I did the 7 day free trial and it was good since they give you time to explore the website. Im a busy person and was gonna cancel on day 6 but forgot and got charged on the 7th day when I thought I wo... Toon meer
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I recently found out that Trend Rocket has been charging me €47.11 every month, even though I canceled my free trial before it ended. I’m 100% sure I canceled it, and when I tried to log back in... Toon meer
Bedrijf heeft geantwoord
please cancel subscription as i was also that i had canceled subscription but i can see that they are still attempting to withdrawal monthly funds unsuccessfully. trendrocket is not for me as the mo... Toon meer
Bedrijf heeft geantwoord
Trend Rocket has been a game changer when it comes to finding new winning products. It has saved our team a load of time. Its user-friendly interface and comprehensive analytics provide valuab... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
TrendRocket.io is a DTC Intelligence Platform that helps you Find, Launch And Sell Million Dollar Products Designed for the next generation of entrepreneurs, we provide analytic tools and resources that make it easy for you to build, scale and grow your ecommerce business. A powerful software that collects millions of data points from thousands of brands and e-commerce stores around the globe, so you can find the next best product to launch (before anyone else) Discover Thriving New Products Find, produce and market the right products. With our real-time data, predictive analytics and access to top suppliers and manufacturers around the globe, it’s easy to identify, produce and market a winning product. Remove The Guesswork And Save Money Check real-time product sales, trends and winning campaigns. Stop spending time scrolling through Facebook and use our tools and insights to navigate the latest strategies from the biggest brands. Monitor Competitor Performance Find Facebook ads that work best for your niche, discover creative strategies and produce original ads that you know will outperform in your market.
Contactgegevens
775 South Road, 5035, Black Forest, Australië
- support@trendrocket.io
- trendrocket.io
3,2
Gemiddeld
35 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
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I did the 7 day free trial and it was…
I did the 7 day free trial and it was good since they give you time to explore the website. Im a busy person and was gonna cancel on day 6 but forgot and got charged on the 7th day when I thought I would have time until like 11:59pm. I emailed the support team immediately to see if there was a chance for a refund since I wasn’t ready to purchase or use the service in that moment. They emailed me 2 days later and handled it well. They were very understanding and appreciated that I gave the service tried and provided the refund!
23 november 2025
Review zonder uitnodiging
please cancel subscription as i was…
please cancel subscription as i was also that i had canceled subscription but i can see that they are still attempting to withdrawal monthly funds unsuccessfully. trendrocket is not for me as the monthly trend report is built into a service that i am already using.
29 oktober 2025
Review zonder uitnodiging
Antwoord van TrendRocket.io
I’m really sorry for the stress here. If you believed you’d cancelled but can still see monthly debit attempts, that’s on us to fix immediately.
Please email support@trendrocket.io
with the subject “Trustpilot—Cancellation” and include:
the email you used to sign up
your full name (as shown on this review)
last 4 digits of the card (or a recent invoice ID)
We’ll locate your account, cancel on the spot, and send written confirmation. If any charges were taken after your original cancellation attempt, we’ll reverse those right away. Also noted on your feedback that our monthly trend report duplicates a service you already use—thank you; we’ll review how we make that clearer before trial/checkout.
Again, apologies for the hassle—looking forward to getting this resolved for you today
I recently found out that Trend Rocket is still billing me after 4 months of a cancelled trail
I recently found out that Trend Rocket has been charging me €47.11 every month, even though I canceled my free trial before it ended. I’m 100% sure I canceled it, and when I tried to log back in afterward, I couldn’t even access my account anymore.
I’ve already sent them an email asking for a full refund and to stop the billing immediately, and now I’m just waiting to see if they respond.
I find this totally not okay, especially after seeing that many other people are having the same issue here on Trustpilot. I actually came back because I was considering using Trend Rocket again, but this whole situation has made me lose trust completely.
23 oktober 2025
Review zonder uitnodiging
Antwoord van TrendRocket.io
Hi Maxim,
Thanks for your review, and we're sorry for any confusion or frustration caused. After looking into your case, we found two accounts registered under similar emails on the same day. It appears the trial cancellation was made on one account, while the other—associated with the charges—remained active.
We’ve now cancelled the active subscription and, as a gesture of goodwill, have issued a one-time refund for the most recent charge. You’ll see the funds returned to your account within 5–10 business days depending on your bank.
If you'd like to use Trend Rocket again in the future, we’d be happy to help ensure everything is set up correctly. In the meantime, feel free to reply to our support email if you have any questions.
Best regards,
Dev – Trend Rocket Support Team
Service
I had a problem so I emailed and they got back to me within 24 hours and solved my problem immediately. Really helpful.
21 oktober 2025
Review zonder uitnodiging
Great customer service
I had a great customer service experience with Trend Rocket and specifically Dev, they were prompt with their reply and totally understanding.
21 oktober 2025
Review zonder uitnodiging
I didn’t like the tool
I didn’t like the tool. A lot of brands without data, like the ads they run for example (so useless). I cancelled my free trial so that i could test it out but then in couldn’t enter anymore. I e-mailed them and could get back in, but then they charged me anyway after i cancelled already. But I have to say they did give me the full refund after. Overall just not a good product/experience
2 oktober 2025
Review zonder uitnodiging
Antwoord van TrendRocket.io
Hi there,
Thanks for taking the time to leave your honest feedback — we really appreciate it.
I’m sorry to hear that your experience with Trend Rocket didn’t meet expectations. We’re constantly working to improve both the quality of the data and the overall user experience, and your input helps us identify where we need to do better.
We’re glad we could resolve the billing issue quickly and get that refund back to you. That said, we totally understand that the product wasn’t the right fit for your needs at this time.
If you ever decide to give us another shot down the line, we’d love the opportunity to show you how much we’ve improved.
Wishing you all the best,
Dev
Trend Rocket Team
The website serves the goal
The website serves the goal. I had to cancel mu subscription, cause i lost access to my email they cancelled the subscription and also refund the last month. Amazing support
7 oktober 2025
Review zonder uitnodiging
Happy with the customer service
Was charged after the trial, but reached out to customer service and they gave me a refund within 24 hour. Will probably use this service in the future.
5 oktober 2025
Review zonder uitnodiging
was billed after canceling 7-day free trial need refund
I signed up for the 7-day free trial and canceled my subscription on the seventh day, before the billing period began. Despite this, I was charged $49, which I was not expecting.
As a small business owner currently struggling to get my dropshipping store off the ground, this unexpected charge has put me in a difficult position financially. When I canceled the trial, there was no indication that I would still be billed
I want to start by saying again that I actually liked TrendRocket and had planned to come back and subscribe once I was in a better financial position. However, I was recently billed even though I had already canceled my subscription.
I contacted Customer Service twice by email but have not received a response. I’m certain I canceled before the billing period began, as I did not see any charges on my bank account or on TrendRocket until after my cancellation. This makes me think my cancellation may not have gone through properly.
I kindly ask that you review my account and issue a refund. I believe this would be the right thing to do, and it would mean a lot to me given my current financial situation.
27 september 2025
Review zonder uitnodiging
Antwoord van TrendRocket.io
Hi,
Thank you for reaching out and for your kind words about Trend Rocket — we're really glad to hear that you found the platform valuable, and we appreciate you taking the time to explain your situation.
I'm sorry to hear about the unexpected charge and any inconvenience it may have caused, especially during a challenging time with your business. I'd like to help resolve this for you as quickly as possible.
To investigate this further, could you please share the email address associated with your Trend Rocket account? Once we have that, we can look into the exact timeline of your trial cancellation and billing to determine what happened.
Looking forward to your reply.
Best regards,
Dev
Trend Rocket's support team is great.
Trend Rocket's support team was very quick to respond and very professional and helpful. Wether or not the product is for you, it is clearly being ran by a competent team.
18 augustus 2025
Review zonder uitnodiging
Tried the website on the trial and it…
Tried the website on the trial and it wasn’t for my business however a subscription came out and they were quick to respond and nicely issued a refund as I hadn’t used the service since the trial !!!
17 augustus 2025
Review zonder uitnodiging
Does as advertised and easy to use
Does as advertised. Really helped me generate ideas and looks at what a number of other ideas were doing to further help formulate my own plans. I had a billing issue which was my fault entirely not theirs and they were super quick to respond and help me out which so many companies just say bad luck. Great to see some care for customers in a world where we see less and less
10 augustus 2025
Review zonder uitnodiging
Complete scam
Complete scammers. I signed up for the trial and remembered to cancel it before it ended. However, when you follow the rules on their website to cancel it is not clear how to do so as there are no buttons or sections that put cancel my suscrption. As a result, when the trial ends they charge you the 46€ the subscription costs. Please, do not make the same mistake. Stay away from this site.
14 juni 2025
Review zonder uitnodiging
Antwoord van TrendRocket.io
Hello Hugo,
Thanks for your feedback. We’ve looked into our records but haven’t been able to find an account associated with your details.
If you can share the email address you used to sign up, we’d be happy to investigate this further and resolve any issues promptly.
Best regards,
Dev
Antwoord van TrendRocket.io
Hi there,
Thanks for taking the time to share your feedback — we're sorry to hear about your experience. Our team is currently working on performance improvements to speed up result loading times, and your input helps us prioritize that work.
You're currently on a trial that still has 2 days remaining, so if you're open to it, we’d love a chance to help resolve the issue before it ends. Feel free to reach out to our support team at support@trendrocket.io and we’ll be happy to assist directly.
Thanks again for trying Trend Rocket.
Best,
Dev
they lied to you
Trend Rocket will make you angry and it won't be a little, what a slow platform that never loads, I contacted support and they didn't solve the problem, but they did charge me for payment very well
18 maart 2025
Review zonder uitnodiging
Antwoord van TrendRocket.io
We’re sorry to hear about your frustration. However, after reviewing our records, we couldn’t find an active subscription under your account. While we take all feedback seriously, we were unable to verify any platform-wide performance issues at the time of your previous concerns. Our team is always available to assist with any technical difficulties, and we encourage you to reach out so we can troubleshoot further.
If you believe there has been a billing error, please contact our support team with details, and we’ll be happy to investigate.
– The Trend Rocket Team
You can never cancel a subscription
You can never cancel a subscription in its trail stage. Their support team finally responded after a long wait and never resolved the issue.
Trendrocket.io should incorporate online support to render faster online real-time services.
26 februari 2025
Review zonder uitnodiging
Antwoord van TrendRocket.io
Hi Nnenna,
I’m truly sorry to hear about your experience and any frustration it may have caused. I want to clarify that your subscription was successfully canceled, and a full refund has already been processed as a one-time exception.
The delay in our response was due to the long Labor Day weekend, which may have caused a slight backlog in support inquiries. We strive to respond as quickly as possible, and I apologize for any inconvenience caused.
Your feedback is valuable to us, and we’re continuously working to improve both our platform and customer support. If there’s anything else I can assist you with, please don’t hesitate to reach out.
Best,
Dev
Trend Rocket Support Team
i don’t think I have given a 1 start…
i don’t think I have given a 1 start review ever!
The customer service is awful and takes feedback too emotionally!
Second I made 2 or 3 accounts because their software kept on forcing me to create them (as it wouldn’t let me sign in or change account) and then charged my card and blocked my account
4 juli 2024
Review zonder uitnodiging
Antwoord van TrendRocket.io
Thank you for your review. As we have not received the requested information via Trustpilot to verify the experience, the following reply outlines the most probable cause of the issue.
Our records show that the accounts were suspended due to repeated violations of our platform's terms of service over the past few months. These terms are established to ensure fair usage for all users, and our support team enforces them to maintain the integrity and fairness of our service. Consequently, the suspension of your accounts was necessary to safeguard the experience of all genuine users.
We would also like to clarify that creating multiple accounts, particularly over different time periods, is not required and may lead to account issues.
Furthermore, accounts cancelled within the trial period do not incur charges. If a charge was applied, it indicates that the account had already converted to a paid subscription beyond the trial period.
To avoid such situations, we encourage all users to adhere to our terms and use the platform responsibly. Should you have any further questions or need assistance, please do not hesitate to contact us.
Regards,
Customer Service Manager
Antwoord van TrendRocket.io
Thank you Ren - keep us posted with your success story :)
Little to no useful data or insight
Little to no useful data or insight. They give an arbitrary revenue and scaling score based on what they say is proprietary data insights.
Firstly, I never trust it when software company is obscure with their system and how they gather data. You expect people to just believe that your revenue and scaling score is accurate?
Secondly, let's just say that the score is accurate. What does it really represent? Let's say there is a brand scoring 40 in revenue and 60 in scaling - How am I supposed to use this score? How am I supposed to analyze the score? What does 40 mean? What does 60 mean? What do those numbers represent and how do they correlate with real numbers like, for example, revenue or the amount of adspent, or maybe the competition?
Revealing the real metrics breakdown of REAL NUMBERS that truly matter would be far more useful than giving obscure scoring numbers. For example, real numbers such as the estimated traffic, the estimated revenue, when the products are launched, for how long have the ads been running, number of competitors, estimated spend on ads. These are FAR MORE USEFUL than arbitrary scoring numbers that don't mean anything.
If you want to offer something really valuable, you should show REAL METRICS that matter rather than arbitrarily and obscurely assigning score to a brand which CANNOT BE ANALYZED AT ALL by the users.
15 juli 2024
Review zonder uitnodiging
Antwoord van TrendRocket.io
Hello,
Thank you for sharing your feedback. We value your input and would like to address your concerns in detail.
Firstly, we understand your skepticism regarding proprietary systems and data-gathering methods. Transparency is important, and we aim to provide clarity on how our scoring works. Our revenue and scaling scores are derived from a dynamic algorithm that evolves over time as the brand progresses and more data is gathered. These scores are not arbitrary; they are based on a robust combination of actual data including traffic, revenue estimates, social metrics, review data, product statistics, pricing analysis, and other relevant metrics available on our platform.
Regarding the utility of these scores, they are designed to offer a high-level overview of a brand's performance and potential for growth. A score of 40 in revenue and 60 in scaling, for instance, reflects various underlying metrics that contribute to these scores. These numbers correlate with real-world data points such as estimated traffic, revenue, ad spend, competition analysis, and more. This allows users to quickly gauge where a brand stands and identify areas for improvement.
For those who prefer deeper insights, our platform provides the capability to run custom analyses across hundreds of different metrics in real-time, along with historical data. This empowers users to derive actionable insights tailored to their specific needs.
We are pleased to note that many of our users find our data highly actionable and continue to rely on it for their e-commerce operations, agency work, and investment decisions. These users have successfully leveraged our insights to drive their businesses forward.
While we strive to provide valuable data, we understand that our platform may not meet everyone's needs. That's why we offer trial periods, allowing users to evaluate our services before committing.
If you had any issues understanding the data available, our support team has always been available to answer questions and provide assistance. We encourage users to reach out to us first for help in making the most of the platform.
Best regards,
Customer Service Manager
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