I had fantastic service from Vikram, the manager at Sylvia Park, Auckland. My currency was delivered on time but when I got caught up and missed my pickup time, Vikram called to let me know the curr... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I loved the NZ Post lady's manner and thoroughness. For the choices of ID we struck a problem. On my email list of suitable ID was included Gold Card, (with asterisk), but it was not included on the... Toon meer
Bedrijf heeft geantwoord
Purchase international currency online, trustworthy, reliable, simple, secure, select collection shop and date required. Make pick up simple, follow the instructions on your confirmation email... Toon meer
Bedrijf heeft geantwoord
This service is very good. It's easy to order online and the gentleman who mans the counter in Hamilton is pleasant and efficient. I have given 4 stars instead of 5 simply because it's inconvenient to... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Trusted for over 40 years by millions of savvy travellers. Exchange foreign currency online or in-store, get the award-winning Travelex Money Card, and much more.
Leading the World in Foreign Exchange
Geschreven door het bedrijf
- Trusted by millions every year!
- Whether you’re a last-minute shopper at the airport or a planner searching for the best deal online, we provide the best service, most convenient access, and award-winning solutions for foreign currency in any way you prefer.
Contactgegevens
Level 14, 19 Victoria Street, Auckland, 1010, Auckland, Nieuw-Zeeland
- 0800666391
- retailcscaust.nz@travelex.com
- travelex.co.nz
4,5
Uitstekend
4K reviews
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Good easy process although some…
Good easy process although some ambiguity over collection point payment - could be improved on what they say will happen - but in the end sorted fine
6 september 2026
Antwoord van Travelex NZ
Hi there, thanks a million for the glowing 5-star review! It’s fantastic to know we could make buying travel money as smooth as a first-class flight. Safe travels wherever your next adventure takes you! Kind regards, Online Support Team.
Exceptional Customer Service
Lovely lady at NorthWest mall. I've been served by her a couple of times now. She is thorough, meticulous, very knowledgeable about the products and provides lovely customer service.
23 april 2026
Antwoord van Travelex NZ
Wow, a 5-star review? That’s got us feeling like we’ve just landed in paradise. Thanks for letting us be a part of your travel plans, it’s always a joy to help you jet-set with ease. Bon voyage and see you next time. Kind regards, Online Support Team.
Quick service online ordering of cash
Quick service online ordering of cash, friendly staff
4 september 2026
Antwoord van Travelex NZ
Hello and thanks a ton. Your feedback has left us on cloud nine. It’s our goal to ensure you’re ready to go the distance with hassle-free travel money. Happy travels and come back soon. Kind regards, Online Support Team.
Sylvia Park
Sylvia Park: Clear explanations, helpful staff member, great experience
9 september 2026
Review zonder uitnodiging
Antwoord van Travelex NZ
Thank you, that’s so great to hear. We’re glad we could take care of your travel money needs without any turbulence, it’s what we’re always aiming for. Have a great trip and we look forward to helping you again soon. Kind regards, Online Support Team.
I was kept informed
I was kept informed. So great communication. Pleasant experience when I was collecting money. Friendly staff.
3 september 2026
Antwoord van Travelex NZ
Hey there. A huge thank-you for the 5-star rating. We love being your go-to for travel money, it’s like being your trusty travel companion, minus the jet lag. Wishing you safe travels and endless adventures. Bon voyage, from Online Support Team!
Great service from Jono in Nelson…
Great service from Jono in Nelson yesterday.
8 september 2026
Review zonder uitnodiging
Antwoord van Travelex NZ
Thank you for the fantastic 5-star review. It’s wonderful to know we’ve made your travel money as easy as packing your carry-on. Here’s to more seamless adventures and thrilling destinations ahead. Enjoy the trip! Kind regards, Online Support Team.
The card is great ,easy to set up .I…
The card is great ,easy to set up .I have used it everywhere in qld .I keep track of my funds and can top up easy
2 september 2026
Antwoord van Travelex NZ
Wow, a 5-star review? That’s got us feeling like we’ve just landed in paradise. Thanks for letting us be a part of your travel plans, it’s always a joy to help you jet-set with ease. Bon voyage and see you next time. Kind regards, Online Support Team.
Fantastic service
Fantastic service. Even made sure some small bills were included which makes things easier on arrival.
2 september 2026
Antwoord van Travelex NZ
Hi there, thanks a million for the glowing 5-star review! It’s fantastic to know we could make buying travel money as smooth as a first-class flight. Safe travels wherever your next adventure takes you! Kind regards, Online Support Team.
TravelEx Hamilton made the effect to…
TravelEx Hamilton made the effect to contact me to arrange another pickup day due to staff sickness and office would not be open. Otherwise I would have turned up to a note on the door "closed due to sickness".
1 september 2026
Antwoord van Travelex NZ
Hi there, thanks a million for the glowing 5-star review! It’s fantastic to know we could make buying travel money as smooth as a first-class flight. Safe travels wherever your next adventure takes you! Kind regards, Online Support Team.
Antwoord van Travelex NZ
Hi, thank you so much for your feedback! We’re so pleased to know you had a positive experience with us. If there’s anything we can do to make your next visit a 5-star one, please let us know. Wishing you smooth travels ahead. Kind regards, Online Support Team.
Easy to transfer money
Easy to transfer money. Picked up some cash at Christchurch Airport, the lady was great
1 september 2026
Antwoord van Travelex NZ
Wow, a 5-star review? That’s got us feeling like we’ve just landed in paradise. Thanks for letting us be a part of your travel plans, it’s always a joy to help you jet-set with ease. Bon voyage and see you next time. Kind regards, Online Support Team.
ID lists need updating for paperwork in the store
Process was easy online and processed within recommended time . But when I went in to collect money today at the Masterton Store. Going by the confirmation email I had used my Drivers Licence online and list in confirmation email stated extra ID required , so presented Gold Card as showing as one of the options on online confirmation email . But was also asked for additional ID -ie Passport or Bank statement or Birth / Marriage certificate to check off on their checklist in store . Either online details need to be updated or made clearer for the paper documentation in the Paper plus stores to say exactly the same . Revisiting store tomorrow now to take extra ID that they are happy with.
6 september 2026
Antwoord van Travelex NZ
Thanks for taking the time to share your experience. We’re sorry it wasn’t quite what you expected. We always strive to make things as smooth as possible, so we’ll take this feedback on board. Safe travels! Kind regards, Online Support Team.
Purchasing online made easy.
31 augustus 2026
Antwoord van Travelex NZ
Hi there, thanks a million for the glowing 5-star review! It’s fantastic to know we could make buying travel money as smooth as a first-class flight. Safe travels wherever your next adventure takes you! Kind regards, Online Support Team.
Not impressed at all with my recent…
Not impressed at all with my recent Travelex experience. I ordered US cash online for collection at Waikanae and emailed beforehand asking for small denominations for tips and small purchases. I was told the cash arrived pre-packed and they couldn't do it but suggested that I can change it at the branch.
When I collected it, most of the bundle was in $100 notes and the branch said they couldn’t change it. Staff were extremely unhelpful despite me explaining why I needed smaller bills. A frustrating and disappointing experience. I wouldn’t bother ordering cash this way again. So save your money!
31 augustus 2026
Antwoord van Travelex NZ
Hi, thank you for taking the time to provide your feedback, it is appreciated. Unfortunately, we cannot specify denominations for order. If you are collecting the order from a Travelex bureau, you can email: tmoa@travelex.com before collection to make a request for specified denominations. However, please be aware this is within the stores discretion and may not be possible depending on stock availability. We look forward to welcoming you back to www.travelex.com.au/. Kind regards, Online Support Team.
Antwoord van Travelex NZ
Hi there, thanks a million for the glowing 5-star review! It’s fantastic to know we could make buying travel money as smooth as a first-class flight. Safe travels wherever your next adventure takes you! Kind regards, Online Support Team.
Good rates and easy to manage
31 augustus 2026
Antwoord van Travelex NZ
Hey there. A huge thank-you for the 5-star rating. We love being your go-to for travel money, it’s like being your trusty travel companion, minus the jet lag. Wishing you safe travels and endless adventures. Bon voyage, from Online Support Team!
I never had any problems with getting…
I never had any problems with getting my card and they helped me with everything I asked for, thanks
28 augustus 2026
Antwoord van Travelex NZ
Hey there. A huge thank-you for the 5-star rating. We love being your go-to for travel money, it’s like being your trusty travel companion, minus the jet lag. Wishing you safe travels and endless adventures. Bon voyage, from Online Support Team!
Easy on line process -collected at…
Easy on line process -collected at Airport on our departure
So simple staff were good at Airport counter
Would definitely use them again
31 augustus 2026
Antwoord van Travelex NZ
Hey there. A huge thank-you for the 5-star rating. We love being your go-to for travel money, it’s like being your trusty travel companion, minus the jet lag. Wishing you safe travels and endless adventures. Bon voyage, from Online Support Team!
Easy to order the money & the pick up…
Easy to order the money & the pick up post shop in Timaru staff very helpful.
25 augustus 2026
Antwoord van Travelex NZ
Hi, thank you so much for your feedback! We’re so pleased to know you had a positive experience with us. If there’s anything we can do to make your next visit a 5-star one, please let us know. Wishing you smooth travels ahead. Kind regards, Online Support Team.
The whole experience was easy to…
The whole experience was easy to understand and being elderly I was able to understand the instructions… Really impressed I did not have to travel too far to pick up my money. Paper Plus in Kerikeri were very professional. I would definitely use Travelex again.
27 augustus 2026
Antwoord van Travelex NZ
Hey there. A huge thank-you for the 5-star rating. We love being your go-to for travel money, it’s like being your trusty travel companion, minus the jet lag. Wishing you safe travels and endless adventures. Bon voyage, from Online Support Team!
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