Took money but none in stock
Ordered some table tops from the website and payment was all taken. Only when I chased them asking what was going on with my order as I'd heard nothing after I placed the order, was I then told they weren't in stock and they had no idea when they were going to be coming in!
Now a waiting game to see how long it takes to get my money back so I can look else where for some
Antwoord van Trent Furniture
Thank you for your feedback, and I’m very sorry for the frustration caused.
We do make it a priority to contact all online orders the following day and provide delivery timelines. As your order was only placed the day before, we were due to call you that morning, but you understandably reached out to us first.
We generally hold the majority of our items in stock for fast delivery, so I’m very sorry that this wasn’t the case with the table tops you selected.
As a gesture of goodwill, we did offer a complimentary upgrade to an alternative option. I can confirm that your full refund was issued and processed immediately after we spoke to you.
We’re very sorry again for the inconvenience caused and appreciate you bringing this to our attention.