I bought a travel eSIM from Lebara after reading the Trustpilot reviews and seeing that they offer 24/7 access to real customer support. Unlike Airalo, whose “24/7 support” is just an AI bot tha... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I have been using Lebara for a while now and generally please with their service. Some dropout in areas, but great for the price. Had a roaming and eSim question and Vivek Biswas was very helpful.
This is about the chat only, not about the service because I've not yet used it. The chat support was excellent. I had several questions, the answers to which were not at all apparent on the websit... Toon meer
Bedrijf heeft geantwoord
I’ve been using Lebara SIM for over a year. It offers good network coverage, affordable plans, and excellent international calling. Data speeds are decent for daily use, though slightly slower during... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Lebara is the fastest growing mobile network in Europe, ideal for value seeking customers. Lebara is now offering the new, smarter way to connect while travelling – Global Travel eSIM. Lebara Travel eSIM is easy to set up, reliably works on arrival and at an affordable price with the same excellent customer service that Lebara is known for.
Contactgegevens
Verenigd Koninkrijk
- travel.lebara.com
4,6
Uitstekend
68 reviews
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Antwoord van Lebara Travel eSIM
Hello Omosigho,
Thank you for your feedback. At LEBARA Travel e-SIM , we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
Great service and excellent customer…
Great service and excellent customer support
26 februari 2026
Review zonder uitnodiging
Antwoord van Lebara Travel eSIM
Hello ,
Thank you for your feedback. At LEBARA Travel e-SIM , we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
Made a mistake and Lebara sorted it no problem
I bought my eSIM too soon and realised it’ll expire before I needed it to, contacted Using chat and SHUBHAM SURYAWANSHI sorted it for me arranging a refund, I’ll defo buy again in a few days time making sure it covers my whole
Trip.
24 februari 2026
Review zonder uitnodiging
Antwoord van Lebara Travel eSIM
Hello Claire,
Thank you for your feedback. At LEBARA Travel e-SIM , we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
Great Serice, Teal people.
I had made a stupid mistake while installing my eSIM. It was dealt with very quickly and professionally by a real person at the end of the line when I phoned. Excellent service.
20 februari 2026
Review zonder uitnodiging
Antwoord van Lebara Travel eSIM
Hello Mr. Rutherford,
Thank you for your feedback. At LEBARA Travel e-SIM , we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
Great service thank you Sanika
Sanika was on chat to give me a good support so we can get a new plan on our e sim. We use Lebara in the UK and now in Hong Kong the whole e-sim experience has been so easy. All very good and thank you Sanika
16 februari 2026
Review zonder uitnodiging
Antwoord van Lebara Travel eSIM
Hello ,
Thank you for your feedback. At LEBARA Travel e-SIM , we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
Siddh Pawar
Siddh Pawar - Understood my problem and resolved it quickly. Thanks for the excellent support
9 februari 2026
Review zonder uitnodiging
Antwoord van Lebara Travel eSIM
Hello,
Thank you for your feedback. At LEBARA Travel e-SIM , we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
Talha was extremely helpful
Talha was extremely helpful. He gave me the best, clear, and prompt answers to all my questions about travel e-SIM plans for India.
31 december 2025
Review zonder uitnodiging
Antwoord van Lebara Travel eSIM
Hello Vijay,
Thank you for your feedback. At LEBARA Travel e-SIM , we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
Great sim to travel with & had good…
Great sim to travel with & had good customer service experience.
15 augustus 2025
Review zonder uitnodiging
Antwoord van Lebara Travel eSIM
Hello Tasman,
Thank you for your feedback. At LEBARA Travel e-SIM , we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
Great Experience
I’ve been using Lebara SIM for over a year. It offers good network coverage, affordable plans, and excellent international calling. Data speeds are decent for daily use, though slightly slower during peak times. No long-term contracts and easy renewals are a big plus. Overall, reliable and great value for money.
8 februari 2025
Review zonder uitnodiging
Antwoord van Lebara Travel eSIM
Hello Anzar,
Thank you for your feedback. At LEBARA Travel e-SIM , we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
Help with activating our ESIM’s
We had difficulty activating our ESIM’s and we were getting frustrated! However we cannot praise Jean Paul enough for responding with offers of support. The issues have been resolved satisfactorily. Thank you.
3 februari 2026
Review zonder uitnodiging
Antwoord van Lebara Travel eSIM
Hello Tracy,
Thank you for your feedback. At LEBARA Travel e-SIM , we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
Amazing experience with the network
Amazing experience with the network
1 februari 2026
Review zonder uitnodiging
Antwoord van Lebara Travel eSIM
Hello Arnav,
Thank you for your feedback. At LEBARA Travel e-SIM , we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
Excellent use of Travel E SIM
Excellent use of Travel E SIM. Thanks Libara for this wonderful feature, well done! Looking forward to make a use of it.
30 januari 2026
Review zonder uitnodiging
Antwoord van Lebara Travel eSIM
Hello Amol,
Thank you for your feedback. At LEBARA Travel e-SIM , we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
Good clear advice
28 januari 2026
Review zonder uitnodiging
Antwoord van Lebara Travel eSIM
Hello,
Thank you for your feedback. At LEBARA Travel e-SIM , we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
Still no roaming possible
The agent was very helpful but I’m afraid the advice he gave is not working. I still can’t get use of the travel eSIM. It is very disappointing. I know it is not his fault.
27 januari 2026
Review zonder uitnodiging
Antwoord van Lebara Travel eSIM
Hello ,
Thanks for taking the time to leave a review. It is very disappointing to hear you feel this way and we would love the chance to put things right. To help us, as you have not left your contact details when leaving the review, please send me your contact details to the email address below and one of my team members will contact you ASAP.
John-Paul Patten
Business Operations Director
TrustPilotEscalations@lebara.com
Great value and service
A little confusing as to how and when to activate but soon sorted
27 januari 2026
Review zonder uitnodiging
Antwoord van Lebara Travel eSIM
Hello Ann,
Thank you for your feedback. At LEBARA Travel e-SIM , we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
Pooja was very clear and efficient with…
Pooja was very clear and efficient with the query I had.
25 januari 2026
Review zonder uitnodiging
Antwoord van Lebara Travel eSIM
Hello Patel,
Thank you for your feedback. At LEBARA Travel e-SIM , we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
Pooja was very helpful and explained…
Pooja was very helpful and explained the eSIM packages available for my destination. All good!
23 januari 2026
Review zonder uitnodiging
Antwoord van Lebara Travel eSIM
Hello Stewart,
Thank you for your feedback. At LEBARA Travel e-SIM , we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
Smits did a brilliant job helping customers support me…
Smits did a brilliant job helping me with my problem
23 januari 2026
Review zonder uitnodiging
Antwoord van Lebara Travel eSIM
Hello Ralph,
Thank you for your feedback. At LEBARA Travel e-SIM , we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
Smita was great to deal with and very…
Smita was great to deal with and very helpful, good service 👍🏽
22 januari 2026
Review zonder uitnodiging
Antwoord van Lebara Travel eSIM
Hello Anil,
Thank you for your feedback. At LEBARA Travel e-SIM , we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
EXCELLENT SERVICE
My advisor at Lebara, Shubham Suryawanshi, was very professional and helpful at all times during our conversation. Job well done 👍
19 januari 2026
Review zonder uitnodiging
Antwoord van Lebara Travel eSIM
Hello Jamie,
Thank you for your feedback. At LEBARA Travel e-SIM , we aspire to be brilliant at customer service and I’m glad to hear that our team did a great job!
Best Regards,
John-Paul Patten
Business Operations Director
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