I love the Marine Miracle products and have been using them for quite a long time now. I just have to wait until they are on special offer to be able to afford them! I have also recently purchased the... Toon meer
Bedrijf heeft geantwoord
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Det är absolut min favorit ansiktskräm. Mycket mjuk, utslätande,tränger in i huden utan att kladda! Luktar fräscht inte starkt på nått sätt. (fortfarande synd att jag som bor i Sverige har svårt att... Toon meer
Bedrijf heeft geantwoord
Customer service is great since I never got a email stating when I was getting my order & I called & they were right on top of it.
Bedrijf heeft geantwoord
Transformulas Marine Miracle Cream has been part of my daily facial routine since gifted to me for my birthday two months ago. My normally dry skin feels hydrated for the entire day by the creamy lig... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Founded in 2003, Founded by Rosi Chapman, born from a personal fear of needles, we built a skincare brand on the belief that beauty shouldn’t require bravery or a syringe. We deliver cosmeceutical results through biotech-powered, marine active formulas — no needles, no downtime, no drama. We are the proof that skincare can be powerful, intelligent, and unapologetically luxurious.
Contactgegevens
Verenigd Koninkrijk
- 01619478888
- customercare@transformulas.com
- transformulas.com
4,6
Uitstekend
453 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 75% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
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Customer service is great since I never…
Customer service is great since I never got a email stating when I was getting my order & I called & they were right on top of it.
16 juni 2026
Antwoord van Transformulas
Thank you so much for your wonderful review! We always strive to provide the very best service to all of our valued customers because we believe you deserve nothing less. We're so pleased to hear that your experience reflected this, and I'll be sure to pass your lovely feedback on to our customer service team. We hope you absolutely love your order! 😊
Antwoord van Transformulas
Thanks so much for your wonderful review, Anne! We’re delighted to hear that you’re loving the Marine Miracle Signature Collection. With its powerful blend of potent ingredients, the collection delivers impressive results while remaining beautifully lightweight and comfortable on the skin.
Not received the product from tthe…
Not received the product from tthe postoffice in norway
7 mei 2026
Antwoord van Transformulas
Hi Lisa, I am very sorry to hear that your order has not yet arrived.
I can see that you have already been in touch with our Customer Care team and are currently corresponding with them regarding this matter. Please be assured that they are actively investigating the issue with our warehouse and are treating it as a priority.
We will do everything we can to resolve this for you as quickly as possible and will provide an update as soon as we have more information. As I hope you can appreciate, on rare occasions issues can arise within the courier network that are unfortunately outside of our control. While this is not the level of service we strive for, these situations are uncommon and the vast majority of orders arrive the next working day without any issue.
We sincerely apologise for the inconvenience caused and hope that, in light of our efforts to resolve this matter as quickly as possible, you may consider revisiting your 1-star review.
Love the marine miracle products
I love the Marine Miracle products and have been using them for quite a long time now. I just have to wait until they are on special offer to be able to afford them! I have also recently purchased the Wrinkleblock and Eyelifting products but haven’t actually tried using them yet so can’t really comment at the moment.
1 juni 2026
Antwoord van Transformulas
Thank you so much, Marian, for your lovely review!
To ensure you're among the first to hear about our exclusive offers, promotions and new product launches, we would recommend signing up to our newsletter if you haven't already.
If you have any holidays planned, do keep an eye out for Transformulas onboard your flight, where a selection of our products are available to purchase at duty-free prices.
As for FaceFixers WrinkleBlock and Eyelifting in a Tube, these are two of our most-loved products and firm favourites among the Transformulas community. We are confident that once you've experienced them for yourself, they will become essential staples in your skincare routine!
We hope you continue to enjoy your Transformulas journey and look forward to welcoming you back soon.
Excellent customer service and a great product
Excellent customer service and a fantastic product that really works I wouldn’t use any other product.
30 mei 2026
Antwoord van Transformulas
Thank you so much for your fabulous review, David!
We are incredibly proud of our products, and we're delighted to hear that you find them truly irreplaceable. There is no greater compliment than knowing that Transformulas has become such an important part of your daily skincare routine.
Thank you for your continued loyalty and support. We look forward to being part of your skincare journey for many years to come.
I absolutely love the marine miracle…
I absolutely love the marine miracle face and eye crème. I have used it for years and it’s kept my skin in great condition. I’m 52 where did time go and have used this crème for years.
15 mei 2026
Review zonder uitnodiging
Antwoord van Transformulas
Thank you so much for your lovely review, Jason. We’re delighted to hear that the Marine Miracle Collection has become a staple in your daily skincare routine! It really does work wonders in helping to rejuvenate and hydrate the skin while aiding collagen production, leaving skin looking youthful, radiant and glowing!
One of the best
One of the best skin products on the market. It should be in all high end luxury stores!!!! Service is always impeccable
6 mei 2026
Antwoord van Transformulas
Thank you so much for your incredibly kind words - we are absolutely thrilled to hear how much you and your skin love our products and that you’ve had such a positive experience with our service too!
Det är absolut min favorit ansiktskräm
Det är absolut min favorit ansiktskräm. Mycket mjuk, utslätande,tränger in i huden utan att kladda! Luktar fräscht inte starkt på nått sätt. (fortfarande synd att jag som bor i Sverige har svårt att få tag på den här! Det blir dyrt med administrations avgift o tullavgifter. Och jag kan tycka att krämen är dyr nu. Kostade ca600kr när jag började köpa den för 15år sedan.)
9 april 2026
Antwoord van Transformulas
Tack så mycket för din fantastiska recension! Vi är så glada att höra att du älskar krämen och uppskattar verkligen ditt fortsatta stöd som en långvarig medlem av Transformulas-familjen.
Tyvärr är tullavgifter utanför vår kontroll och kan inte undvikas. Men om du ska resa inom kort, håll utkik - vi har varor på utvalda flyg till tullfria priser!
Ordering was easy and I received my…
Ordering was easy and I received my products promptly.
19 maart 2026
Antwoord van Transformulas
Thank you so much for your 5-star review - we really appreciate it!
We’re delighted to hear that the ordering process was smooth, and we hope you absolutely love your order.
Product is fine ..marking for Mother’s…
Product is fine ..marking for Mother’s Day for a western country not so .. maybe change the marketing to suit the culture of the country..not interested in dei rubbish , just like they wouldn’t be either if obviously western people were in an advertising campaign in their country. It works both ways remember.
6 maart 2026
Antwoord van Transformulas
Hi Paul, we're pleased to hear that you're happy with the product itself but saddened that a 1 star review has been left on the basis of our choice of models in a marketing campaign. Our newsletter imagery was chosen to celebrate a mother and daughter relationship of strength from two of our loyal customers for Mother's Day.
The Transformulas Marine Miracle
The Transformulas Marine Miracle Eyezone feels light under the eye. The cream is so light and has a pleasant scent. I could actually feel the cream tightening under the eye. I have only been using this product for a short time but I can feel the cream working. Wish that there was more in the jar.
22 januari 2026
Antwoord van Transformulas
Thank you so much for your wonderful review! We’re delighted to hear that the crème has been working so well for your under-eye area. Formulated with a powerful blend of ingredients - including Aldavine® 5X, Rigin, Hesperidin Methyl Chalcone, Blue Lotus, Trealix, and Chamomilla Recutita - it’s designed to rejuvenate and strengthen the delicate skin around the eyes.
Many people notice a difference in a short amount of time, and with continued use as part of your daily routine, the benefits become even more noticeable. These can include reduced under eye bags, deep hydration, a softer appearance of fine lines and wrinkles, and support for collagen production.
We truly hope you continue to enjoy the incredible results and benefits of Marine Miracle EyeZone!
Best face & eye cream ever!
I have been using this brand since 2012. I normally buy both face and eye cream on Jet2 but they’ve stopped selling Marine Miracle Eye Cream on board. I thought it was discontinued… but no! So I’ll keep those black circles away again.
And their customer service is very good. 10/10
23 februari 2026
Antwoord van Transformulas
Hi Linda - thank you so much for your lovely review! We’re working with Jet2 to bring the Marine Miracle EyeZone back on flights, but unfortunately, limited space is presenting a bit of a challenge. In the meantime, we’re so happy to hear you’ve ordered the cream directly from our website! If you haven’t already, please consider subscribing to our newsletter – we’d love for you to be the first to hear about any upcoming discounts or promotions. Thank you for your continued support and we hope you're loving your EyeZone!
Fantastic customer service and speedy…
Fantastic customer service and speedy response
19 februari 2026
Antwoord van Transformulas
Thank you for your wonderful review. We are devoted to delivering an exceptional experience to each of our valued customers, and I am truly delighted to know that this was reflected for you. I will share your kind words with our customer service team.
We hope you are thoroughly enjoying your Voluptuous Lip Volume and hope you have a lovely rest of your day!
I would agree with the others
I would agree with the others. Both the wrinkleblock and the marine crème are amazing. I initially bought these on the flight a couple of years ago and then bought them twice more because I was impressed with the results. I also like the fact that it is a UK based brand.
30 januari 2026
Review zonder uitnodiging
Antwoord van Transformulas
Thank you for your wonderful review, Diana. We’re delighted to hear you’re enjoying our iconic Wrinkleblock and Marine Miracle Creme. Each formula is thoughtfully crafted with powerful, skin-loving ingredients - Wrinkleblock enriched with SYN®-AKE, Sodium Hyaluronate, and Vitamin E, and Marine Miracle Creme infused with Centella Asiatica, Giant Sea Kelp, Algae, and more to deliver truly exceptional results. Thank you for being a part of the Transformulas family, and hope you - and your skin - continue to adore our fabulous products!
Great service
22 januari 2026
Antwoord van Transformulas
Thank you for your wonderful review! We are dedicated to providing the highest level of service, and we’re thrilled to know we’ve met the expectations you truly deserve. We hope you and your lips enjoy all the benefits of Voluptuous Lip Volume, and we’re so grateful to have you as part of the Transformulas family!
Customer service is exceptional
Customer service is exceptional. Delivery was super fast. No complaints
9 januari 2026
Antwoord van Transformulas
Thank you so much for the fantastic review, Shonah! We are so pleased you received your order quickly, and I will pass your kind words to our customer service team. We hope you enjoy your order!
Antwoord van Transformulas
Thank you for the fabulous review! We are so happy to hear your order arrived quickly and safely - we really hope you enjoy your order!
Antwoord van Transformulas
Thank you so much for the great review! We are so pleased you are happy with your EyeZone and hope your skin loves the many benefits!
Bought this product on a whim on an easyJet flight…
Bought this on a whim on an easyJet flight. Totally smitten, skin looks more even, feels and looks great and I'm almost 64. Very expensive not on duty free but I will buy again. Fantastic product.
5 december 2025
Review zonder uitnodiging
Antwoord van Transformulas
Thank you so much for your wonderful review, Susan! We truly appreciate your feedback and are delighted to hear that both you and your skin are loving your purchase. It’s always a bonus to pick up one of our products onboard a flight while holidaying - especially at those fabulous duty-free prices! Be sure to subscribe to our newsletter so you’re the first to hear about any upcoming offers and discounts!
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