Вниманието и грижовността на Ани и водвача на автобуса. Създадоха много приятна атмосфера през цялото време. Нямаше никакви проблеми. Всичко беше много добре организирано, точно и спокойно.
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Swietnie zorganizowana wycieczka. Przewodnik Lubomir jest bardzo mily i pomocny. Ma ogromny zakres wiedzy ktora przkazuje w sposob zrozumialy i bardO ciwkawy. Serdecznie polecam👍👍👍
Merci pour cette visite du monastère de rila.Nous avons particulièrement apprécié les indications reçues pour trouver le lieu de rendez-vous.C'etait très précis et on a reçu le no d'immatriculation du... Toon meer
Great customer service: They really took time to go over details via multiple emails, providing pics etc Quick shipping over seas Packaging could be improved: some parts of the binding was poking t... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Traventuria Ltd is a licensed Bulgarian touroperator offering variety of private and shared tours. We also have more than 20 000 items for sale, based in three storage locations (1 in Austria and 2 in Bulgaria).
Contactgegevens
Bulgarije
- traventuriasports.com
4,6
Uitstekend
114 reviews
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Very awkward guide
We booked 3 tours. Two of them (Rila monastery & Boyana church and Plovdiv with Koprivshtitsa) were absolutely amazing. Thanks to the great drivers Peter and Marin and our great guide Maria Maneva.
She made us love Bulgaria and we learnt a lot about its history and traditions. She knows so much, she even sang a song for us and taught us to dance. We had two great days with Maria as our guide. We really hope her enthusiasm is rewarded.
The third tour was on Monday the 7th of August to Veliko Tarnovo. The city is very nice and the fortress is impressive. Unfortunately we had a man (with long dark hair) with a name Svet as our guide. It seemed that he didn't like his job. When we met him at the cathedral, he didn't even introduce himself. There were only 4 people in our group so we drove in a small car. While driving Svet didn't say a word. NOT A WORD in 3 hours! It was the most awkward experience we have ever had during the tours. He didn't tell a lot about Veliko Tarnovo. In fact, he couldnt answer simple questions (like: what is this statue we stopped to look at?) with more than reading the available signs. He was really more a driver than a guide.
On the way back he finally started to talk, but not about Bulgaria. He talked about his personal ideas and conspiracy theories about Covid, ruining the Chinese economy, etc. It was brought up during the day that the freemasons and illuminati control the world. Awkward, uncomfortable, irritating. Not what we paid for when we wanted to learn about Bulgaria.
It was our first tour in Bulgaria with Traventuria and we were so disappointed that we were going to cancel the other two tours. Luckily we didn't do it. Because the next day Maria saved the image and reputation of Traventuria.
7 augustus 2023
Review zonder uitnodiging
Antwoord van traventuriasports.com
Dear Elena,
Thank you very much for your feedback. It is of great importance to us and we appreciate you taking the time to review us here on Google. We apologize sincerely for the unpleasant experience you've had on your trip to Veliko Tarnovo and Arbanassi. Veliko Tarnovo is one of the most beautiful and full with history cities in Bulgaria and we are deeply sorry that the guide for the tour has not managed to meet neither your expectations, nor ours as a travel company. Usually we work with guides like Maria, who are proven professionals and we always require and receive several recommendations for a guide before employing it for our trips. August is one of the busiest months for us, thus making it necessary to hire new guides. We have had only good recommendations about Svet and we are extremely surprised to read he has not met ours and the customers expectations. This case has been addressed to the management of the company and we will make sure it never repeats, either with this tour or any other tour of our company. As far as his personal opinions regarding Covid, freeMasons, and more, Traventuria has never expressed or supported any conspiracy theories and ideas. We have always expressed nothing but empathy to all the victims of the severe pandemic flu of Covid 19. We also prioritise safe driving and the safety of our travellers is our number one priority. This sometimes could result in a guide/driver who would speak less during driving. However, we have taken into account all your remarks and we will put more effort into improving as we always strive to provide the best hassle-free experience to our customers. It would be great to have you on tour with us again next time you visit Bulgaria.
With our kindest regards,
Nora Dobrinska (Traventuria Team)
Excursion to Rila
We had a wonderful experience and a nice trip to Seven Rila lakes and Rila Monastery. Our guide Hristo told us very intresting things . He , the driver Dimitar and their collegues are good professionals and are very friendly Rada
Една прекрасна екскурзия до Седемте рилски езера и Рилския манастир. От Христо, нашия екскурзовод, научихме много интересни неща. Той, шофьорът Димитър и техните колеги показаха професионализъм в работата си. Рада
29 juli 2023
Review zonder uitnodiging
Antwoord van traventuriasports.com
Dear Rada,
Thank you very much for your feedback and excellent review. We greatly appreciate your time. Hristo is one of our best tour guides and we will surely let him know of your kind words. Dimitar will be very happy, too! Looking forward to seeing you again in the future for more trips together.
Best regards, Nora Dobrinska (Traventuria Team)
Very interesting and excellent, we will be recommended
4 juli 2023
Review zonder uitnodiging
Antwoord van traventuriasports.com
Dear Hilel,
Thank you very much for your feedback and 5-star review. It's very important to us and we appreciate you taking the time to review us here on TrustPilot.
Best regards, Nora Dobrinska (Traventuria Sports Team)
Perfect trip, perfect guide and perfect organisation
A nice and interesting trip. The guide was perfect. He told a lot about Bulgarian history, the Rila monastery and the church.
8 mei 2023
Review zonder uitnodiging
Antwoord van traventuriasports.com
Dear Tineke,
Thank you very much for your feedback and 5-star review. It is of great importance to us and we appreciate your time. Looking forward to seeing you again for another great trip together!
Best regards, Nora Dobrinska (Traventuria Team)
Decent experience
Hello the transfer and the packaging was awesome. The only think was that the year of the ski on the details was 2019 and truly the ski which I received looked 2013.
9 januari 2023
Antwoord van traventuriasports.com
Dear Theodoros,
Thank you very much for your feedback! It is very important to us and we really appreciate it! The year you have seen on the details (2019) is the year we have removed the plastic packaging from the skis and have started renting them out. These skis have been rented out for 2 years since year 2019. In general many ski models stay for years in the manufacturers' storages before being packed and sold. The year we usually have on the details of our skis marks the year we have opened them for exploitation, not the year of the ski model itself.
Looking forward to having you as a customer in the future again.
Best regards,
Nora Dobrinska
TraventuriaSports
The skis came with in a week and were…
The skis came with in a week and were as expected thank you
1 december 2022
Antwoord van traventuriasports.com
Dear Stephanie, thank you for your feedback! It is very important for us! Kind regards!
I ordered 2 pairs of skis
I ordered 2 pairs of skis, and had them shipped to the U.S. I am writing this after they arrived. The skis are in great condition for being used. The shipping was slow, but there was no shipping damage. I am very pleased with the transaction.
24 november 2022
Antwoord van traventuriasports.com
Dear Jeffrey,
Thank you very much for your feedback and for your time. We appreciate your business.
Best regards,
Nora Dobrinska. Traventuriasports team
Everything went as it should
Everything went as it should, goods as described and fast delivery.
20 november 2022
Antwoord van traventuriasports.com
Dear Pawel,
Thank you for your lovely review and for your time. We appreciate it and we are always happy to hear back from our customers. Looking forward to your next purchase. Traventuriasports team.
Just right!
Everything was delivered perfectly and I am happy with the quality of the skis I ordered.
10 oktober 2022
Antwoord van traventuriasports.com
Dear Jeff! Thank you for taking the time to rate us!
Kind regards
Maria Kamenova
Great service
2 juni 2022
Antwoord van traventuriasports.com
Dear Itamar,
Thank you for sharing your feedback here with others on Trustpilot. We appreciate your time.
Kind regards,
Nora Dobrinska. Traventuriasports team
Your system of ordering and delivery…
Your system of ordering and delivery lacks what it notes -no text or emails were sent saying how delivery going but order delivered efficiently
Skis are exactly what was expected but are ‘vintage’ to the club my grandson skis with so he’s being gently ridiculed.
They are beautiful so will be put on a wall while I try and find more modern skis size 138 as his second race scrubs. But thank you it’s my fault I’m a novise lacking knowledge re skis.
16 mei 2022
Antwoord van traventuriasports.com
Dear Jeanne! Thank you for your feedback! It is much appriciated! Our system sends an automatic reply with a link, so each customer can easily track his order. Probably this e mail fall into your spam folder. We are trying to upload at least 12 high resolution pictures with each listing, so customers can clearly see what are they purchasing.
Kind regards
Maria Kamenova
Very happy with the skis I ordered
Very happy with the skis I ordered. Everything was exactly as pictured. Went with the ups shipping and received them in the United States in 6 days. Great job
27 april 2022
Antwoord van traventuriasports.com
Thank you for sharing your feedback with others here on Trustpilot!
Kind Regards!
Atanas Zahariev
Ordered two pair of skies and it wa…
Ordered two pair of skies and it wa awesome! Great costumer service. Thank you so much for installing the bindings🙏🏾
14 april 2022
Antwoord van traventuriasports.com
Thank you for your great review of our services! We are really glad that the service met your expectations!
Kind regards
Atanas Zahariev
Antwoord van traventuriasports.com
Thank you for your great review of our services! We are really glad that our service met your expectations!
Kind regards
Atanas Zahariev
Thank you for let me have Kneissl…
Thank you for let me have Kneissl Pentron 46 cross country skis for my collection. Excellent vintage skis for good price, but the holes left from previous bindings out of the centre. Why the previous bindings were moved back of the centre line at least 5cm?The packing was very good. Will buy again.
17 februari 2022
Antwoord van traventuriasports.com
Thank you for your feedback! It is very much appreciated!
Kind regards
Atanas Zahariev
Antwoord van traventuriasports.com
Hello!Thank you for your feedback! It is very much appreciated!
Kind regards
Atanas Zahariev
Great customer service
Great customer service: They really took time to go over details via multiple emails, providing pics etc Quick shipping over seas
Packaging could be improved: some parts of the binding was poking through wrapped packaging.
Very minor: some rust was observed on edges of skis, binding installed over plastic wrap
Overall , very happy , will consider to purchase other items
3 februari 2022
Antwoord van traventuriasports.com
Dear Olga! Thank you for your review! Sharing your experience with others on TripAdvisor is really important for us. We highly value the time you have taken to rate our service!
Kind regards
Atanas Zahariev
Product and delivery meet expectations
27 januari 2022
Antwoord van traventuriasports.com
Dear Edward,
Thank you for your feedback and that you share it here with others on Trustpilot.
Kind regards,
Nora Dobrinska. Traventuriasports team
Great product
Great product, Great costumer service, and Great prices. You can’t beat it.
31 december 2021
Antwoord van traventuriasports.com
Dear Jim! Thank you for your great review of our services!
Kind regards
Atanas Zahariev
I did not receive this item
24 december 2021
Antwoord van traventuriasports.com
Dear Nancy, Many thanks for the review. The tracking shows, that your item was received on the 30th day after your purchase, well within the 22-40 days time-frame for the postal service you have chosen (having in mind the Chrismas rush and so many holidays). Have in mind that we are based in Europe and shipping across the Atlantic in Covid times is a lengthy process.
Regards!
Atanas
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