We are happy with our experience. The process to sell two renting weeks at Sierra Nevada was long but we are pretty sure it was connected to market issues. As long as they find the right customer ever... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
I’ve got to say both Lora and Paula are a pleasure to deal with. Both are very good at their respective jobs but also give that friendly and approachable feel that makes the whole process easier. Woul... Toon meer
Bedrijf heeft geantwoord
Everyone, particularly Lora and Paula were so pleasant to deal with. They were efficient, helpful and just lovely. They kept in touch and let me know how it was all going. The process of selling our... Toon meer
Bedrijf heeft geantwoord
My wife and I instructed Travel and Leisure to sell our 2 timeshare weeks in February 2024. A sale has only recently been concluded. From the outset we were fully aware that, for a variety of re... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Travel & Leisure Group is an independent UK-based timeshare resale broker (est. 1992) operating exclusively from the United Kingdom. We are an officially recognized authorized reseller for major vacation ownership brands, including Diamond Resorts and Club La Costa. IMPORTANT: We operate solely as an independent secondary-market UK brokerage based in Suffolk dealing with clients worldwide. We have NO affiliation, partnership, or corporate connection with Travel + Leisure Co. (NYSE: TNL), nor do we conduct physical resort sales presentations or developer credit checks (including WorldMark). With over 30 years of industry experience, our dedicated team provides transparent valuation, advertising, and conveyancing services directly to private individuals across Europe and internationally.
Contactgegevens
East Street 100, CO10 2TP, Sudbury, Verenigd Koninkrijk
- 01787881111
- mail@travelandleisure.co.uk
- travelandleisure.co.uk
4,1
Goed
53 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
nice :)
it was nice and i have to make it atleast 10 charcters so i'm writing this :)
6 februari 2025
Review zonder uitnodiging
Sale of Timeshare
Sale of timeshare was quick, easy and efficient. Money was paid directly into our bank account. Paperwork simple and they dealt with everything for us.
18 december 2024
Review zonder uitnodiging
Antwoord van Travel & Leisure Group
Thank you for your kind review, we are glad things went smoothly for you.
Positive experience in using the services of Travel and Leisure Group Ltd
We have sold our two weeks in Sahara Sunset after having been contacted by Martina Veya end of August 2024. Since then, all went well, very effectively and smoothly.
All our questions and concerns have been answered very professionally.
We are extremely satisfied with the service we have been provided.
15 november 2024
Review zonder uitnodiging
Antwoord van Travel & Leisure Group
We are glad we could assist with the sale of your timeshare and thank you for your kind review.
Holidayclub Playa Amadores
Nopeaa ja luotettavaa palvelua. Kaikki tarvittava tieto myynnissä olevasta kohteesta ja kaupankäynnin vaiheista oli erinomaista. Kiitos hienosta palvelusta ja neuvonnasta loma-osake kaupoissa. Suosittelen!
7 augustus 2024
Review zonder uitnodiging
I feel this company did not do its best
I did not like the way the company led me to believe my time share was worth 75 % more than the final offer, I do not think they advertised my property pack in its best condition, I felt as though I had paid too much to advertise my property (£750 to receive £1,200)
19 augustus 2024
Review zonder uitnodiging
Antwoord van Travel & Leisure Group
We are sorry to receive a 3 star review.
Unfortunately, timeshare is very difficult to value and although we have price guidelines, we cannot guarantee a specific amount. It would be unprofessional of us to do so as timeshare is not an investment.
Despite the interest and enquiries over the 10 months we advertised your points ownership (which included insertion into the Mail), I can see you accepted £1,300 for your points with a full refund of £649 advertising costs, receiving £1,949 in total.
You could, of course, have waited for a better offer, as we do not guarantee a specific time frame in which to sell. Nor can we force a potential purchaser to offer more than they are willing.
Please note that we are an intermediary and return all advertising costs to the seller, therefore the higher the selling the price the more we receive for our involvement, which is usually around 10% of the sales proceeds.
In closing, please rest assured we did our utmost to secure a sale at a reasonable amount. Thank you.
This company know how to resale time shares
They responded immediately to initial request for information. Their advice was helpful and they were always available to answer queries. I am not certain that it was necessary to pay additional advertising fee and I felt that I was pressed into paying this without time to consider. The fee was refunded as promised when the sale was completed but it was taken into account when the final net sales figure was calculated. Overall I was pleased with the device and would certainly recommend the company.
9 juli 2024
Review zonder uitnodiging
Antwoord van Travel & Leisure Group
Thank you for your review. Although optional, on occasion it is beneficial to take out additional advertising to present your timeshare in the best light to as large an audience as possible to find the right buyer. The responses to your original advertising campaign would have been considered when the consultant gave you this advice.
Timeshare isn’t easy to sell and we are pleased we were able to sell your ownership and bring matters to a satisfactory conclusion.
Timeshare Re-Sale
I had used Travel & Leisure Group in the past to rent out my timeshare weeks and had found them to be very helpful & professional. This year the time had come to sell it so I entrusted them with that task based on my past experience. They found a buyer and the price was acceptable so the formalities and legal issues were sorted out & I got the payment exactly as we had agreed. The whole process took 5 months from start to finish which, considering we were dealing with Diamond Resorts, was an acceptable time frame.
I'm impressed with my dealings with Travel & Leisure and would recommend them.
30 juni 2024
Review zonder uitnodiging
Antwoord van Travel & Leisure Group
Thank you for your kind review. We are happy we were able to rent out your weeks and subsequently assist with their successful resale thereafter. We appreciate your custom.
The goal has been achieved
The goal has been achieved. The appartment has been sold and I had nothing to worry about.
6 mei 2024
Review zonder uitnodiging
Antwoord van Travel & Leisure Group
We are glad we were able to assist you in reselling your ownership. Thank you for using our service.
A better way to buy resale properties …
From start to finish Travel & Leisure kept us informed at every stage of the transfer. We have used them a couple of times now and will in the future.
21 juni 2024
Review zonder uitnodiging
Antwoord van Travel & Leisure Group
Thank you for your review, we very much appreciate your business and are happy you are satisfied with the service.
Travel & Leisure Group is a reliable company.
Great experience with this company with only positive points. Great service and very clear in all matters.
No hidden or unexpected extra costs. We are very happy and satisfied with the handling of our purchase.
14 juni 2024
Review zonder uitnodiging
Antwoord van Travel & Leisure Group
Thank you for your review. We are glad we were able to assist in you with your purchase and that you are satisfied.
Excellent experience
We have had an excellent experience using Travel & Leisure to purchase a timeshare resale in Madeira. Heather in sales was very patient with us while exploring the possibilities and waiting for the right property and dates to become available that suited us. She kept us informed promptly at all times. Harriette in the legal team has also been extremely informative and helpful at all stages of the process. The whole purchase has gone through within a month and we are very happy with Travel & Leisure and wouldn't hesitate to use them again in the future.
19 april 2024
Review zonder uitnodiging
Antwoord van Travel & Leisure Group
Thank you for your kind review. We are happy we were able to match your requirements and that everything went smoothly and to your satisfaction.
Transfer of ownership
They were helpful and the transfer of ownership all went smoothly.
1 januari 2024
Review zonder uitnodiging
Antwoord van Travel & Leisure Group
Thank you for your comments, we are glad everything is to your satisfaction.
Don't waste your time with this…
Don't waste your time with this company. Only contact is when they want more money.
Absolute Joke.
22 februari 2024
Review zonder uitnodiging
Antwoord van Travel & Leisure Group
Dear Mr Murphy
We are sorry you felt it necessary to leave a one star review. We would like to understand where we went wrong and have the opportunity to put things right. We would ask that you please contact Mr Frederic Almeida at operations@travelandleisure.co.uk. Thank you.
Positive and professional experience
Positive experience from start to finish. From initial consultation to the legal completion, all done with great customer focus. Heather and Paula excellent to deal with.
16 december 2023
Review zonder uitnodiging
Antwoord van Travel & Leisure Group
Thank you very much for your review. We were happy to assist with your purchase and appreciate your kind comments.
After a slow start I have sold my…
After a slow start I have sold my timeshare in Madeira through Travel and Leisure. i would like to mention a member of their team, Gary Rantell, Gary was very helpful, totally professional and after the legal stuff was signed and returned I received payment in full and quickly, I can totally recommend T&L if your thinking about Selling your holiday Timeshare,
PS ask for Gary !
15 december 2023
Review zonder uitnodiging
Antwoord van Travel & Leisure Group
Thank you very much for your review, Gary was happy to help you and we are glad we were able to assist in the sale of your timeshare.
Nice people to deal with
First, they made the sale. Second, their manner and communications were very professional and effective. Third, nice people to deal with.
6 december 2023
Review zonder uitnodiging
Antwoord van Travel & Leisure Group
Thank you for your kind review, we were happy to assist you.
Travel & Leisure - thoroughly recommend
We purchased from TLG around 8 years ago, so had no hesitation on buying from them again. From the first call with Gary Rantell to the final legal formalities with Paula Cox it took just 11 working days to complete and we’ve just received the certificate today. Absolutely wonderful service we can’t recommend them highly enough.
9 augustus 2023
Review zonder uitnodiging
Antwoord van Travel & Leisure Group
Thank you for your review. It is wonderful to see our clients returning to purchase.
Great support during Anfi resale
4 augustus 2023
Review zonder uitnodiging
Antwoord van Travel & Leisure Group
Thank you for your 5 star review. We value your custom and are glad we were able to be of service.
This company ripped me off
This company ripped me off. They took my money to GIVE AWAY my Diamond points and did nothing.
Steer clear at all costs
Your response unbelievable! All lies
3 januari 2023
Review zonder uitnodiging
Antwoord van Travel & Leisure Group
Dear Mr Deacon,
You originally registered, free of charge back 2018 to let your unused points but failed to book any weeks. When you decided to advertise to sell in 2022 (which was and still is subject to our price guarantee), we advised against listing your points free of charge as there are costs attributed to the resale that neither us or you have any control over. These include resort the transfer fee, escrow and legal costs. Offering your timeshare at zero monies gives a false illusion to potential purchasers, especially when these costs are the added after seeing a 'free of charge' advert.
In addition you ignored requests to personalise your advert to make it more appealing and we had to remind you that the resale process takes time that we cannot force a new owner to take your membership.
All in all, a very unfair and inaccurate review and we most certainly did not 'rip you off'... In fact, please see the review left on 24 May 2023 from a purchaser of DRI points.
Absolute joke of a company
Absolute joke of a company - do not pay an upfront fee at all it will never sell. Complete scam from start to finish.
6 juli 2023
Review zonder uitnodiging
Antwoord van Travel & Leisure Group
This is very unfortunate and as we are unsure what lead to these comments, it is difficult to respond. I can assure you we are not a 'scam' (otherwise we would have no positive reviews from both buyers and sellers) and we do not charge upfront fees. Registration is free of charge, but we also offer various optional advertising packages, which are fully refunded upon sale through us or another regulated reseller. We would ask you to contact us on 01787 881111 or our members helpline 01787 883333 so we can understand what caused this negative review and help resolve the issue. Thank you.
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.