Travlock.com & Universal Flights™ Reviews 1.091

Surprised to read so many positive reviews. We called them to book flights as advertised on their website, however they were then double the price? The call handler was very rude and defensive when we enquired about the difference in cost. He also refused to provide his name when asked. Would certainly not consider using this company and will be sure to tell family and friends of our experience.

In response to the reply:
Those flight prices are still advertised on your website so it is not that they are not available - it can only be click bait.

We spoke to a member of your staff yesterday 3rd May 2026 at 12.20pm. I was unable to add this to the request for further information that you sent to me privately. I’m quite shocked at your lack of understanding in terms of seemingly standing by the way that we were spoken to.

I just want to say a HUGE thank you to Kevin for all his help and patience with booking our flights. Kevin was very helpful and responded to my questions very quickly and professionally. I will definitely be booking more flights to South Africa through Kevin in the future.

Eric was extremely supportive and communicative. The suggested solution was extremely competitive and effective , given it was only requested two months before the trip . We got a very good price for a business class round trip to Cancun. I strongly advise to use their service

Great efficient service

Matt has helped us the second time with our flights to South Africa including inland connection flights. He found exactly what we wanted and needed and even seat booking was to our full satisfaction. Always again with Travlock and Matt. A pleasure

Chris was extremely helpful and went out of his way to make sure or booking went smoothly. Highly recommended thank you again

I had a great experience booking my trip through this agency. Nick was especially helpful professional, responsive, and genuinely cared about finding the best options for me. Everything went smoothly from start to finish. Highly recommend!

We arranged our flights to Australia through Travlock as they were the most competitive price and we wanted the reassurance of speaking to a person; Chris was great.
The original flights were via Dubai but with all the conflict in the Middle East we had to change our flights. Chris was understanding, patient and positive. New flights have been arranged at 3 weeks notice, amazing.
Thank you so much. First class customer service.

Kevin smith was amazing my experience with him was fantastic he made this process very easy me thank you

Stress free booking, with easy communication from Kevin Smithand the team, extremely helpful. Would recommend to anyone

Australia flights - Kevin smith was super helpful, he looked at all options for me for my flights, really helpful in making the best selection given the challenging travel restrictions. Excellent customer service so far, no complaints at all.

I spoke with a gentleman named Kevin smith, he made the process extremely easy, was patient and ensured I had the best deal available.

Due to ongoing issues around flying over the middle east, Kevin Smith was able to find safe and cheap alternatives and has helped tremendously in helping me emigrant to Australia. Thanks Kevin!

Myself and Wife are travelling to see daughter who is shortly undergoing surgery.We had a flight booked but this was cancelled at short duty due to trouble in the Middle East.I was struggling to get a replacement flight.I contacted Travlock and spoke to Nigel.He did a wonderful job getting us fixed up with a replacement flight in very difficult circumstances. There is no doubt that Nigel went the 'extra mile' for us in getting us on a new flight taking into account that we did not want to take a flight which would take us anywhere near the ongoing Middle east troubled.
Well done Travlock and in particular Nigel who done a great job for us.Thanks again, Nigel

I just wanted to take the time to say thank you, without the help from Eric my planned trip to Australia may not have happened, when travel chaos hit and the airlines were cancelling flights my original bookings were cancelled, luckily I found Unniversal Travel and Eric, he managed to sort new flights for both the outgoing and return flights, a lot of work I'm sure. Great company and I am keeping the number for future use.

Great service. Eric was helpful. he responded to all my questions.The booking process was quick, simple and very clear.
I would definitely recommend them and use their services again in the future.
Thanks Trustpilot.

All was good thank you

Excellent service quick response to queries.
Will definitely use again.
Peter

Very helpful, my contact was Eric, he as very patient and happy to Taylor travel plans to suit me. We have yet to travel but l am sure there will be no problems or issues 🤞
I would recommend Travlock to assist you with your travel plans 😀

I had received my initial enqires by what's app message with a few hours,as originally I had initiated contact via whats app.
Then I made contact as suggested and my queries were answered reassuring me.
I had the option of a selection of flights, times and dates that were suitable for me.
Clear communication throughout detailed in emails and message. Matt talked back all the details,giving me time to make my own notes. A very pleasant experience as this is the first time I have used travlock. I have also been reassured that I can make contact at anytime I should need to. The written information is easy for for me to understand.
An extremely positive service in booking my flight.