Tricon Reviews 66

I truly hate leave negative reviews, but after living in a Tricon Residential community in Menifee California and spending months attempting to resolve issues through the proper channels, I feel compelled to share my experience.

The most significant issue has been an ongoing HVAC/heating failure that originally began in February 2026. Despite multiple maintenance requests, countless phone calls, technician visits, involvement from Tricon maintenance personnel, and even a third-party HVAC contractor, the problem continued. What was most frustrating was not just the repair itself, but the complete lack of communication, accountability, and urgency surrounding a basic habitability issue.

Throughout this process, I communicated directly with Regional Manager William Yanez Manecke who later just cc'd some other people in management, the leasing office team, Tricon customer service, centralized maintenance, onsite maintenance personnel, and outside contractors. Despite repeatedly explaining that I had already contacted maintenance, escalated the issue, and took time off work (8 days to be exact) to accommodate multiple repair attempts, I continued receiving the same response: call maintenance again, follow up again, and continue waiting.

Eventually, after months of failed repair attempts and lack of meaningful updates, I was forced to file a complaint with the City of Menifee Code Enforcement Division. The City reviewed my complaint and immediately opened Code Enforcement Case CE-26-0539.

Unfortunately, the HVAC issue is only part of the problem which has still be fixed or address.

The overall condition of the community has steadily declined. Trash cans are routinely left out throughout the neighborhood for extended periods, creating a cluttered and neglected appearance. Common areas frequently appear overlooked, and there seems to be little enforcement of community standards that residents are expected to follow. In which William continues to provide excuses, what's sad is no other community has this issue. I literally gave him the plan to have them removed at owners expense and he did what he normally does, not reply....

The dog park, which is advertised as a community amenity, is often littered with dog waste and appears to go extended periods without proper cleaning or maintenance. Residents paying premium rental rates should not have to navigate dog waste, overflowing trash cans, and poorly maintained common areas. Also the pool, they'll tell you is heated, but it is not and not to mention their gym, the overhead speakers don't work, I told them via email in February that the treadmills were breaking down and STILL not fixed.

What disappoints me most was the lack of ownership and accountability. Problems are "acknowledged", but meaningful action often appears delayed or passed between departments. Residents should not have to act as project managers to coordinate communication between leasing staff, regional management, customer service, maintenance teams, and contractors just to resolve basic issues.

For the amount of rent being charged, I expected significantly better communication, responsiveness, and pride in the community. Instead, I experienced poor communication, delayed maintenance resolution, declining community standards, and a complete lack of urgency regarding issues that directly affect residents.

I sincerely hope Tricon Residential leadership takes a serious look at its customer service, maintenance escalation process, community upkeep, and management accountability. There is a substantial gap between the image being marketed and the experience I have personally received.

This rating does not reflect the excellent service provided by the maintenance tech who checked the leak from the refrigerator. He gets 5 stars.

This rating reflects the fact water still is leaking from under the freezer area after the filter was removed from the back of the refrigerator.

I just appreciate that Tricon fixes things immediately amd its done righr the first time, unlike your competitor, my old rental company.. Invitation Homes. Your technicians are always so nice, smile, talk, explain, and just do great work. I love tricon for sure.

Sending out handyman for AC and electrical work ...making 4 visits in 2 weeks ...losing work and out 400 dollars for portable AC. Finally an actual professional/expert comes out and it's done within an hr. That sums it up

Since I moved in here on April 15, Tricon has done everything to make our stay comfortable from fixing our AC and replacing the unit and completing every work order

We have been in our home for 5 years and Tricon is the best. From maintenance to any questions we need asked they are one call away. They also have an amazing portal that is easy to utilize.

Carlo was amazing and always do a Asome job.

I've been renting from Tricon since October 2025 and they have been amazing every step of the way. Would highly recommend them to anyone looking to lease a home.

My experience with Tricon have been nothing short of EXCELLENT! Each time I reach out, I’m greeted with curiosity, and understanding. Any maintenance request have been addressed with urgency and I’ve been happy with each outcome. I look forward to beefing a Tricon resident until I purchase my own home.

Well whenever I need something fix or looked at around my home they get right on it and get her done thanks for that I really appreciate that.And if I need to talk to someone at Tricom i always get the help I needs to solve my issues thanks again I love my home and I love living here.

Tried to view a property. Just a showing. They charge a fee and want a cc on file for a simple property tour. Company is an entire scam. Reported theories listing on every site I could find it. Cute house too. Unfortunate for the owners

TriCon is a Great company

Tricon has taken good care of us. Love the house.

Your customer service is excellent. We have recieved prompt service anytime we have needed it.

Johnny Waters gets us right every time he comes out and he is very accommodating. The only tech that my my is comfortable with.

I wish I could give this company a zero. I’ve been with them for 5 years but the last 2 years has been horrible. They will over charge you and then blame you. Do not rent from this company. I can’t wait until my lease is up. They tell you they understand but that just part of their company line to make you feel better but they really don’t care

We been a residence of Tricon for the last year and it’s been the worst experience of a lifetime. We cannot wait to get out of this lease and never look back at Tricon again they rob you blind so many unknown charges. Tricon just sucks in general I would never recommend nobody rent through there property management, or you will be paying almost double your rent at the end .

Stay away from Tricon!! Worst company EVER!! Home was flooded in March 2026 due to a pipe that burst in the wall. A section of the floor was taken up. Nothing else was done. Tricon had three companies to come out and submit a bid in which all three were rejected by Tricon. Upon speaking to the companies that were rejected , we were informed that Tricon only wanted to pay $3,000 and nothing more. Due to the delay by Tricon, the flooring has become worse and the entire hardwood downstairs will have to be treated for mold and replaced in which they will not do. STAY AWAY FROM THIS COMPANY!!

We rented 809 N 95th Pl, Mesa, AZ for two years, and our experience was extremely disappointing from start to finish.
We were required to pay a $600 non‑refundable pet fee on top of a monthly pet charge. We also paid for a “smart home system” that never worked once during our entire lease.

They kept over $1600.00 of our refundable security deposit

From the very first walkthrough, we pointed out serious issues:
• untreated and warped wood fencing with nails sticking through
• a weak front door and a rattling, very old sliding door
• no dryer vent

The representative told us directly that they “wouldn’t spend the money” to fix the doors or make proper repairs.
Within months, the exterior paint began peeling off the house in sheets, blowing across the yard and neighborhood. We called repeatedly. Months later, they finally sent an unmarked truck with what appeared to be an unlicensed painter who brought his kids with him. We were left to clean up all the paint chips ourselves.
The flooring peeled up in the bathroom and bedroom. When the second walkthrough happened after a year, we again showed the fencing issues, nails sticking out toward the neighbor’s yard, the failing doors, the missing dryer vent, and the non‑functional smart home system. No one ever followed up. No repairs were ever made.
Our neighbor’s dogs repeatedly got under the fence and attacked our dogs because the fence was so warped. We had to spend our own money on a no‑dig barrier, a gate, and a screen door just to keep our pets safe and secure.
After moving out, they returned only $100 of our deposit. First they claimed it was due to “flooring damage,” but when questioned, they changed the story and said it was because the interior “needed repainting” and that the paint supposedly had After moving out, they returned only $86 of our deposit. First they claimed it was due to “flooring damage,” but when questioned, they changed the story and said it was because the interior “needed repainting” and that the paint supposedly had a “5‑year warranty” we were responsible for. This makes no sense, especially since the walls already had visible patch jobs underneath the paint when we moved in, and one of those old patches literally opened up when we moved our couch.

We did not receive proper repairs, proper communication, or a fair deposit return. They kept all but $100

The only positive thing I can say is that the A/C worked well.
I would not recommend renting this property or working with this management company based on our experience.

4/22/26 Update to your response:You were informed of all the issues during your inspections, yet your inspection staff never followed up or addressed any of the problems we reported. It is unreasonable for you to claim that interior paint carries a “5‑year warranty” before a tenant moves in, especially when this was never disclosed in advance. We live in the desert, with a mostly dirt and rock lot, and the interior would not require repainting due to anything we did. If I were a new tenant, I would reasonably expect fresh paint, not paint already failing.

Additionally:

The exterior paint began peeling off in sheets within months of move‑in.

The exterior is peeling again now, which clearly indicates poor workmanship or low‑quality materials.

Repainting after two years is normal wear and tear, not tenant damage, and falls under the landlord’s responsibility under Arizona law.

We shouldn't be charged almost a $1000 for repainting a living room