Tottenham Hotspur Reviews 197

Worst online shop on the land, you wouldn't expect this from a multimillion operation. I never received my order and have sent them several emails to which they don't bother to respond. I spoke to them on the phone 3 times and clearly they are not interested to find a solution not to mention the low motivation to listen to me. I am not confident I will either get the products which I had purchased as Christmas presents in mid December or that I will get a refund. Appalling service and treatment of customers, service is below any expectation.

Refunds process is awful. They had a promotion on the website before Xmas for a % off a shirt.
Now when I return the item they have only part refunded and will be giving me the rest "soon in a voucher" as I used "a voucher"

I would recommend this event I’m not one for heights but I made it to the top and felt very safe guide and all the staff very friendly and knowledgeable well worth it.

The quality of the products is low. There is really poor customer service, no each way to contact them. Got my order wrong. Very expensive and I wont be continuing my support for a club that treats me like crap. They are short sighted money grabbers with terrible service and products.
A scandel. Order number 800287242

Online store had a fault in October when I ordered some items which meant I was doubled charged for my order. Customer service told me to email them so I did, 2 months, 6 emails and 2 calls later and still no contact regarding this while they've still got my money. I have called and emailed repeatedly but clearly they don't care if they steal from their customers. Do not use, useless thieves.

Ordered a shirt for a Christmas present for my daughter, sizes are very small so ordered a bigger size and returned the original one (Maddison 10) her name is Maddison !! Only to have the original one returned and being told I can’t have a refund because its personalised, surely as Maddison is a current player this shirt is standard and off the shelf and can easily be resold as this shirt sells thousands monthly!!! I feel completely robbed by a club my family have supported our whole lives, yet again another example of greed by our football clubs, this was no cheap at £95 at a time when families are struggling…. Shame on you!!!!

After managing to find a contact number I spoke to customer services. In fairness to Them, their support was first class and super efficient. A refund for the customs charges i paid was issued within 24 hours.
Not the most efficient service for international shipping, But ultimately fair. Hence my below rant and rating Are updated.
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Spurs shop purchase. International customer in EU : Danmark.
Every other Company i have dealt with from UK sorts all customs and excuse issues.
Spurs say nothing on their website to suggest they’d be different.
Just Got a Bill for 70gbp on a spursshop purchase of 120gbp from the customs clearance.
I can’t return the goods as Spurs Will charge me shipping.
Why can’t THFC be a professional set up like so many other smaller UK businesses.
I’m really frustrated by the unprofessionalism and lack of thought for their huge international fanbase.

My son got an official Spurs shirt for his birthday and the AIA letters started peeling before it was even washed. The quality for something that costs so much is disgusting. Football shirts are a rip-off already, you should at least get something usable for your money.

I ordered the 2nd away kit after waiting months for it to be In stock. I ordered a 12-18 month kit with a custom name, number and badges on it. It arrived all done but was in the wrong size it was 3-6 months. I contacted customer services by phone and email which was no help and would only offer a refund but I wanted the kit. After telling them I waited months for the kit to come into stock and was worried it would go out of stock. So only being able to get a refund I had to post the kit back and wait for a refund to then reorder again by the time I received the refund the kit is now out of stock again. So I can no longer buy my son the kit and will probably be out of stock for months. They made the mistake and made no effort to resolve the issue and let it become my problem. I'm a lifetime fan of the club and I'm left very unhappy.

Online shopping experience is poor! 13 days for delivery!!!! Online aI is also very poor!! What’s wrong with you people!!!!!!!! 13 days for a pair of pjs but happily took £51 off of me!! Take a look at your review score on here!!! 3.1

Had a great day out at thfc stadium. Done the stadium tour which was amazing and learning how the pitch disappears under the stands. Went up to the top to see cockerel,which if you not used to steep walks is hard but worth it. Walk out to the cockerel which is 50m above pitch, the only thing which may apply to mother who not good with heights is maybe they could put another fence on the other side of the walk to re assure people so you can then look down,this would make some of us feel safer but still a great experience. Over all the day is worth the money ,Thanks Tottenham for a great day

Went to the NFL game, Impressive stadium and facilities. Only drawback is the beer dispensing system which fills the plastic cups through a valve in the bottom. Great idea but when you go downstairs, collect 4 pints in a tray and take them back to your seats, its particularly annoying when two of them leak through the valve. Options are to drink it quickly (Is this a Levy ploy to sell more beer?) or let a load of it drip onto the floor which is messy. Not really worth going back and queuing again for replacements.

No pint of cider on tqp and NO ICE
Warm water with no ICE Very very poor Totterham hospitality

My sister and I took the stadium tour today and we were amazed at this building. Absolutely fabulous in all respects. The thought and design that has gone into making it a world class stadia is mind boggling. Well done THFC and COYS, we must add more silverware to the cabinets.

I am I massive Spurs fan and brought 3 retro tops. So saved them for a nice occasion. Just wore the Holsten 84 top and the ink leaked onto the shirt. Haven't washed it yet but it's poor quality merchandise. I admit I won't go through the process of sending it back because it's a waste of my time. I am still a Spurs fan but will just wear the top and it can be a public reminder of.Levy's cheapness and poor customer relations. Nothing surprises me anymore. I have showed pictures and a video to show them. Disappointed. Really cheap material used my Spurs. Better off attempting to knit the top myself and purchase better materials than hope Tottenham will be fair with this.

Since the start of the year I’ve purchased adult membership, 5 pairs of wireless earphones, 1 power bank, 2 mugs, 1 water bottle, 3 Bluetooth speakers and 2 phone stands. And every time I’ve had a smooth transaction and order completion. Had to send 2 earphones back as they didn’t work well but my refund was sorted very easily. Will shop with the club again, come on you Spurs.

Purchased a shirt from the stadium shop for my sons birthday after the Man U game. The very next the letters were peeling so I contacted customer services to enquire how to sort a replacement. I was told to return the shirt with a covering letter including my phone number. Correspondence seemed good up until this point. I immediately returned the shirt by recorded delivery with a copy of my receipt and covering letter. I have not heard anything despite them receiving the shirt 2 weeks ago and no one is updating me despite contacting customer services 3 times since the shirt was returned. £75 for a shirt for my sons bday that he can’t even wear!

Had an amazing experience at this establishment. Very well organized; well staffed, and great loction!

Went on the Dare Skywalk and Edge on 22nd August. What a fantastic experience all round. Our guide, Ismail was awesome. Made the day one to remember and, his knowledge was amazing, especially to remember all our names in one go!. Top man and thank you ☺️