Today I had a luxury gel pedicure with callous removal and arguably one of the best pedicures I’ve had with Avanisha. She was gentle, asked if pressure, temperature of water and if I had any tender po... Toon meer
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Another set of disappointing experiences with Townhouse. NOT a criticism of your staff, who work hard for shockingly little pay. My frustration is with the company who really do not seem to understand... Toon meer
First time customer at Townhouse Bank. Awesome experience! Insha and Priya made took care of me. Insha suggested colors which I like very much both polished on my pedicure and cat eye on my manicure.... Toon meer
Bedrijf heeft geantwoord
Thank you to Ramune at Townhouse Canary Wharf for an amazing gel pedicure. She was also really understanding I ran slightly late because I got lost in the mall.
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Our Founder Juanita Huber-Millet launched Townhouse with one goal: to elevate the nail salon experience. We’ve thrown away the rulebook and reinvented it for the modern age, using years of industry research to perfect every aspect from start to finish. Say hello to flawless nail treatments, beautiful salons, and impeccable service that you can rely on every time.
Contactgegevens
Verenigd Koninkrijk
- townhouse.co.uk
4,2
Goed
2K reviews
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Heeft 96% van zijn negatieve reviews beantwoord
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Rebecca and Nikki were amazing
Rebecca and Nikki were amazing. Gentle and caring.
13 september 2026
Review zonder uitnodiging
Antwoord van Townhouse
Thank you so much for your lovely review! We’re delighted to hear that Rebecca and Nikki were gentle throughout your appointment. We look forward to seeing you again soon. Love, Team T x
Amazing pedicure from Ramune!
Ramune did my pedicure today and I totally love my new gel nails. I changed the colour choice and she was happy for me to try different shades of pink. The choice of pink shades was a bit limited in my opinion, but overall I was pleased with the lighter pink shade.
12 september 2026
Review zonder uitnodiging
Antwoord van Townhouse
Thank you for your review, Marta! We’re delighted to hear that you love your new gel pedicure and that Ramune was happy to help you explore different shades of pink until you found the right one. We really appreciate your feedback regarding the colour selection and will certainly take this on board. We’re so pleased you were happy with the lighter pink in the end. Love, Team T x
Very thorough and detailed
Very thorough and detailed. Also very kind. Priya was fantastic.
12 september 2026
Review zonder uitnodiging
Antwoord van Townhouse
Thank you so much for your review! We’re so pleased to hear that Priya was thorough, detailed and kind throughout your appointment. We’ll be sure to pass your wonderful feedback on to her. We look forward to welcoming you back again soon. Love, Team T x
Freya was lovely and friendly and did…
Freya was lovely and friendly and did such a beautiful pedicure
12 september 2026
Review zonder uitnodiging
Antwoord van Townhouse
Thank you for your review, Kelly! We’re delighted to hear that Freya was friendly and that you were happy with your pedicure. Love, Team T x
Loyal customers not valued
“I have been a loyal client at Townhouse Guilford for around18 months, visiting regularly and bringing several friends and family for treatments. So it was deeply disappointing when my appointment was cancelled with just over 24 hours’ notice and only a £5 voucher was offered.
I went into the branch to discuss it and asked to speak to the manager. The manager knows me personally as a regular client, but her response was dismissive and I felt unhelpful.
I was essentially told they were short-staffed and that these things happen. I completely understand staffing issues arise, but how loyal clients are treated when problems occur really matters.
It’s such a shame because I’ve genuinely loved the treatments themselves. Unfortunately, after this experience, I’ll be taking my business elsewhere.
12 september 2026
Review zonder uitnodiging
Antwoord van Townhouse
Hi Kirsty,
We’re very sorry to hear about your experience and, in particular, that you felt disappointed by how the situation was handled. We truly value your loyalty, and it’s especially disappointing to hear that we let you down on this occasion.
We have reached out to you directly as we would really appreciate the opportunity to put things right and restore your trust in Townhouse.
Love, Team T x
I had a manicure and pedicure
I had a manicure and pedicure, and everything was perfect! :)
12 september 2026
Review zonder uitnodiging
Antwoord van Townhouse
We’re delighted to hear that you enjoyed both your manicure and pedicure and that everything was perfect. We really appreciate your review and look forward to seeing you again soon. Love, Team T x
Had a lovely pedicure done by Nadia
Had a lovely pedicure done by Nadia. Lovely customer service
11 september 2026
Review zonder uitnodiging
Antwoord van Townhouse
Thank you so much for your review, Tahmeena! We’re so pleased to hear you enjoyed your pedicure with Nadia. We’ll be sure to pass your kind words on to her. We look forward to seeing you again soon. Love, Team T x
Aisha was a fantastic technician
Aisha was a fantastic technician. Her work was beautiful and she clearly puts a lot of care into what she does. I will 100% be returning on my next trip to London.
11 september 2026
Review zonder uitnodiging
Antwoord van Townhouse
Thank you so much for your wonderful review! We’re delighted to hear you loved your nails and that Aisha’s care and attention to detail made such a great impression. Love, Team T x
Katryne made my experience very…
Katryne made my experience very relaxing. I had the most relaxing time. She was very friendly and lovely.
Thank you
11 september 2026
Review zonder uitnodiging
Antwoord van Townhouse
Thank you for your review, Humma! We’re so pleased to hear that Katryne made your experience so relaxing and enjoyable. We hope to see you again soon. Love, Team T x
Great gel pedicure with Ramune at Townhouse Canary Wharf
Thank you to Ramune at Townhouse Canary Wharf for an amazing gel pedicure. She was also really understanding I ran slightly late because I got lost in the mall.
11 september 2026
Review zonder uitnodiging
Antwoord van Townhouse
Thank you so much for your review, Alexandra! We’re delighted to hear you had an amazing gel pedicure with Ramune. Love, Team T x
Great pedicure from Dany
Great pedicure from Dany. She was very sweet and had great attention to detail.
11 september 2026
Review zonder uitnodiging
Antwoord van Townhouse
Thank you so much for your lovely review! We’re so pleased to hear you had a great pedicure with Dany. Love, Team T x
Lovely manicure by Juchi
Lovely express manicure by Juchi - thank you!
10 september 2026
Review zonder uitnodiging
Antwoord van Townhouse
Thank you so much for your review, Ellie We’re so pleased you enjoyed your express manicure with Juchi. We look forward to seeing you again soon. Love, Team T x
Fabulous as per usual
Fabulous as per usual - thanks ladies!
9 september 2026
Review zonder uitnodiging
Antwoord van Townhouse
Thanks for your review Lola! We're so pleased you're happy with your nails. We hope to welcome you back soon. Love, Team T x
Neha always does an incredible job
Neha always does an incredible job! Flawless every time 🩷
9 september 2026
Review zonder uitnodiging
Antwoord van Townhouse
Thank you so much for your lovely review, Mia! We’re so pleased to hear that Neha keeps delivering flawless results. We really appreciate your review and look forward to seeing you again soon. Love, Team T x
Neha was very lovely and my nails are…
Neha was very lovely and my nails are gorgeous! So pleased, thank you!
9 september 2026
Review zonder uitnodiging
Antwoord van Townhouse
Thank you so much for your lovely review, Charlotte! We’re so happy to hear you’re pleased with your nails. We look forward to seeing you again soon! Love, Team T x
Melika was excellent
Melika was excellent. Such a beautiful manicure
9 september 2026
Review zonder uitnodiging
Antwoord van Townhouse
Thank you for your lovely review – we hope to see you in salon again soon. Love, Team T x
Lauryn was lovely
Lauryn was lovely, love my gel nails, great service
8 september 2026
Review zonder uitnodiging
Antwoord van Townhouse
Thank you for your lovely review – we hope to see you in salon again soon. Love, Team T x
Antwoord van Townhouse
Thank you for your lovely review – we hope to see you in salon again soon. Love, Team T x
Yessica provided a wonderful pedicure…
Yessica provided a wonderful pedicure and was very helpful (and patient!) in choosing the perfect colour!
6 september 2026
Review zonder uitnodiging
Antwoord van Townhouse
Thank you for your lovely review – we hope to see you in salon again soon. Love, Team T x
Lovely manicure and excellent customer…
Lovely manicure and excellent customer service from Priya
5 september 2026
Review zonder uitnodiging
Antwoord van Townhouse
Thank you for your lovely review – we hope to see you in salon again soon. Love, Team T x
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