online Retailer
- We are official stockists for all of the brands stocked on our website. We have close relationships with each brand allowing us to continually handpick and update our collection.
- Home Trial
- Looking for prescription eyewear? Our home trial lets you try up to three pairs of sunglasses or glasses on in the comfort of your own home before committing to a prescription order.
- Family Run Business
- Tortoise+Black is a UK based, family run business, dedicated to providing the latest range of products, paired with the best possible customer service.
Fast and Free Shipping
UK Next Working Day Delivery On Non-Prescription Orders
We are proud to offer free UK Next Working Day Delivery on all non-prescription orders.
Contactgegevens
Great North Road, PE8 6BX, Peterborough, Verenigd Koninkrijk
- 01780 433 033
- info@tortoiseandblack.com
- tortoiseandblack.com
4,8
Uitstekend
1K reviews
Heeft 66% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Great service
Great service. Decided to go for another colour and return was very easy.
19 maart 2025
It was perfect 🤩!
17 maart 2025
Wow… brilliant company and care!!!!
Wow, quality customer care, top quality products and fabulous prices. Thank you!!!!!
24 februari 2025
Great shop
Great shop - highly recommended, really helpful customer service, fast delivery, good quality glasses, overall excellent - thanks John
5 maart 2025
Fast postage & great sunglasses
Fast postage, ordered some Gucci sunglasses that seemed too good to be true from a price perspective. They are perfect, fantastic service and product.
5 februari 2025
Great company
Great company, everything was A1 from costumer service response to shipment, highly recommended top
10 februari 2025
Excellent service and prices
Excellent service and prices . Been going here for several years now would highly recommend
27 januari 2025
Slow and poor with communication
It took over a month from ordering my glasses to receiving them. Often, updates were provoked by my enquiries about the order.
I used this company a few years ago and the service and product were excellent. This time around, the experience was awful. I need to get new lenses online for my old glasses but I'll do this via another company.
Sadly this is the last time I'll be using Tortoise and Black.
28 december 2024
Antwoord van TORTOISE+BLACK
Hi David,
Thanks for taking the time to leave this review.
I am sorry that your most recent experience fell below our usually excellent level of service . As per my email sent on the 23rd of January, the original lenses ordered did not meet the standard that we expect from our labs and a new set was ordered thus causing the delay.
We never wish to leave our customers unsatisfied, i have called this morning, left a voicemail and follow up email, please feel free to contact me directly when convenient.
Kind Regards
Ellie Jones
Customer Service
Just the super service and good…
Just the super service and good product. Will revert!
25 december 2024
Ordered a pair of Tom Ford prescription…
Ordered a pair of Tom Ford prescription glasses. Have always used an optician before so was a little nervous about what I would end up getting.
I needn’t have worried tho. Tortoise and black ordering system is easy and user friendly. Upload your prescription and off you go.
The glasses have been delivered quickly. The product is genuine TF and the saving was £160 vs my regular and competitive high street shops
21 december 2024
Fantastic service
Fantastic service. Rapid delivery and delighted with my tom ford frames
13 december 2024
Excellent customer service
Excellent customer service, found exactly the sunglasses I wanted as a gift at a great price. Delivered next day brilliant service.
Will recommend to my friends.
Many thanks
10 december 2024
Fast and efficient service
30 november 2024
Fantastic customer service.
30 november 2024
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