A few weeks ago I purchased a Granite Gear 53L wheeled duffle bag with backpack straps from Travellers Home. After ordering, it took a few weeks to arrive. It looked great & seemed okay, until I used... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Having purchased from Travellers Home before it was a real easy choice to do it again. Such a seamless task to order on-line and wait for delivery knowing that you will be kept informed, have ea... Toon meer
I was looking to replace my very expensive hard case luggage that was destroyed by baggage handlers. I came across this bag which has many of the features I liked from my old bag, such as the aluminiu... Toon meer
Great communication above all. All via email. Answered all my numerous queries. Provided links to various backpacks to assist in my purchase. Speedy dispatch of my backpack. Highly recommended. Cannot... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Isn’t it great to hear the word “Traveling”. A feeling of fun and entertainment strikes our senses. Certain things are necessary such as luggage bags while traveling. Travellers Home proudly offer a unique range of luggage bags that you can rely all your traveling plans on. The leading Australian brand specializes in personalized backpacks, school bags, travel backpack, travel bag, swiss bags online, swiss travel backpack, satchel, luggage or any travel accessories online. Travellers Home is a premium Sydney local travel products wholesaler and retailer, specialize in Travel Backpacks, Travel Bags, Luggage, Satchel, Briefcase and Travel Accessories. We have 5 well recognized brands and our products are still growing: SWISSWIN, SUISSEWIN, M SQUARE, GRANITE GEAR. Browse on our website and you will find your favourite high quality travel needs at a very low price. Travellers Home is SWISSWIN Australia’s parent company, the company expert in IT products. The company initiated in Europe with an aim to produce high-quality outdoor bags having qualities to resist water and abrasion. The innovative technology with advanced fashion elements that results in great traveling appliances. The vibrant colours we use for traveling accessories brings a new luxury experience to our customers. The stylish making of the travel bags makes your memories even more stylish and trendy that you can’t resist flaunting your travel bags and travel backpack. Travellers Home is known to be the leading luggage brands in Australia. The credit of this continued top position goes to the tradition of using the premium quality for the making of traveling products that not only gives an outstanding and stylish look to the products but gives you an unforgettable experience. We take care of every user’s requirements and style and give our products a look that cherishes the users and makes them buy instantly. Travellers Home wide range of travel bags is present for you with tough quality that protects your travel stuff from any circumstances whether for luggage items or business stuff. Our products are designed after in-depth research from the travellers’ point of view and hence provides our users with satisfactory products that are waterproof and abrasion-proof. The gear that you carry when you travel is a critical part of your journey. Your comfort is based on the stuff you take along with you. And when it’s about Travellers Home products, you can rely on us to get a comfortable journey. Trust the one that thinks about you, and we think about our users before designing a product. We have a variety of colours and styles in different bags with an array of design options in bags and other travel accessories. If you are looking for the best travel bag for your casual or business trip, choose Travellers Home bags and get a relaxing gear for you that will be your best companion on your beautiful journey.
Contactgegevens
27/51 Nelson Rd, 2161, YENNORA, Australië
- 02 8091 3118
- service@travellershome.com.au
- travellershome.com.au
4,1
Goed
202 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Garbage!
Purchased a suitcase which on first use had bits falling off of it. Left a review on ebay and this was the reply:
“We're sorry to hear about the issue with your case during your flight and the inconvenience caused by the opener falling off. At Travellers Home, we are committed to providing high-quality products, and it's clear this situation didn't meet those standards.We will work out with you and provide the best option to make this right. Once again, we apologize for the inconvenience caused and appreciate your patience. And we'll ensure this is addressed promptly.”
This wa a complete lie. Nothing was done other than blaming the airline. They seem to thinks it’s acceptable that their products fall apart after single use.
26 november 2024
Review zonder uitnodiging
The packaging was really good
The packaging was really good. The bag was in good condition. I like travellers. I recommend others to go for their products.
6 november 2024
Supreme customer service!
3 november 2024
Smart looking carry on case
I was looking to replace my very expensive hard case luggage that was destroyed by baggage handlers. I came across this bag which has many of the features I liked from my old bag, such as the aluminium frame and TSA locks, but for a fraction of the price. This new one is also lighter because of the plastic shell
1 november 2024
Great team to work with
Wonderful team that has communicated effectively and delivered on time.
2 oktober 2024
awful meal the chips were cold
awful meal the chips were cold, and the chicken was so chewy the dog had trouble with it
5 oktober 2024
Review zonder uitnodiging
Antwoord van Travellers Home
Thank you for your feedback, but we believe you may have left it for the wrong company. We are a travel bag and luggage business, not a restaurant.
Lack of knowledge and service, misleading
Reached out for clarification on two items regarding the advertised Airway Titan Carry on suitcase that I was interested in purchasing, both very important for carry on luggage, size and weight.
SIZE
The luggage is advertised as 53cm x 49cm x 23 cm.
I asked for confirmation that this was in compliance with Qantas Australia's carry on restrictions (56cm x 46cm x 23cm) as it looks like a misleading description. `The response `i received was evasive and did not answer the question.
WEIGHT
The luggage is advertised as 2.9kg which is at variance to other websites.
This review was triggered by the lack of assistance but is broader than that in the context of advertisements for carry on luggage. If the size exceeds the airline maximum size it must not be advertised as Carry on luggage.
20 september 2024
Review zonder uitnodiging
Antwoord van Travellers Home
Thank you for your valuable feedback and for reaching out with your concerns regarding the Airway Titan Carry-on suitcase. We sincerely apologize for any confusion or inconvenience caused by the information provided earlier. We take your concerns seriously and are committed to ensuring you have the most accurate information.
Size Clarification:
Regarding your inquiry about the suitcase's size, We appreciate you bringing this to our attention. To clarify, we will review our product listing to ensure it aligns with airline standards, as we understand how critical this information is for carry-on luggage.
Weight Clarification:
We also understand your concern regarding the weight discrepancy. The Airway Titan Carry-on is advertised at 2.9kg, but we will look into the variance you mentioned from other websites. Ensuring consistent and accurate product information is important to us, and we will investigate this further to make necessary corrections if needed.
We appreciate your patience and your feedback, which helps us improve our service. Should you have any further questions or concerns, please feel free to reach out. We're here to assist you in any way we can.
Thank you for considering our product, and we hope to resolve this to your satisfaction.
Quality backpack
This is the second backpack that I have bought recently from this website. Both are the Swisswin brand. Both are of high quality, and exactly what I wanted, good sizing, and were true to their pictures and descriptions on the website.
2 september 2024
Solicite dos bolsos
Solicite dos bolsos, me llegaron dos bolsos que eran diferentes y no se han hecho cargo de la devolucion ni me han mandado los bolsos solicitados
7 augustus 2024
Review zonder uitnodiging
Antwoord van Travellers Home
Thank you for reaching out and providing your feedback regarding your recent experience with our product. We sincerely apologize for the inconvenience you have encountered.
As discussed in our previous emails, we have already refunded you 50% of the purchase amount, which you agreed upon, in order to ensure your satisfaction. We believe we have done our best to address your concerns and make things right.
Please know that we take customer service very seriously. We are currently reviewing our fulfillment processes to prevent similar issues from occurring in the future. Your experience has highlighted areas that need improvement, and we are committed to making the necessary changes.
I found the perfect bag
I spent some time researching suitcases, looking for a lightweight easy to pack and handle bag for solo travelling. I loved the look of the Granite Gear bag, but most stores had it priced out of my reach. Then I found Travellers Home and my perfect bag at a great price. I ordered it and it was delivered the next morning, coming from Sydney to the NSW far south coast. Amazing service and a great quality product.
25 juli 2024
Review zonder uitnodiging
Good product & timely delivery.
25 juni 2024
Quality bag
Quality bag, dispatched quickly and arrived as promised. Would not hesitate to use again!
20 juni 2024
Item that never arrived
Waited for 2 months for an item which was ordered.
Never came. Never in stock.
They offered me another item every time that I asked where my original order is and how it's tracking(when it'll come into stock).
In the end I agreed on an item that looked decent in photos and was about $100 of more value than the original one!
The item came.
Absolutely horrendous and disgusting! Ridiculous quality. Smaller than a box of matches!
Absolutely crap experience!
6 juni 2024
Antwoord van Travellers Home
Thank you for reaching out and providing your feedback regarding your recent experience with our product. We sincerely apologize for the inconvenience you have encountered. Product quality is a very important part of our business, and we always strive to provide top-quality products to our customers. We hope you can contact us and share photos of the product you received for our review.
Please know that we take your feedback very seriously. We are currently reviewing our product listings and supply chain processes to ensure that this issue does not happen again. Your experience highlights areas that need improvement, and we are committed to making the necessary changes.
To address your specific concern, we would like to offer the following resolution:
Replacement or Refund: We can offer you a replacement of the product with a different item that meets our quality standards or provide a full refund. Please let us know which option you prefer.
Discount on Future Purchase: As an additional gesture of goodwill, we would like to offer you a discount on your next purchase with us.
We hope this will give us an opportunity to better serve you in the future. Please contact our customer service team at service@travellershome.com.au to process your preferred resolution.
We appreciate your patience and understanding as we work to resolve this issue. Thank you once again for bringing this to our attention. We value your feedback and your business, and we hope to have the chance to make this right.
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.