On the phone
On the phone, we went to buy 4 tickets to get home after being cancelled on our original flight.
We started the transaction. After they took $1,149.00 they said they couldn’t get 4 seats, just 2. We said that we needed to cancel the transaction. We were told that they would return the money. That was March 30th 2025.
Here it is June 10th and we still have not received our refund.
They have given us the runaround and hang up on us.
Mind you, we have never been nasty to them. We just want our money back for the service that THEY could not provide.
They say a supervisor will call us. They never do. There is never a manager or supervisor in. So they say. We do have an email from Max Anderson saying that they do owe us a refund. That was 5 weeks ago.
Now they have blocked my husbands number. We called on my phone this morning and we were told a supervisor will be there in 3 hours.
I guarantee that there will be the runaround again.
Trip fares are fraudulent and I will be turning them into better business bureau.
Antwoord van Tripfare
Dear Anne,
I am really sorry for the inconvenience caused. However, I have checked and verified there was no such transaction happened on the date you have mentioned. Also, we do not have any one named Max Anderson in our organisation. I would appreciate if you could share more details like booking details, sector etc. Also, do share us the website where you have made the booking or phone number as you have mentioned. Please share details in: info@tripfare.co
Thanking you
Shareen
