Tradera Reviews 

Antwoord van Tradera

14 sep 2026

Hello Corrien,

Thank you for reaching out, and we are sorry that the payment step turned into a problem for you.

For buyers outside Sweden, the available payment methods are card, Apple Pay, Google Pay and Trustly. Trustly is a direct bank payment, so that may be a way forward for you if you do not have a Visa or Mastercard 😊 Note that the option vary depending on where you live.

If the payment still does not go through, we recommend that you message the seller through Tradera so they know what has happened, and then contact our customer service so we can look at your orders together with you. You can reach us here: https://www.tradera.com/support/se/

Wishing you a lovely day 💛

Kind regards,
Tova at Tradera

Antwoord van Tradera

10 sep 2026

Hello,

We are very sorry to hear about your bad experience and we understand your frustration regarding payment options and customer service. 💛

To clarify, payment methods offered through our checkout are managed in cooperation with third-party payment providers who set their own guidelines and geographic availability. Furthermore, as stated in our foreign payment terms. When changes occur to supported payment methods on our platform, updating our website interface and logos can sometimes take time, and we apologize for any confusion this may have caused.

Regarding our customer support, our email notifications are sent from an automated system, but you are always welcome to contact our support team directly via our active channels such as chat or phone if you need personal assistance.

We wish you a pleasant day! ☀️

Kind regards, Elin at Tradera

Antwoord van Tradera

7 sep 2026

Hello Michael,

We are sorry to hear that you ran into trouble with your payment and did not get the help you needed.

A payment that fails is exactly the kind of case we want to look into properly, and we understand how frustrating it is when the chat cannot give you an answer. Our support team is there for questions like this and can check what happened with your order.

You can reach us here: https://www.tradera.com/support/se/ and we will be happy to help you sort it out. You are able to reach us through the chat and request an agent between 9-18 Saturdays-Thurdays, Fridays we close our customer service at 17.

All the best,

Kind regards,
Tova at Tradera

Antwoord van Tradera

28 aug 2026

Hello Jeffrey,

We are very sorry to hear that the records did not arrive in the condition you expected, and that you felt your case was dismissed without being properly looked at. We completely understand your disappointment.

Items that differ significantly from the description are valid grounds for a buyer protection case, but the outcome always depends on the documentation available, such as photos and the messages exchanged with the seller. It is also important that a case is escalated to Tradera within the given time frame, otherwise it closes automatically in favour of the other party.

We would really like to take another look at what happened here, so you are warmly welcome to contact our customer service via chat or phone: https://www.tradera.com/support/se/

Have a good day! 💛

Kind regards,
Patricia at Tradera

Antwoord van Tradera

24 aug 2026

Hello Bjorn,

We are sorry to read about your experience. A situation like this is understandably very stressful, and we take it seriously.

An account can be suspended for several reasons, for example if further identity verification is needed or if something in the trading pattern needs a closer look. If you cannot log in to reply to messages or cases, you can still respond through the link in the email we sent you when the account was suspended. If you no longer have that email, please check your spam folder.

A case of this size needs to be reviewed properly by our team, and that is not something we can do here in a review. Please get in touch with our customer service so we can look into your account and the orders involved: https://www.tradera.com/support/se/

We hope to hear from you.

Kind regards,
Patricia at Tradera

Antwoord van Tradera

23 jul 2026

Hello Esther,

Thank you for reaching out and sharing this with us. We completely understand that being asked for sensitive information during a password reset can feel unexpected and concerning. 😊

Since this concerns your specific account, we recommend contacting our customer service so they can investigate and help you safely regain access. You can reach them here: https://www.tradera.com/support/se/ 💛

Kind regards,
Patricia at Tradera

Antwoord van Tradera

21 jul 2026

Hello Miriam,

We are truly sorry to hear about the trouble you have had trying to complete your payment, and that reaching us has felt so difficult. That is not the experience we want anyone to have. 😊

Payment methods can sometimes behave differently depending on the card or account details linked to them, and issues like the ones you describe often need a closer look at your specific account. Our customer service team can investigate this properly and help you find a way forward, including guidance on which payment options may work for your situation.

You can reach them here: https://www.tradera.com/support/se/ 💛 They will be able to look into both the payment and the account recognition issue for you.

We would love the chance to turn this around for you.

Kind regards,
Patricia at Tradera

Antwoord van Tradera

15 jul 2026

Hello Rob,

We're sorry to hear about this experience. Receiving a defective product and then struggling to reach both the seller and us is understandably frustrating, especially with 150 euro involved. 💛

Our Buyer Protection is there to help in situations like this, but a case like yours needs to be reviewed directly so it can be properly investigated. Please reach out to us via https://www.tradera.com/contact so our team can look into your order, the communication with the seller, and find the best way forward for you.

We really want to help get this sorted, so please don't hesitate to get in touch through the link above. All the best!

Kind regards,
Patricia at Tradera

Antwoord van Tradera

13 jul 2026

Hej Stephan,

Tack för att du hör av dig, och vi beklagar det inträffade. Vi förstår att det är upprörande att se hela beloppet återbetalat efter att du både skickat varan och delat spårningsinformation, och vi vill gärna hjälpa dig att reda ut vad som hänt. 💛

När en köpare öppnar ett ärende skickar vi ett meddelande till säljaren och ber om svar inom en viss tid, där du kan bifoga spårningsinformation och annat underlag direkt i meddelandetråden. Om inget svar registrerats i tid kan ärendet tyvärr avgöras till köparens fördel automatiskt. Det låter som att vårt meddelande kanske inte nådde fram, vilket kan vara värt att kontrollera, inklusive skräpposten.

Eftersom du har spårning som visar att varan levererats vill vi gärna titta på ditt ärende igen. Hör av dig till vår kundservice med ditt objektnummer och ärendenummer, så tittar vi på det. Du når oss via https://www.tradera.com/contact.

Allt gott!

Med vänliga hälsningar,
Patricia på Tradera

Antwoord van Tradera

30 jun 2026

Hello Tevreden,

We are very sorry to hear about your negative experience and the unpleasant communication you encountered. We understand your frustration when a checkout process or communication does not live up to your expectations regarding available payment options.

Tradera's checkout solution is designed to provide several payment methods, such as card payments, Apple Pay, Google Pay, and Trustly, depending on your location. However, the availability of specific payment methods is managed by our third-party payment providers, who independently determine which options to offer to buyers at any given time. We always want our members to feel heard and treated with a good and polite tone, and we highly appreciate your honest feedback. Please feel free to contact our customer support team directly if you would like us to look closer into your specific case.

Wish you a good day!

Kind regards,
Elin at Tradera

Antwoord van Tradera

15 jun 2026

Hello Willem,

Thank you for your kind review! 😊 It makes us so happy to hear that you found our service helpful, reliable, and easy to reach.

We always strive to make buying and selling secondhand simple and trustworthy, so reviews like yours mean a lot to us. Every deal made on Tradera also gives preloved items a new life, which is a small but meaningful step for a more circular and sustainable world. ♻️🌍

Thank you again for being part of the Tradera community. We wish you a wonderful day! ☀️

Kind regards,
Patricia at Tradera

Antwoord van Tradera

14 jun 2026

Hello Klant,

We're truly sorry to hear about this experience, and we completely understand how frustrating it is to feel left without answers after a payment.

For a situation like this, where a payment doesn't seem to have reached the seller and you're unable to make contact, the best step is to reach out to our customer service so the case can be properly investigated. They can look into the transaction details and help find a resolution. You can get in touch with them here: https://www.tradera.com/contact

If your purchase was covered by buyer protection, you may be eligible to make a claim, and our team can guide you through what applies to your specific order.

We hope this gets sorted out for you soon.

Kind regards,
Patricia at Tradera

Antwoord van Tradera

4 jun 2026

Hello Henk,

Thank you for your kind review! 💚 It makes us so happy to hear that you find Tradera easy to use and that you've had consistently good experiences with us.

There's something special about giving pre-loved items a new home, and we're delighted you've enjoyed both buying and selling on the platform. ♻️ It truly means a lot that you're so satisfied with the site.

We wish you a wonderful day! 😊

Kind regards,
Patricia at Tradera

Antwoord van Tradera

20 mei 2026

Hello Aniek,

We are very sorry to hear about your experience and that you haven't received the link to open the locker for your parcel. We completely understand how frustrating it is to lose both money and time, and we genuinely want your shopping experience from the Netherlands to be smooth and secure. 💛

When an item is lost or the delivery fails, it is important that the issue is investigated by the shipping provider. However, if you purchased Buyer Protection (köparskydd) when paying for your item, you are covered in cases where the item does not arrive, and we can help you with a refund.

Please reach out to our customer service team directly through our chat or contact form with your item number, so we can look into your specific case and see how we can best assist you. ✉️

Kind regards,
Elin at Tradera

Antwoord van Tradera

29 apr 2026

Hello,

Thank you for sharing your honest feedback with us. We are sorry to hear that you have experienced difficulties with our payment options and reaching our support team.

When buying an item on Tradera, several payment methods should be available through our checkout. If these options are not appearing correctly, we would appreciate it if you could contact our customer service so we can investigate your specific case.

You can find our contact details and opening hours via the following link: https://www.tradera.com/support/se/.

Wish you a good day! 💛
Kind regards, Elin at Tradera

Antwoord van Tradera

27 apr 2026

Hey Wim,

Thank you for your honest feedback. We're sorry to hear that you're experiencing issues with the registration form, we completely understand how frustrating it must be when something as basic as signing up doesn't work as it should.

We take this kind of feedback seriously, and we'd love to help you get registered. Please reach out to our customer service at https://www.tradera.com/support/se/ and we'll do our best to assist you as quickly as possible. 💛

We hope to hear from you soon!

Kind regards,
Patricia at Tradera

Antwoord van Tradera

23 apr 2026

Hello Natalija,

Thank you so much for your kind review! It truly makes us happy to hear that you had a smooth registration and a positive experience with our customer service. 😊

We do our very best to make second hand shopping simple, safe and enjoyable for everyone. Reviews like yours remind us why we love what we do, and they mean a lot to the whole team. 💚

Thank you for choosing Tradera and for being part of our circular community. ♻️🌍

Kind regards,
Patricia at Tradera

Antwoord van Tradera

21 apr 2026

Hello RowinG,

Thank you for your feedback. We are very sorry to hear that you are experiencing issues with the zip code field while trying to register.

This usually happens because the system is set to a specific region during the registration process. We recommend double-checking that the correct country is selected in the dropdown menu before entering your zip code, as the format is validated against the selected country. If the problem persists, please feel free to contact our customer service and we will assist you manually.

Wishing you a wonderful day!

Kind regards, Elin at Tradera

Antwoord van Tradera

10 apr 2026

Hello,

We are sorry to hear about the difficulties you experienced regarding your invoice payment and the additional costs that followed. We strive to make the payment process as smooth as possible for all our users, regardless of where they are located.

Currently, we offer several payment methods, but we understand that the lack of options like PayPal can be frustrating. We will take your feedback forward to help us improve our services and offer more flexibility in the future. 💛

Should you encounter similar issues in the future, we recommend contacting our customer service immediately. This allows us to look into the matter and find a solution before any extra fees are added.

Kind regards,
Patricia at Tradera

Antwoord van Tradera

16 jan 2026

Hejsan M,

Tack för ditt omdöme.

Vi är ledsna över att höra att du har haft en så pass negativ upplevelse av Tradera. Det är tydligt att flera delar av tjänsten inte fungerat som du föreställt dig, från budgivning och betalning till de språk vi erbjuder kundservice på och leverans.

Tradera bygger på bindande bud och köp, vilket är en viktig del av hur vår marknadsplats fungerar ,men vi har förståelse för att detta kan upplevas som begränsande om man är van vid andra plattformar.

Att kontakten mellan köpare och säljare, liksom inloggning och betalning, känns krånglig är naturligtvis inte den upplevelse vi vill ge. Din feedback är värdefull och hjälper oss att se var vi behöver bli tydligare, särskilt för medlemmar utanför Sverige.

Ha en trevlig dag!
Med vänliga hälsningar,
Alex