The Fast Track Sharpener is easy to use and produces a clean, sharp edge on my chisels and planer blades. I also bought some additional finishing stones and honing strops with paste to get an even fin... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Spoke to jack @ D&M tool show about my T8 router micro adjustments not working smoothly, I didn’t expect to hear anymore as most companies don’t care once they have your hard earned cash.Low and behol... Toon meer
Bedrijf heeft geantwoord
bought a T8 router and found that the kit was missing a few accessories, so contacted CS via the web site and the chat bot. Spoke to a chap called Jack, explained the issue and the response was instan... Toon meer
Bedrijf heeft geantwoord
Ordered easily - delivered promptly - hinge jig works well. No allen key supplied as there should have which was not a huge problem as anyone wanting a jig like this would have allen keys anyway but w... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Trend is a well established company that has been designing and developing router technologies since 1955 and during this time they have built a recognised brand with a strong reputation for high quality. Trend operates in three key market segments: Professional carpentry and woodworking – and industrial range aimed at the most demanding applications in manufacturing and woodworking Trade range products – aimed at the building trade, the product range is optimised for increased productivity and maximised profitability for onsite routing and joinery applications. Craft and home DIY (Do It Yourself) - suitable for a range of DIY users from first time users to craft enthusiasts. The range is priced to offer a high quality product that is affordable. As well as a comprehensive range of router cutters, Trend has also developed a range of custom jigs to enable customers to achieve routing tasks that would normally require much more specialist machinery. Examples include worktop jigs for kitchen fitting, mortise and tenon jigs for joinery applications, letterbox jigs and hinge jigs for door hanging. Trend also offers a full range of routing accessories to provide the customer with a “one stop shop” solution to their routing needs.
Contactgegevens
Trend Tool Technology, Odhams Trading Estate, WD24 7TR, Watford, Verenigd Koninkrijk
- 01923249911
- enquiry@trend-uk.com
- trend-uk.com
4,6
Uitstekend
899 reviews
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Heeft 71% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
My T18S/R14 18v router refused to start…
My T18S/R14 18v router refused to start up just when I had 5 doors and frames to do. Asked Tech support what I could try to get it working but it was broken. Filled in the repair form and got an email from a very nice lady (Kaytlin) confirming that they would collect and replace the unit (3 year old). Collected the next morning and new unit delivered 48 hours later. I can't fault that for a turnaround service and 5 doors and frames later, its working well again. Good old fashioned service and it didn't cost a penny either. Well happy.
9 september 2025
Review zonder uitnodiging
Antwoord van Trend Tool Technology
Hi Graham ,
Thank you for taking the time to leave a review on our page, your feedback truly means a lot to us.
I'm Happy to hear you are pleased with the level of service and speed of the turnaround you received from us here at Trend. I am also glad to know the replacement i sent out for you arrived quickly and was able to get you back up and running.
Many thanks , Kaytlin (Customer services)
Fast efficient delivery.
30 augustus 2025
Antwoord van Trend Tool Technology
Hello Stephen ,
Im glad to hear your order arrived quickly, thank you for taking the time to leave a review on our page.
If there was anything we could do to improve your experience here with us at Trend please do let us know by contacting us at customerservices@trend-uk.com or 01923249911.
Thank you , Kaytlin (Customer services)
Great service parts ordered arrived…
Great service parts ordered arrived very quickly. and communication was great
11 september 2025
Antwoord van Trend Tool Technology
Hi Tim ,
Thank you for taking the time to leave a review on our page , we appreciate it. I'm glad to hear that you received great service and was happy with your experience with Trend.
Thank you , Kaytlin (Customer Services)
Antwoord van Trend Tool Technology
Hi Joan ,
Thank you for taking the time to leave a review on our page. I'm happy to hear your order arrived quickly and that you had an enjoyable experience with our service.
Thank you , Kaytlin (customer service)
Does what it should
Good tools, works as they should. Not the cheapest in price but a lot better than other brands
14 september 2024
Antwoord van Trend Tool Technology
Hello Mr Marshall ,
I'm happy to hear you are pleased with our tools you purchased from us and that they meet your expectations.
Thank you for your review , we massively appreciate it.
Kaytlin ( customer services )
T32M
Purchased a t32m extractor which stopped working just after 1 year which was not used very often.The box said it was under a 3 year warranty.I contacted trend which I was told because I had not registered the product it would not be repaired which I had not realised I had to do.I was very disappointed with trend and will not be purchasing any further products from trend.
8 september 2025
Review zonder uitnodiging
Antwoord van Trend Tool Technology
Hello Pajl ,
I do apologise that you feel disappointed with the service you have received from us. Here at trend customer service is our top priority and we aim to give every customer the highest level of service possible, i am sorry you do not feel like you have received that. That being said we do have terms and conditions we have to follow when it comes to warranty repairs.
It is also displayed on the packaging of the product that it does require registration online to be able to qualify for the 3 years warranty.
You can find all of our warranty t&cs here to read - https://www.trend-uk.com/warranty
Again i am sorry we were unable to help you further with your enquiry.
Thank you , Kaytlin ( Customer service )
Antwoord van Trend Tool Technology
Hello Robert ,
Thank you for sharing your feedback, i'm glad to here you were satisfied with our level of service.
Thank you , Kaytlin (customer service)
Easy to order website
Easy to order website, email communications replies were within 24hrs and the shipping was fast and their goods are excellent quality.
31 augustus 2025
Antwoord van Trend Tool Technology
Hi Christopher ,
Thank you for your feedback , we massively appreciate it!
I am happy to hear that our products met your expectations and our customer service team were able to provide you with efficiently timed responses resulting in an enjoyable experience.
Thank you , Kaytlin ( customer service)
Disappointing quality
Around a year ago I purchased a trend letter template and a cutter and guide bush they recommended for use with the template. I only got round to my planned project a couple of weeks ago when I realised my router needed the Trend unibase, so I purchased this.
As I used the kit I had purchased I noticed the cutter had cut into the letter G on the template and ruined it. This was because the plastic guide bush was missing around half of its centre and must have broken during use. I am a novice user of routers but having obtained template guides from other companies I cannot believe that any company makes these parts in plastic. As a result I now have a redundant unibase and a ruined letter template. Buyers beware, if you spend a few hundred pounds on a router be pennysmart and buy metal guide bushes not plastic.
29 augustus 2025
Antwoord van Trend Tool Technology
Hi Mike,
We are very sorry to hear you have had a bad experience with a Trend product. We have not had any similar issues with the Unibase guide bushes so it is disappointing to hear. Please can I ask if you have contacted our customer service team regarding this as we are always happy to offer assistance where we can. Please either ring on 01923 249911 or email customerservices@trend-uk.com. We would like the opportunity to restore your faith in Trend as we pride ourselves on our product quality and our customer care.
Kevin (Trend Customer Services)
Very helpful and quick to respond on…
Very helpful and quick to respond on chat and very quick delivery 👍🏼
28 augustus 2025
Antwoord van Trend Tool Technology
Hi Jon, thank you for your review, we massively appreciate the feedback. I'm very happy to hear you had a good experience with our online chat and that your order was delivered quickly. Kevin (Trend Customer Services)
I ordered a T8 router and made the…
I ordered a T8 router and made the mistake of selecting the Eu model. My fault but I believe the website needs to make this much clearer.
I was offered the option of returning the router, getting a credit and then ordering the UK version. I needed to use the router immediately so opted to chop the Eu plug and fit a UK plug despite it invalidating the warranty. To further add to my annoyance the Eu version only takes metric router bits(not explained to me by the Trend customer service team) meaning that my router bits wouldn’t fit! I have ordered a replacement imperial collet and sleeve.
Ultimately my fault but I maintain that the online description needs to be much clearer to avoid others making the same mistake.
17 augustus 2025
Antwoord van Trend Tool Technology
Hi David,
Thank you for your review. Your feedback is appreciated, and we are always looking for ways to improve our customer experience. I can certainly appreciate your frustration, but we do feel that the description is sufficient as it is clearly listed as T8EK/EURO - 2200W 12mm Dual-Mode Plunge Router 230V EU. We also list the router specifications on the same page as Plug Type EU 2 Pin.
Although we do understand your need to have a router immediately, we did offer to organise a collection and replacement with a very fast turnaround, so you would be inconvenienced as little as possible. I am sorry that this option was not acceptable as we would have preferred to replace the router with the UK version and as such advised against modifying the router. I am however glad to read that you had an alternative router to complete the job.
With all due respect, our customer service team did not mention the different in shank sizes between the EU and UK version as this was not the conversation we were having at the time. Our intention was to offer the best and fastest solution to the issue you were experiencing. We do however advise on the router specifications that the supplied collet size is 12mm, standard to the EU version.
Once again, I do understand your frustration, but please can I ask you rate our services based on the level of customer care you received and the immediate options we provided to replace the router ordered in error. We are very proud of our Trustpilot score and pride ourselves on the high level of customer care we offer our customers.
Thank you, Kevin (Customer Services)
Very good spares delivery AND help fitting the part.
The product order system was very clear and understandable. The products were delivered quickly, very little waiting time, just 2 working days. Tech support were fantastic sorting out my fitting problem. Great serice.
16 augustus 2025
Antwoord van Trend Tool Technology
Hi Colin,
Thank you for your review, we massively appreciate the feedback. I'm happy to hear you had a good experience with us here at Trend and the parts you needed were delivered quickly. I will pass this along to the technical team , they'll be glad to know you are satisfied with their service level.
Thank you , Kaytlin (customer service)
Antwoord van Trend Tool Technology
Hi Justin,
Thank you for taking the time to leave a review on our page, i will pass this along to Jack. I'm glad to hear you are happy with the help you received from him.
Thank you , Kaytlin (customer services)
Antwoord van Trend Tool Technology
Hi Jeff,
I'm glad to hear you had a excellent experience with trend, we appreciate the feedback.
Thank you , Kaytlin (customer service)
Fast service
3 augustus 2025
Antwoord van Trend Tool Technology
Hello ,
Thank you for leaving a review on our page, I'm glad to hear you experienced fast and effective service.
Thank you , Kaytlin (customer services)
Very polite
The lady who answered the call was very polite and patient with me, her knowledge was great and what answers she did not have she found the answer for me and ensured I was completely satisfied
1 augustus 2025
Antwoord van Trend Tool Technology
Hi Paul,
Thank you for taking the time to leave a review on our page. I appreciate the positive feedback and i'm glad to hear you had a pleasant experience with our customer service.
Thank you , Kaytlin (Customer services)
Great Customer Support
I had a couple of issues with my order. One my fault and one theirs. Both were sorted out immediately through Trend's customer support with zero fuss. Very pleased.
29 juli 2025
Antwoord van Trend Tool Technology
Hello Nick ,
I am happy to hear you are pleased with the customer service level you experienced and we were able to help with the issues you were facing quick and efficiently.
Thank you for leaving a review on our page, Kaytlin (customer service)
Excellent communication
I reported a problem with a product one evening, the next day I received a reply from Kaytlin after a few short emails I was told a replacement would be sent out that day, I've received the product the next day.
In under 48hrs from getting in touch with Trend it has been dealt with in a swift, no fuss manner, which goes to show how they value their customers , and gives confidence in buying from Trend again
1 augustus 2025
Review zonder uitnodiging
Antwoord van Trend Tool Technology
Hi Jim,
Thank you for taking the time to leave a review on our page, we massively appreciate it. I'm happy to hear your replacement has arrived quickly and you had a enjoyable experience with our customer service. Im glad this has restored your faith in trend.
Thank you , Kaytlin (customer service)
Antwoord van Trend Tool Technology
Hi Steve,
Im happy to hear your order arrived quickly, and you are pleased with our delivery service.
Thank you for taking the time to to review our page , we massively appreciate it!
Kaytlin ( customer service)
Bought Trend for many years, will continue too.
Bought Trend for many years, reliable quality tools.
Needed some technical support recently, absolutely the best customer service going. My email was responded to immediately and the service was outstanding. No delays, no faff, just going above and beyond. Jack Thomson, you are a credit to the team there. Thanks!
22 juli 2025
Review zonder uitnodiging
Antwoord van Trend Tool Technology
Hello Chris, we are so happy to hear you've had a good experience with our customer service team. We are always delighted to help out a loyal customer like yourself. Thank you for the amazing feedback i will pass this onto Jack.
Thanks , Kaytlin ( customer service )
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