Horrible customer service
I’ve visited the Roosevelt Field Tourneau location in NY several times, and unfortunately, the service has been consistently disappointing — particularly from an associate named Sofya. She’s been dismissive and unhelpful on more than one occasion, making me feel unwelcome and judged. The experience lacked the professionalism expected from a Rolex Authorized Dealer. Thankfully, I’ve since purchased a Rolex from another AD that treated me with courtesy and respect. I won’t be returning to this location.








