Angel was very helpful in explaining my retirement options and timescales. Angel was also very patient with my questions and explained in non-technical terms to help my understanding. I didn't feel... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I was worried about calling as I struggle to understand and retain pension information. Raj at TPTwas extremely calm and very. very patient. He was really helpful and obviously knows his stuff.
Bedrijf heeft geantwoord
Jim Primmer was brilliant today! He patiently supported me through my questions and stayed with me until everything was set up. This included some problems and delays - Jim had a progressional sense o... Toon meer
Bedrijf heeft geantwoord
Phone call answered promptly but the telephone menu options (press 1 for...) did not have an option that was very relevant as I wanted advice on how to find certain information on the company's online... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
TPT Retirement Solutions (TPT) is one of the UK’s leading providers of workplace pensions with 80 years’ experience of managing defined benefit and defined contribution pension schemes. It has £11.4 billion of assets under management (as at September 2025) and 490,000 members. TPT’s mission is to make pension schemes perform better for everyone, from the sponsoring employers and trustees to the members who are saving for the future. They are an innovative, forward-thinking organisation, investing in technology to improve the services they provide. TPT are ultimately owned by a pension fund, providing genuine alignment of interests with those of their clients and scheme members.
Contactgegevens
Aire Park, 5th Floor, 3 South Brook St, LS10 1FT, Leeds, Verenigd Koninkrijk
- 0113 234 5500
- enquiries@tpt.co.uk
- tpt.co.uk
4,6
Uitstekend
2K reviews
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Heeft 99% van zijn negatieve reviews beantwoord
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Very knowledgeable and curteous
Very knowledgeable, professional and friendly. Answered my queries clearly and accurately
14 augustus 2026
Review zonder uitnodiging
Antwoord van TPT Retirement Solutions
This is great to hear, Paul. Thanks for taking the time to post your positive review.
Didn't realise that I had this policy…
Didn't realise that I had this policy the lady was very helpful and as it turned out I have 2 polices not 1 thanks
14 augustus 2026
Review zonder uitnodiging
Antwoord van TPT Retirement Solutions
Thanks for the positive feedback, and we're pleased that the Customer Service Manager was able to help.
Antwoord van TPT Retirement Solutions
Many thanks for the feedback, Debbie.
The assistant was excellent
The assistant was excellent, very patient and talked everything through perfectly.
He also assisted me in getting documentation uploaded and was a great help.
14 augustus 2026
Review zonder uitnodiging
Antwoord van TPT Retirement Solutions
Hi Lee. This is great to hear - thanks for sharing your feedback with us.
So helpful
Sabrina couldn't have been more helpful when I rang today
13 augustus 2026
Review zonder uitnodiging
Antwoord van TPT Retirement Solutions
Many thanks for the positive review. We're pleased that Sabrina was able to help.
The Customer advisor was very helpful…
The Customer advisor was very helpful and pleasant and made the experience a positive one.
13 augustus 2026
Review zonder uitnodiging
Antwoord van TPT Retirement Solutions
Good afternoon, Lucille, and thank you for leaving this positive review,
Antwoord van TPT Retirement Solutions
Many thanks for the review, Karen.
The customer service I received was…
The customer service I received was excellent, l was given all the information I required in a helpful and friendly manner.
13 augustus 2026
Review zonder uitnodiging
Antwoord van TPT Retirement Solutions
Good afternoon, and thank you for leaving this positive review, we're really pleased that the team was able to help.
Amazing service
Amazing service
Raj was spot on helpful and great clear communication
12 augustus 2026
Review zonder uitnodiging
Antwoord van TPT Retirement Solutions
We're pleased that Raj was able to help, Wendy.
Excellent customer service
Jyoti was very friendly, professional and helpful. Explained things in very simple terms for me- this was much appreciated
12 augustus 2026
Review zonder uitnodiging
Antwoord van TPT Retirement Solutions
Good morning, Lyn, and thank you for leaving this positive review, we're really pleased that Jyoti was able to help.
Excellent support
Excellent support. Made interactions very easy to understand. Great customer service.
12 augustus 2026
Review zonder uitnodiging
Antwoord van TPT Retirement Solutions
Good morning, Susan, and thank you for leaving a positive review.
Good experience of customer care …
Careful listening and good friendly advice
11 augustus 2026
Review zonder uitnodiging
Antwoord van TPT Retirement Solutions
Great to hear this positive feedback, Colin.
Excellent customer service thanku Raj
Excellent customer service thanku Raj
11 augustus 2026
Review zonder uitnodiging
Antwoord van TPT Retirement Solutions
Many thanks, Jackie. We're pleased that Raj was very helpful.
Had a great woman who helped me
Had a great woman who helped me. Though the actual process of getting my pension paid to me took me calling 2-3 times
11 augustus 2026
Review zonder uitnodiging
Antwoord van TPT Retirement Solutions
Thanks for the positive feedback, Kate. We’re delighted to hear that you received such great service.
Pensions advice
I was worried about calling as I struggle to understand and retain pension information. Raj at TPTwas extremely calm and very. very patient. He was really helpful and obviously knows his stuff.
11 augustus 2026
Review zonder uitnodiging
Antwoord van TPT Retirement Solutions
Many thanks for the positive review, Beverley. We're pleased that Raj was helpful and patient.
Angel was very helpful and patient…
Angel was very helpful in explaining my retirement options and timescales. Angel was also very patient with my questions and explained in non-technical terms to help my understanding. I didn't feel like any question was a stupid question and feel much confident now about what I need to do and when. Thank you Angel!
11 augustus 2026
Review zonder uitnodiging
Antwoord van TPT Retirement Solutions
Morning Alison. It's great to hear about your experience with Angel -thank you for sharing it.
VERY PROFESSIONAL AND EFFICIENT IN…
VERY PROFESSIONAL AND EFFICIENT IN DEALING WITH MY QUERY
11 augustus 2026
Review zonder uitnodiging
Antwoord van TPT Retirement Solutions
Many thanks, Chris.
Jyoti was superb just now
Jyoti was superb just now, listened to my issue and took action to rectify it - I'm very happy with the support she just gave me, a great customer service.
11 augustus 2026
Review zonder uitnodiging
Antwoord van TPT Retirement Solutions
Many thanks for the positive review. We're pleased that Jyoti was able to help.
Great skillYou were explicit in your explanation
You were explicit in your explanation. Your response showed that you have great skill and passionate about what you do. You were patient and showed respect and maturity in your communication.
10 augustus 2026
Review zonder uitnodiging
Antwoord van TPT Retirement Solutions
Thanks Stephen. Great to hear this positive feedback.
I got through very quickly and the…
I got through very quickly and the person I spoke to, Angel, was very knowledgeable, polite and professional. This is in stark contrast to my experience with my civil service pension and Capita.
10 augustus 2026
Review zonder uitnodiging
Antwoord van TPT Retirement Solutions
Morning Lisa. It's great to hear about your experience with Angel - thank you for sharing it.
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