ToysCentral New Zealand Reviews 

I ordered a tilting jigsaw table for my 92yr old Mother who has arthritis in her neck. After I purchased it I read the reviews and was concerned that I may have been scammed! I immediately received a tracking email confirming the purchase. It took a couple of weeks to arrive but the communication and tracking were fantastic and it was really well packaged. I set the table up for Mum today and it is awesome - everything I was hoping it would be - thank you Toy Central

The goods I received were not what was pictured and a rip off. I contacted the company and they offered a small refund to spend at their store when I wanted to return them for a full refund. I have sent the goods back and have lost $75 in the process which is more than they are worth. I will not purchase from here again.

Scam site. Made an order and received email confirmation. Order never showed up. Tried to contact them via email multiple times and never heard back!

SCAM ! Don’t purchase from here. Purchased a dart board, got a text with tracking but never arrived. Emails never were responded too. Address on website is an apartment not a store. Also in FAQ’s it states no physical store. Phone number is also not a NZ number.

Dreadful. The chess set I purchased isn’t anywhere near as good as was claimed on the website and is proving impossible to return. I’ve made three phone calls which were directed to an Indian answer service who advised that I will be contacted within 24 hrs with details on where to send the parcel, after being offered a 20%discount if I kept it. I refused the offer.
They have a 14 day money back clause and my initial calls were made within the time frame, However no word to date, from Toys central, other than a reply via Trustpilot with apologies and assurances that they would contact me via email. That was 4 days ago and not a word from them. Maybe that is a standard ploy used to appear to be reputable online, but continue to avoid refunding unwanted products.
I wish I had been canny enough to check out their reliability before I purchased from them. I was duped by the ‘NZ’ at the end of ToysCentral.
The chess set was approximately $185.

I placed an order on 20 Dec still awaiting tracking number. Called just to be told tracking number will be emailed. The customer service person, Akash, completely clueless about the order or email address for the order has not emailed tracking number. My order number is NZ-TC#P211655349. Can someone get back to me asap.

Very frustrating. No one should waste their money with this company. A total scam

This is a scam website. Purely using dropshipping and aggressive google ad tactics to post products for 6x to 8x times the price on Amazon or comparable sites.

Do not buy from here, ordered 6 weeks ago and nothing. I want a refund!

I’m assuming this place is run by a scammer, I ordered nearly $400 worth of toys for my kids Xmas in early November, allowing plenty of shipping time. Email bounces back when you try to contact them and tracking number provided doesn’t seem legit. Absolutely heartbroken as I can’t afford to replace their gifts.

I ordered from this company on 27 November and have emailed and called trying to find out where the item is.
There is no email reply and when i call the phone cuts out / says thank you for your message even wehn you don't leave one.
Is this company for real?

NZ-TC#P257898940
I ordered and paid online for $128 logical puzzle art board game and shipping on 18 October 2023 and have yet to receive it 6 December
No reply to my two follow up queries re ETA

When will it arrive … will it arrive - is this an online
scam

I received a response via trustpilot after recording this review - but no guarantee when /if item will arrive

Will gladly revise review if I actually receive the item 🤨

Item still not received on 16 December

I spent about $250 on a off brand lego halo energy sword. They never gave me a tracking number or anything until I reached out after waiting so long for it. When it finally came it was not what I ordered. Instead of a lego set they sent me a plastic energy sword that retails for like $50 at dick smith. I was so upset. And I know that if i go through the return prcoess it's gonna screw me over plus it came from LA. DO NOT BUY FROM HERE!!!!! the product photo is not always the actual product.
Update:
The company responded below saying they emailed me but I never received an email or anything so the issue never got resolved. They are still just a scam business

TERRIBLE - I ordered a sand digger for my boys birthday over 3 weeks ago and I haven’t received any further info my bank has been charged!! No one answers the “24/7” customer service line and no one replies to emails. Wondering if this is a fraudulent website?? Going to report to bank, netsafe and police if I don’t hear back within 24 hours

Still waiting since 14th of November it’s now the 1st of December, you answered my review with a copy and past reply- and still nothing to this date? Am I getting my product or is the reply just a delay tactic? If I don’t receive my order in the next day or two - I want a refund - worst company to deal with online - can’t get through to customer service - shocking Order NZ-TC#P038246828

I would give them a 0 but we have to put something. I ordered a product and it turned up around 6 week later, no return slip, absolutely nothing like what i ordered. Pinged for a return via the order and website, nothing happened. Called and got the most rude customer service person who clearly was not qualified for the job, who then said they had a process and had to do the refund via email. Never received and email, turns out the sent to an email not connected to my order...(speaks volumes) asked to sort on phone, again cannot do has to be email will resend you email. Rung off and low and behold still not email or ability to refund. So month later have given up. By chance i had paid by credit card, and registered a dispute. Rubbish company, terrible customer service, and the products you receive will shock and awe in a very bad way. DO NOT USE THIS COMPANY. If you do can only say i told you so.

I am waiting for a track n trace number,rang today,was told being emailed the number,this is a misleading website.Either send me an email ASAP or give the full $83 dollar refund,this is unacceptable.i have sent so many emails, no reply so far,Very,very unhappy and annoyed.After alot more communication,I am happy that my parcel arrived safely,If anyone does go through this company,make sure you get your tracking number ASAP,will save alot of stress and frustration.I am very happy with my purchase.I believe in giving another chance.Dont ignore emails from potential customers.

Waiting on lapping powder . Has not arrive when u said it would . Can you let me know or refund my money

Do not buy from this Company. (UPDATED REVIEW)
So they responded to this review which is unacceptable. They are avoiding the issues, -did not answer directly to our concerns. They still have not called me, and neither have they answered any of my email requests. I demand a full refund for order no TC#P939437700. Have reported this company to department of internal affairs. They have several businesses and websites under the same company name and legal address and phone number which reeks trouble! They have not fixed the phone line. You still cannot get through, Just disconnects no matter what option you choose. You simply cannot get through to these people.
My initial review as follows:-
I am suspicious this isn;t a legitmate company for the following reasons.
their customer service is appalling. I have tried contacting them by phone and email to get a follow up on delivery to no avail. I found the link to request a call back on their website promising to ring you back within 3 hours. I logged the job and you guessed it! no call back! The disappointing part is 1) they do not respond to your email enquires, and 2) when you call them you get 3 options - i tried calling many times trying all option the phone disconnects. 3) and their request a call back system on their website isn't working either. Absolutely appalling!. I find this behaviour absolutely suspicious! and taking this matter further to get to the bottom of it. If this is a genuine website- I suspect is a dropshipping co. So If you are wanting your items quickly then do not order from them. It appears items for sale on their website are actually not in stock and are ordered in from overseas why possibly it takes so long. But for not being able to handle customer enquiries is absolutely unacceptable. So, if you are a genuine company - here is my order no in question TC#p939437700. Do the decent thing and make contact. Sorely disappointed. (Update, no response to this review to date) Do they really care?

In reply to the reply to my review saying they have no recollection of my order…
My order number is NZ-TC#P681366983

Easy ordering online.
Fast delivery