Treasurydirect Reviews 9

Would give Zero if available. Been trying to redeem an IBond for deceased mother for almost 1.5 years. Has been over a year since any correspondence received and only then did I find out was needing forms I was never told about. They were sent in over a year ago and I waited 8 months to contact them again only to be told still no examiner assigned. Have called numerous times since then and again today and still no examiner assigned. Invest your money elsewhere. Trying to get someone to talk to you is impossible.

Without my authorization, TreasuryDirect allowed the linked bank account on my profile to be changed, and then processed a full redemption of my I Bonds to an unknown bank account at Pathward, National Association. It is true TreasuryDirect misappropriates their customers’ funds to Pathward Bank without proper identity verification. This incident occurred over six months ago. TreasuryDirect refuses to investigate or escalate to a supervisor. A service agent hung up on me when I asked to report fraud and for help recovering my funds.

I bought IBond 3 years ago. However, TreasuryDirect.gov got hacked and my bond was redeemed and the fund went to a account with the owner's name as "checking" with PATHWARD N.A. Now TreasuryDirect does not take any responsibility. They just shift the security responsibility to innocent customer. If you search the internet, you will find a lot of similar victims. Most of the victims are senior citizens and are currently unemployed. They are desperately seeking help.

There is no customer service. NONE. Rude and you can't talk to a examiner. I have medical bills to pay its also Christmas and its to stressful. They just don't care about customers and its very well displayed. I ask for a supervisor was told none there. I also have sent emails and was told they don't answer emails. I need my 30 year EE bonds deposited but they don't want to help.

My account is being locked without any reason, all my funds earn no interest, thus there is huge financial risk to buy T-bill/notes/bonds

Invested a small amount of money in good faith. Then, after my investment ended, Treasury Direct sent my money to a 3rd party that claims I owe them a debt. I did not get any notice until after they sent 3rd party money. The debt is in dispute because it isnt valid. Do not invest your money here, choose another platform. The US government has no respect for American citizens money anymore. Very disappointed.

Treasurydirect allows you to directly participate in
in all regularly scheduled auctions that are used by
the Dept. of Treasury to issue their T-bills, Notes and
Bonds. And here is how you do it. First you open
a Treasurydirect account and link your bank to it.
In your account, you will find an updated listing
of the upcoming auctions. Just select from
that list the auction that you want to participate in.
You will then be asked to type in the amount that you
want to buy. And if you do so correctly, you will
automatically get 'the security you want, in the amount you want.' And all with no fees.

In other words, your bid is given preferential treatment. And when this happens, your order will also be filled at the Best Price. Just be very sure that there is enough money in your bank account to pay for your order. With T-Bills, you receive no interest until maturity. At that time, what you had paid, and the interest due you, will be deposited back into your bank account.

They don't tell you this, but you will be dealing directly with the Federal Reserve Bank of New York - the Fiscal Agency of the United States. As a rule, they do not deal with individuals. So do not be surprised if the Customer Service you receive,
is not quite what you would normally expect.
And for this reason, just one Star is deducted.

Instead, it is up to you to understand the terms
of your upcoming auction. That information is
contained in its Treasury Offering Announcement.
Just print it out and highlight the information that you will need.

What you will be required to pay, will not be disclosed
until your auction is over. The details concerning
the outcome are contained in a second announcement, Treasury Auction Results for 'competitive' bidders. It has all the pricing information. Be aware that there is also another version that shows the results for 'non-competitive' bidders which contains no pricing information whatsoever. So, if you mistakenly print out the wrong one, just print out the other one.


WARNING: If something goes wrong and you fail to pay for your purchase, The New York Fed is empowered to deal with you on a 'case-by-case' basis. Their power to do so appears to be virtually unlimited. Here is an example of what they can do.
Lets say you are receiving Social Security or Military Retirement Benefits. All they have to do is enter you into a system that they share with the IRS. It will then efficiently and automatically divert your future benefits to cover what you owe, including any penalties.

TreasuryDirect makes it easy to take your money for an investment. But should you ever want to sell your 10 Year Treasury Bill, like I want to, forget about it. It is a ridiculously onerous process!
It took a while to figure out the forms required for the transfer to my broker. Then my broker, Schwab, took a few weeks to get the required Medallion Signature from headquarters and forward the package to Treasury Direct (on 2-20-24). Then, when I heard nothing from TD for weeks, I tried to locate a phone number to inquire, because my email inquiries were never answered. When I finally reached customer service, they said it would take 6-8 weeks for them to transfer my asset to Schwab. How ridiculous is that!? This is government bureaucracy at it's worse. Beware if you use this agency to invest any funds. They are TERRIBLE to do business with.

The time for Treasury Direct to transfer securities that you have bought there to another institution is "not less than 20 weeks (5 months)." You cannot sell securities (T-bills, T-bonds, T-notes) on the site, and must transfer them out to a brokerage firm to do so. If you research carefully, you will see that you have to transfer securities out to sell them. (You can redeem savings bonds online.)

I have earned close to an extra percent on my T-bills vs. funds in my brokerage institution, so maybe this is worth it to you if you are certain you won't need your securities before maturity. But nowhere on TreasuryDirect.Gov does it say that this process takes a minimum of 5 months.

Misleading and poor communication with poor back office processes spoil an otherwise good service.

Here is the official communication from them!

Dear Customer,

This is a system generated email to communicate we received your Savings
Bonds/Treasury Marketable Securities materials.

Cases are worked in the order they are received in our office. Your request is important to us and will receive attention as soon as possible. Please be aware of our estimated processing times to process your case which are based on the case type:

Cases requesting to cash Series EE and/or Series I paper savings bonds held in your name, at least 4 weeks.
Cases requesting to cash Series HH savings bonds held in your name, at least 3 months.
Unlocking your TreasuryDirect account, updating bank information in that account, or converting your paper savings bonds into electronic bonds in TreasuryDirect, at least 4 weeks.
Claims for missing, lost, or stolen bonds, at least 6 months.
All other cases, at least 20 weeks.
If we require additional information to process your case, we will contact you. Thank you for your patience.

Please retain the Customer Number and Case Number referenced above to streamline any future actions associated with this request. Also note, you may receive multiple email notifications and Case Numbers depending on the type of transaction(s) you have requested.

If you have additional questions, please use the Contact Us link on TreasuryDirect.gov.

We appreciate your interest in U.S. Treasury securities.

Sincerely,
Treasury Services