Tripp Bagage Reviews 

I am only leaving 1 star because I can't give zero.
I got a new suitcase through trip back in November 23. It has been used 3 times. The 3rd time it leaked and water had ruined a lot of stuff I had got at a comiccon, most of it irreplaceable. I contacted customer service and they asked for the PO number and photos. I sent this to them. I then got an email to say that its not covered under warranty and they dont advertise their suitcases to be waterproof. So I am now stuck with a suitcase I can't use as its not fit for purpose and am down on the cash I wasted buying it. Do not buy from them, go to other companies and buy a better quality.

I can see that tripp have tried to get me to send them my details. But as previously stated I did this and got nowhere. They seem to act concerned but really this is for PR as I have already sent details and got a poor service. My previous review (above) still stands and I urge people not to buy from them

Ordered my 6 suitcases on 9/08/24
Was supposed to be delivered between 16-18/08/24. Than DPD sends me a message saying it will be coming on 19/08/24 as requested, I didn’t even request any changes. It didn’t come on the 19th either. Emailed Sarah Lambert service supervisor not proper reply.
Rang customer service 4 times than when you come to no 2 in the queue it goes on answering machine. Left message to ring back didn’t receive any call back.😖😖😖😖😖
Than I found another phone number and rang that number. A lovely gentleman called Girish Gopalakrishnan who was so calm and polite and told me my order has been messed up, he sent me whole new lot of my suitcases and told me I will receive it on Thursday and it has just arrived. A very big thank you to Girish.😊😊😊😊😊

Bought set of Tripp suitcases in 2018 from Debenhams. I've used one only 2 twice and the handle got stuck and wouldn't move.

I emailed Chantelle Butler who after telling her when I purchased it and that I was outside of warranty she proceeds to tell me I was outside of warranty, she was not a helpful person at all. I asked if she could give me a link to parts so I could get this suitcase mended as there was nothing else wrong with it. She came back and said we don't do parts!

I went back and said so I suppose I have to throw the suitcase away, she didn't reply.

What a company, you need to look at your customer services. I will not buy or recommend you to anyone, I always thought you were one of the best suitcase suppliers but not now.

My handyman eventually took it apart to find that the spring was bent and that was causing the problem.

Purchased large Tripp case £89. Used twice and wheel has come off. Apparently not covered under 5 year guarantee. Tripp don't carry replacements. Can't find exact replacement anywhere. Tripp said that extreme force must have been used in order for the wheel to come off and to contact the airline we used. They did offer to put this in writing to the airline.

I purchased a Tripp suitcase in April for my planned holiday in August, on packing I realised there was a issue with zip fasteners so I was unable to lock case, I contacted customer service on my return, I was told it wasn’t covered by 5year guarantee, I was also told that usage had damaged zip, ( first use) I was then offered a zip part to repair myself, as a large well known company I was shocked at the customer service I received, please be careful when purchasing 5 year guarantee offered is not what you receive if you have a issue. Definitely wouldn’t purchase from Tripp in the future. S. Morgan. Order number 1550 5484 440 342

My luggage has yet to be received and the drivers are not delivering it correctly. I've just been to the post office and there is no receipt of my order and the driver had put on the track that someone called Sam had received my parcel which is a lie. I'm due to travel in 3 days with no luggage. A refund or dispatch of another set of suitcases is needed asap. Now I'm wishing I didn't order from your company. You need to change to a different delivery company because dpd are thieves & are s**t.

Someone respond asap.

So, we bought brand new Tripp suitcases for our 2024 holiday. There were 2 large and 3 medium size cases. We bought them in a spring sale with the intention to use them for our summer holiday. After unboxing, they all looked nice with combination memory locks, so we stored them back away in their boxes until it was holiday time (July). The first experience was one of the medium cases did not allow us to set a code. We tried many time after reading the instructions over and over again, but no good. The other 4 were ok, so we put it down to a failed product that was obviously not PDI checked. When we arrived at the destination airport, one suitcase had a severe dent in it and the others were all scratched and buckled looking, but everything was intact. When we arrived home, the suitcases were even more buckled and slightly dented. A while with a hair dryer meant I could push it back into shape. For me though, the other suitcases on the conveyor all looked perfectly good, however our brand new ones looked like they had been used many times.
For me, the quality or thickness of these suitcases are not very good and a complete waste of money. Avoid these and buy something stronger!!!

Very disappointing. Ordered on 30 June 2024.
Received emails saying dispatched, Received email from DPD that it was to be delivered between 8-10 July.
I tried to track my suitcase but DPD said they hadn't received it.
Emailed tripp 10 July to say not received, they said it was in the courier system.I updated them saying what emails I had received. 12 July I get an email saying DPD have lost my suitcase in the warehouse.
I fly out next week, I've not got to spend my weekend looking for another suitcase instead of packing.
Not impressed.

I ordered 3 suitcases and payment was taken from my bank account £175.00. 3 hours later I recieved an email to say i need to complete my purchase..by the way these all went in my spam!
I've sent the online form as there is no phone number on their website. Reply can take 3 days!! Couldn't wait so searched up a phone number . Waited in the queue 6 in line to then reach number 2 line to be told to leave a message and they will call me back.
If I wanted to be called back I would of chose that option in the first place. Really not happy.

I have just had to write to them regarding two cabin bags which we tried to use for our holiday in June. Both handles snapped before we got on and off the plane! I wait in anticipation for a response, especially as I purchased them in January, so no longer have the order number. Watch this space folks!

Purchased a small suitcase last week. Had notification that it had dispatched and that DPD had received the package. Received messages saying my parcel was out for delivery, then the delivery driver changed, and then was told that the package was being returned to vendor (not at my request so I was baffled). Emailed CS, was told they will send me another one which would leave on July 1st. No messages since, checked today if it left the warehouse and now there’s another issue!! Tripp - what is going on with your logistics and warehouse? Every other company on earth manages to ship the items that people have purchased. Unacceptable. I will say the customer service contact has been very helpful, and this mess is not her fault.

I have ordered 3 suitcases. One box received last week contains the large one. Others not arrived. Sent lots of e mails. Photo evidence of one of delivered, still missing a large and small. DPD saying Tripp only sent one box. No one replies or communicates

Was looking forward to receiving my two suitcases I ordered on 14.5.2024, I thought they’d be next day delivery as ordered before 4pm. Then I got email stating 17th-21st of May. We are travelling on the 20th May so I emailed them to be told keep an eye out for Email from DPD which they said would be soon! Once DPD do message it’ll be 1-3 days to be delivered. It’s now 5.15pm on 18th May and still nothing. Feeling very disappointed and let down right now, as my Daughter ordered herself an IT suitcase on the 16th and received it on the 17th. So be careful when ordering from here as could be scammers!

I haven't received any confirmation email or dispatch notification for my order.

Despite reaching out to online customer support (online form) after not receiving a confirmation email, they only responded a day later, mentioning a system issue and assuring me that my order was being prepared for dispatch. However, that was 7 days ago, and I haven't received any further communication since.

It's passed 6 working days now and still theres no update on my order.

I hope this can be resolved by end of this week as I fly out next week.

Recently purchased the Tripp Lite 4W medium hard shell suitcase. Ordering and delivery excellent. Suitcase dimensions are actually slightly smaller than given on the website, I was concerned I would have to return the case. However once I’d packed everything I found it more than adequate. There was plenty of space and the mesh divider section is sturdy and spacious. Great quality, well made and excellent locking system. Glided with ease when travelling, an all round excellent purchase and would highly recommend.

Bought about 6 suitcases back in August wrote to them with fault in September as one wheel came off. No reply from customer service God help me what am I gonna do with rest 5 within a month they couldn’t reply. Thinking of contacting my bank after this.

Recently, I purchased a tripp case online. When it arrived the outer packaging was damaged and the case appeared to have a dent. I sent numerous photos, and indicated I would keep the case rather than return for a reasonable discount. I have previously bought approximately 4 other tripp cases. None had such problems. I received a rather abrupt email, to inform me that the case did not have a fault and if I wished I could return for a refund at what I suppose is my own expense. Not good customer service. The case clearly has a fault, but they are refusing to acknowledge this.

I bought two softshell large suitcase last year. They are light but not water proof. I had a stop over in Dubai this March 2024 during a very heavy rainy season. My clothes got wet and stained. I had to wash almost all my clothes after arriving at my destination. I was extremely disappointed that my clothes were wet. I would not buy again. You should be able to use a suitcase in all weather season not just summer.

Bought a Tripp suitcase from the shop at Ashford outlet centre. Initially I was very pleased with the case. The size and quality seemed very good. However very soon the. Wheels became stiff and the case became uncontrollable. The wheels almost seized up. I threw the case away in disgust. I have since bought a pair of American Tourister cases. These cases have bearings in the wheels and operate fantastically.

We had a problem with recently bought Tripp suitcases and had to return them to the Tripp shop at Boundary Mill, North Shields. There, the staff member was excellent and we received new baggage - which was what we wanted as we loved the look and size of the cases. We can cope with production problems/faults if the issue is dealt with well and we cannot fault the staff in this branch. Many thanks.