trentbarton land Reviews 534

Can't even keep their buses on time constantly cancelled and broken trentbarton are crap

Just a shout out for the lady who was trying to please some impatient traveler's tonight was doing her best to explain that the delay was caused by a collision at wheat croft island,they stopped moaning when we're givern free tickets to travel, for me she did an amazing job 10 out of 10 well done

Buses are consistently late or just straight up cancelling!!! Especially the v3 going into derby city centre. This bus is almost without fail at least 20 minutes late daily which makes people late to work or have to get a taxi which costs a lot of money overtime. Something needs to be done about this as it’s been going on for years now and nothing whatsoever has changed. I understand road complications and traffic but when I track the bus it’s sat in Burton when it’s meant to be within heatherton by then!!! At least change the bus times so people aren’t frustrated when it turns up 20-30 minutes late.

How can you forget the bus people take to the remote town of Alferton, where they walk from work?

These are so unreliable waited for a bus yesterday put my hand out and it went straight passed me so rude waited 25 mins for it

I'm not sure what has happened to the Allestree service. The drivers used to be lovely but I'm afraid a lot (not all) of the current drivers are not very good. The service is meant to be every 10 mins but it fails to deliver. The buses are uncomfortable and I do not understand why they seem to treat the roads as a race track. They now race down Askerfield Avenue - often on the wrong side of the road because of parked cars - and then have to brake hard when they reach the island. I'm curious as to who is paying for this service,. The buses are often driving around empty so it is clearly not a commercial operation. Whoever is subsidising this service is wasting tax payers' money.

Bus from nottingham vic centre due to leave at 1.40pm was over 30mins late

My experience with this company has been extremely frustrating. I have been repeatedly charged inconsistent amounts—sometimes 2, sometimes 3, sometimes 5.6—with no clear explanation. Despite providing an official bank receipt showing the exact dates, amounts, and the company responsible for these deductions, I was told there was no record of any of these transactions on their system.
I provided all the information they requested multiple times, yet the issue was not properly investigated and was effectively dismissed. It is unacceptable for a company to charge customers random amounts and then deny responsibility. This lack of transparency and accountability is deeply concerning.
Based on my experience, I cannot recommend this company.

Why am I not surprised at Trent Barton buses awful review score.
Neither am I surprised at the fact they don’t seem to care about contacting disgruntled customers to resolve the many issues listed here.
I will share my experience in any case.
Although it was my 15 year old daughter who was left stranded by a very rude driver who refused her £20 after her contact less card got rejected - probably because it was a new bank account.
Even though she had cash means to pay, the driver abruptly said “I’m not taking that!”
Bus and taxi companies are obliged to allow minors or vulnerable members of the public safe travel EVEN IF THEY DONT HAVE MEANS TO PAY!
I was furious when she finally managed to get hold of me in floods of tears and explained what at had happened.
It was one of the first times she had used a public bus by herself and this event has knocked her confidence.
What a shameful company.
Use Uber instead.

Either don't show for 1,5 hour or a driver delays journeys on the bus for no reason. Absolutely horrible service!

The driver of the 2 heading towards Ilkeston just sailed past the stop and was unapologetic, rude and implied the walk would do me good (I’m 71 with an arthritic hip). I’m v angry!

Their buses are dirty, outdated, dusty and uncomfortable. The seats look at least 20-30 years old and are so uncomfortable. Most of the drivers seem to hate their jobs and are rude to passengers.

Two stars.

What time do they actually turn up?

I’ve been using their service for multiple years and I don’t think a service has ever arrived on time.

I’ve waited numerous times for over an hour plus over expected arrival time for service that has travelled 8 miles from start point.

Without government subsidies, TrentBarton would fail.

They cannot provide the service they claim to deliver.

If I could, I’d rather hop than use Trent Barton.

Yet again the 6.2 service is conspicuous by its absence and no reasons or excuses are given. Over the years I've sworn by Trent (later TrentBarton) buses: now I spend most of my time swearing at them!

Unreliable buses due to poor maintenance. Not going to waste my time going on i just want trent barton to know i will be reporting them to the dvsa as unfit for public transportation and when they dont like what they see and they wont. I want you to know. Its me eho cost you you operating license

The drivers think it’s funny when you press the bell and then speed up and slam the brakes on at the stop to send you flying. It must be a competition with them. NCT are different again.

Just to advise anyone getting the v1 from Hilton to derby is so unreliable and a total mess it arrives when every
It’s a total joke

Bus i4 leaving market square 16.10 pm. Bus no 132. Driver needs to go for customer service training.i asked him if the bus will be leaving soon. He ignored me. I felt embarrassed for that.

The V1 from derby to Burton at 4.45 is consistently late by half an hour, almost every day I use it I'm stuck in derby bus station waiting for ages.

The Nines.
I went to catch the 22.05 bus at Swanwich Church going towards Alfreton. That bus arrived at 21.59 six minutes early. If the bus is early it should wait at Ripley Market Place until its alloted time of 22.00 it therefore appears that Trent Barton have perfected warp drive and can arrive at its destinaton before it leaves its starting place. I just wish that its time tables showed it had perfected time travel.
What a waste of time as a bus company, but fantastic for travel between planets and time. How can we get rid of this company