The Fast Track Sharpener is easy to use and produces a clean, sharp edge on my chisels and planer blades. I also bought some additional finishing stones and honing strops with paste to get an even fin... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Spoke to jack @ D&M tool show about my T8 router micro adjustments not working smoothly, I didn’t expect to hear anymore as most companies don’t care once they have your hard earned cash.Low and behol... Toon meer
Bedrijf heeft geantwoord
bought a T8 router and found that the kit was missing a few accessories, so contacted CS via the web site and the chat bot. Spoke to a chap called Jack, explained the issue and the response was instan... Toon meer
Bedrijf heeft geantwoord
Ordered easily - delivered promptly - hinge jig works well. No allen key supplied as there should have which was not a huge problem as anyone wanting a jig like this would have allen keys anyway but w... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Trend is a well established company that has been designing and developing router technologies since 1955 and during this time they have built a recognised brand with a strong reputation for high quality. Trend operates in three key market segments: Professional carpentry and woodworking – and industrial range aimed at the most demanding applications in manufacturing and woodworking Trade range products – aimed at the building trade, the product range is optimised for increased productivity and maximised profitability for onsite routing and joinery applications. Craft and home DIY (Do It Yourself) - suitable for a range of DIY users from first time users to craft enthusiasts. The range is priced to offer a high quality product that is affordable. As well as a comprehensive range of router cutters, Trend has also developed a range of custom jigs to enable customers to achieve routing tasks that would normally require much more specialist machinery. Examples include worktop jigs for kitchen fitting, mortise and tenon jigs for joinery applications, letterbox jigs and hinge jigs for door hanging. Trend also offers a full range of routing accessories to provide the customer with a “one stop shop” solution to their routing needs.
Contactgegevens
Trend Tool Technology, Odhams Trading Estate, WD24 7TR, Watford, Verenigd Koninkrijk
- 01923249911
- enquiry@trend-uk.com
- trend-uk.com
4,6
Uitstekend
899 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 71% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Antwoord van Trend Tool Technology
Hello Andrew, we are happy to hear you appreciate our fast delivery times and quality products. Thanks for leaving us a great review ! Jack (customer services)
Outstanding customer service
I have never left a Trustpilot review before but I'm so genuinely impressed with the support I received today that I felt compelled to create an account and leave a review.
Had a mishap with my STAIR/A stair jig at the weekend which damaged the slider of the router sub-base. I checked the website for spares but only the sub-base was listed, not the slider. Used the online chat and chatted with Darren who informed me that the slider had been discontinued.
However, Darren asked for my email address and said he'd check whether they had any spares from returns and get back to me. Within an hour I got an email from Darren letting me know that he'd found a spare and would send it to me free of charge (to Ireland). I don't know how any company could possibly offer better customer service than this and Darren was superb both in terms of his helpfulness and super-quick email responses. Will not hesitate to buy from Trend Tool Technology again.
25 november 2024
Review zonder uitnodiging
Antwoord van Trend Tool Technology
Hello Andrew. Reviews like these really shine through as a testament to our service levels here at Trend. Its amazing to hear the lengths we can go to put our customers first. Glad we got your issue sorted. Many thanks for leaving this review. Jack (customer service)
Exceptional service
Darren and the team at Trend were incredibly helpful recently - Going above and beyond to help we with a product issue that they solved swiftly and at no cost to me.
Furthermore, the Trend products I have and use as a DIY-er are exceptional and I cannot recommend them and the customer support team highly enough. Thanks Darren - brilliant.
19 november 2024
Review zonder uitnodiging
Antwoord van Trend Tool Technology
Hello Gordon,
We are warmed to hear about your customer experience and how Darren was able to meet your support needs. Many thanks for taking the time to leave us a review. Jack (customer service)
Antwoord van Trend Tool Technology
Hello Joe,
Its good to hear you received your nicely presented package at a fast delivery time. Many thanks for leaving a review on our page! Jack (customer services)
Excellent Service
Went on line to order a product, it arrived in less than 24 hours, amazing service.
11 november 2024
Antwoord van Trend Tool Technology
Hello Angela,
We are excited to hear how fast your got your order. Thanks for choosing Trend! and taking the time to leave use a review. Jack (customer services)
Great customer service and kindness…
Great customer service and kindness from Jack. Highly recommend.
Ros joinery
1 november 2024
Review zonder uitnodiging
Antwoord van Trend Tool Technology
Hello Rory,
We are glad to hear we could be of assistance and provide the parts you needed. Many thanks for taking the time to leave a warming review! Jack (customer service)
Antwoord van Trend Tool Technology
Hello Carl,
We are excited to hear how fast you got your order! thanks for taking the time to leave us a review. Jack (customer service)
Parts have not arrived
Parts have not arrived weren’t despatched as I requested waited over a week and no deliveries.
24 oktober 2024
Antwoord van Trend Tool Technology
Hello Brian,
We are deeply sorry to hear this. We will contact you directly to investigate and resolve this issue. Many thanks. Jack (Customer service)
Update -
Hello Brian,
Upon further investigation of this, we noticed there were 2x delivery attempts made to your address by our carrier, unfortunately these were unsuccessful as there was nobody available to receive the package. We can appreciate your frustration you did not receive your order during this time however this is out of our hands. We have taken all necessary steps to aid you and i can now see your replacement order was received 06/11/2024, 9:53, which is great news. Based on this experience and how we have addressed it please can i ask you rate our services with fairness relative to our possible options to customer care. Many thanks. Jack(customer services)
Was very straight forward to search…
Was very straight forward to search parts, which were then delivered very promptly
27 oktober 2024
Antwoord van Trend Tool Technology
Hello,
Many thanks for leaving us this review. We are happy to hear your user experience was smooth and you received what you needed at high speed. Jack (customer service)
Antwoord van Trend Tool Technology
Hi Barry, Great to hear your order has arrived in quick time. Thank you for posting your review, it's greatly appreciated. Kevin (Customer Service)
Spoke to jack @ D&M tool show about my…
Spoke to jack @ D&M tool show about my T8 router micro adjustments not working smoothly, I didn’t expect to hear anymore as most companies don’t care once they have your hard earned cash.Low and behold jack emailed me and within a week I was the proud owner a brand new T8 which will join the rest of my Trend tools which are all great/reliable. The best customer service I’ve ever received, keep up the excellent work jack/trend.
25 oktober 2024
Review zonder uitnodiging
Antwoord van Trend Tool Technology
Hi Ed, great to hear Jack was able to help with your replacement router, I'll make sure to let him know as I know he'll be warmed by your very kind words. Greatly appreciate your loyalty to Trend. Many thanks (Kevin, Customer Service)
No dispatch email
No dispatch email, nothing to say when my item will arrive. No correspondence
19 oktober 2024
Antwoord van Trend Tool Technology
Hello Daniel,
Thank you for sharing your feedback with us. We're truly sorry for the lack of communication regarding the dispatch and delivery updates for your order. We understand how important these notifications are in keeping you updated. Please know that our IT team is actively looking into ways to improve our system. Your feedback is incredibly valuable to us, and we are taking it on board as we work toward enhancing our customer experience. If you need any assistance with your order, please don’t hesitate to reach out. Jack (customer service)
Antwoord van Trend Tool Technology
Hello Alan,
Glad to hear you received your grub screws in a fast delivery time! also happy to hear you received great advice from a member of our team. Many thanks for leaving a review on our page. Jack (customer service)
Antwoord van Trend Tool Technology
Hello,
We are happy to hear you appreciate our services. Here at Trend we make sure our customer experience is unbeatable. Thank you for leaving a review on our page. Jack (customer services)
Next day delivery of high quality…
Next day delivery of high quality tooling is perfect.
14 oktober 2024
Antwoord van Trend Tool Technology
Hello,
Many thanks for leaving us 5 Stars! We are glad to hear you are happy with your product and the speedy delivery it got to you on. Jack (customer service)
KWJ700 Pro Worktop Jig
Recently purchased and have just used my new KWJ700 pro worktop jig for the first time, it makes cutting and jointing out of square corners and worktops of different widths through scribing etc a simple, accurate and speedy process. I have purchased and used many different jigs over the years, this is far the best and would highly recommend it to anyone thinking of buying a new jig.
A special thanks to Derick within Trend Technical Department for his help during my first use.
16 oktober 2024
Review zonder uitnodiging
Antwoord van Trend Tool Technology
Hello Joss,
We are delighted to hear about your positive experience with our newest Kitchen worktop jig. Its great to hear a member of our team could provide the knowledge you needed for your first time! your review means a lot to us, thank you for taking the time to write it. Jack (customer service)
Goods not received 15days later after…
Goods not received 15days later after paying for express delivery.
1 oktober 2024
Antwoord van Trend Tool Technology
Hi Nick, I hope our response to your review and delivery delay has restored your faith in Trend. It would be greatly appreciated if you would consider basing your star rating on the full experience of dealing with Trend. We do strive to offer the best service possible and apologise again for dropping the ball on the delivery. Kevin (Trend Customer Services)
Hello Nick,
We are deeply sorry to hear your order has experienced delays on its journey to you. I am aware my Colleague has contacted you directly on this and your issue has been progressed. Please allow us the opportunity to restore your faith in Trend. Again apologies for all inconvenience caused to you. Jack (customer service)
Excellent Service with good offers and…
Excellent Service with good offers and the postage was very quick. Well done.
11 oktober 2024
Antwoord van Trend Tool Technology
Hello Toni,
Thank you for taking the time to leave us a review. We are warmed to hear you appreciate our top service, great pricing and speedy delivery times. Thanks for choosing Trend. Jack (customer services)
Quality product via super service.
I have been a fan of Trend products for several years now. Everything that I have purchased has been of great quality, yet sensibly priced. This is true of my latest sharpening product and the speed of delivery was truely remarkable.
9 oktober 2024
Antwoord van Trend Tool Technology
Hello Gerald,
Many thanks for your kind words, we are warmed to hear you appreciate the competitive pricing and top quality products that Trend has to offer. Thanks for reviewing us! Jack (customer service)
Feedback
Previously Trend sold only via local agents.
Direct online purchasing is a big improvement and delivery was rapid.
Have requested the new catalogue as I find searching for the correct router bit on a screen is tricky
8 oktober 2024
Antwoord van Trend Tool Technology
Hello Malcolm,
Thank you for taking the time to leave us a review. We are glad to hear you enjoy ordering online and glad to hear you got your items at top speed. Jack (customer service)
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