I ordered a full terrarium set for my son, incl the glass bowl, as well as a kit to renew my own terrarium from Tropical Glass. Everything arrived in perfect order and my son and I had a "terrarium p... Toon meer
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Lees wat reviewers zeggen
My new go-to company! I've previously purchased sheet moss from this company and was so impressed by the value for money and quality. I've recently purchased more moss, cork bark and a plant and I'm... Toon meer
Bedrijf heeft geantwoord
Always get my Terrarium plants and moss from here, always good quality and well cared for when packed. Customer service is great, rang to add couple things day after I placed an order when seen they... Toon meer
The time flew past. Issac was full of knowledge and enthusiasm. We have definitely got the bug to make some more. Would highly recommend.
Bedrijfsgegevens
Geschreven door het bedrijf
One stop shop for terrarium lovers. Create you own ecosystem thanks to our wide selection of DIY terrarium kits, terrarium jar, plants and all accessories needed.
Contactgegevens
London, Verenigd Koninkrijk
- info@tropicalglass.co.uk
- tropicalglass.co.uk
4,8
Uitstekend
876 reviews
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Heeft 33% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Great experience
Great dispatch time and products exactly as shown on site. Was worried about packaging quality when making my order, but was very impressed to the standard their fragile products are wrapped to get to you safely.
Would recommend to anyone needing their services!
25 juli 2025
Antwoord van Tropical Glass
Thank you for your lovely review. We are really pleased to hear the products matched expectations and that the packaging gave you confidence. Thank you for the recommendation.
The Tropical Glass Team
Very personable staff
Very personable staff who allowed me to chose black rocks suitable to support bonsai trees as well as sending me little ornaments to add to their attractiveness
29 juli 2025
Review zonder uitnodiging
Antwoord van Tropical Glass
Thank you for your kind review. We are pleased to hear you enjoyed the personal service and that the extras helped make your project special.
The Tropical Glass Team
I've been using theses people for some…
I've been using theses people for some time now and ive just had another order deliveted in great time. All plants were thoughtfully packaged and in prime condition.
The people at Tropical Glass are a joy to deal with. Highly recommended.
25 juli 2025
Review zonder uitnodiging
Antwoord van Tropical Glass
Thank you for your continued support and kind words. We are delighted to hear your order arrived quickly and in great condition once again. We really appreciate the recommendation.
The Tropical Glass Team
Quality, healthy plant.
Good price, a generous quantity of moss, in a healthy condition, well packed, would recommend.
14 juli 2025
Review zonder uitnodiging
Antwoord van Tropical Glass
Thank you for your kind feedback. We are pleased to hear you were happy with the quality, quantity, and packaging. Thank you for the recommendation.
The Tropical Glass Team
Great price
Great price, fantastic product,fast and efficient delivery and excellent communication
12 juli 2025
Review zonder uitnodiging
Antwoord van Tropical Glass
Thank you for your kind review. We are delighted to hear you were happy with the price, product, delivery, and communication.
The Tropical Glass Team
Couldn’t ask for more!
Couldn’t ask for more!
Moss order arrived on time as promised, the moss itself was healthy and in better condition than I could have imagined.
Top marks all round
4 juli 2025
Review zonder uitnodiging
Antwoord van Tropical Glass
Thank you for your lovely review. We are so pleased to hear the moss arrived on time and in excellent condition. We really appreciate your kind words.
The Tropical Glass Team
Antwoord van Tropical Glass
Thank you for your kind feedback. We are pleased to hear you were happy with the products and fast delivery.
The Tropical Glass Team
Excellent Service
The moss arrived in two packages. It was in beautiful condition. I’m very pleased with my purchase.
25 juni 2025
Antwoord van Tropical Glass
Thank you for your kind review. We are delighted to hear the moss arrived in great condition and that you were pleased with your purchase.
The Tropical Glass Team
Great company!
Great company!
Everything was packaged really well. Delivery was quick. Everything came in excellent condition
24 juni 2025
Antwoord van Tropical Glass
Thank you for your lovely feedback. We are pleased to hear everything arrived quickly, well packed, and in excellent condition.
The Tropical Glass Team
Antwoord van Tropical Glass
Thank you for your feedback. We are pleased to hear you were happy with the quality of the items you ordered.
The Tropical Glass Team
Great products!
A variety of excellent products, with detailed advice on set-up and good customer service. Replies to questions could be a bit quicker, but overall a really good shopping experience.
27 mei 2025
Antwoord van Tropical Glass
Thanks so much for your purchase and for your lovely feedback. We’re really glad you enjoyed the product range and found the set-up advice helpful.
We also hear you on response times and we’re working to be quicker. Hope to see you back again soon.
Unhelpful with an incorrectly delivered…
Unhelpful with an incorrectly delivered item. I am out of pocket.
29 mei 2025
Antwoord van Tropical Glass
Leah, thank you for your review.
We’re very sorry this situation caused you frustration. However, we’d like to clarify that we shipped your order exactly as requested, to the shipping address you provided during checkout.
Once a parcel is dispatched, Royal Mail’s redirection service is entirely managed by them, and we as the sender have no influence over it. Unfortunately, we cannot make changes or intervene once the parcel has been handed over to Royal Mail.
In this case, the parcel was delivered correctly to the address you provided at checkout, exactly as we dispatched it, and this was confirmed with a delivery photo (safe place).
We fully understand that moving house can bring unexpected complications, and we’re sorry that Royal Mail’s redirect service didn’t work as expected. However, as the delivery was completed as per your original order, this was outside of our control.
We also did offer to assist further or provide proof of postage if needed, but we didn’t receive any reply to our last message. Of course, this offer still stands if you require any further documents from us.
All as described and expected
All as described and expected. You don’t really need the tools (cutlery would do!). My son loved making it for his birthday.
27 mei 2025
Antwoord van Tropical Glass
Thank you so much for the wonderful review! We're thrilled to hear that everything met your expectations and that your son had such a great time making a terrarium for his birthday. It sounds like it was the perfect birthday activity!
Thanks again for choosing us and for taking the time to share your experience. Reviews like yours make our day!
Ok the products are fine and the stuff…
Ok the products are fine and the stuff comes, but I cannot ever recommend them for one reason. The roots of my baby croton came with a plastic cage surrounding the roots, I was sat there wondering why the roots were growing up, why it wasn't properly supporting itself, now I know I'm mad I didn't notice sooner. Clearly they don't know what they are doing, I don't want a single piece of plastic inside my terrarium and I don't want to have to damage the roots of my plants to fix your mistakes, do better and remove pointless and bad things that only do damage and create mess and a need for further damage.
30 mei 2025
Review zonder uitnodiging
Antwoord van Tropical Glass
Thank you very much for your feedback and for sharing your experience.
We fully understand your wish to keep your terrarium free of any plastic — that is a very good approach.
Just to clarify: the plant you purchased was bought as an individual plant, not as part of a ready-made terrarium. When sold this way, the plants are supplied by professional growers with a small mesh around the roots — this is standard practice in the plant industry to support young plants during propagation and transport.
For individual plant purchases, we do not remove soil or mesh, as this depends on each customer’s intended use (terrarium, repotting, hydroponics, etc.). It is up to the customer to decide how to prepare the plant according to their needs.
It is perfectly safe for the plant and typically does not cause harm if left in place, but we do understand that for certain uses, such as in a terrarium, you may prefer to remove it — and that is absolutely your choice.
We always value constructive feedback — it helps us improve and better explain our processes. We feel your suggestion that we "don’t know what we are doing" is perhaps a little unfair in this case, but we fully understand your perspective and appreciate the opportunity to clarify.
Thank you again and we wish you lots of enjoyment with your terrarium project!
Fantastic
Fantastic
Easy to order. Delivered within time frame given. Well packaged so no breakages.
Very pleased. Will buy from again. Highly recommend.
29 mei 2025
Antwoord van Tropical Glass
Thank you so much! Really glad everything arrived safely and on time. We take real pride in making sure each order is packed with care. And if you decide to come back, remember — there’s 10% off waiting for you on your next purchase!
Very easy to order
Very easy to order. Product was delivered within the time frame stated. Being glass it was very well packaged and protected.
Very happy with this purchase. Will definitely buy from again and would highly recommend it for anyone thinking of getting a terrarium.
31 mei 2025
Review zonder uitnodiging
Antwoord van Tropical Glass
Thank you for your kind words! We always take extra care to make sure the glass is packed safely so it arrives in perfect condition. Glad to hear it all reached you as it should. And just a little reminder — you’ve got 10% off your next order with us. We’d love to see you back!
Great plants
Great plants, very well packaged and quickly delivered. Very happy. I’m hoping they will thrive in our homemade terrarium.
30 mei 2025
Review zonder uitnodiging
Antwoord van Tropical Glass
Thank you so much :) really glad you’re happy with the plants! Wishing you lots of joy watching your homemade terrarium thrive — it’s such a rewarding process
Antwoord van Tropical Glass
Thank you! Great to hear it was just what you needed :) really appreciate it!
Brilliant Customer Service
Brilliant customer service with fast, effecient and eco-friendly delivery. Loads of products available on their website at good value for money.
25 april 2025
Antwoord van Tropical Glass
hank you so much — really glad you were happy with the service and delivery! And just so you know — if you come back for another order, you’ll get 10% off as a returning customer.
We’d love to have you back! 🌿
Quick delivery and quality product
Quick delivery and quality product, I bought this Terrarium glass for a product I was doing it was perfect
15 mei 2025
Review zonder uitnodiging
Antwoord van Tropical Glass
Thank you so much for your kind words and for choosing our terrarium glass! We're thrilled to hear it arrived quickly and worked perfectly for your project — there’s nothing better than seeing our pieces put to creative use.
Your support means a lot to us, and it's wonderful to know the quality lived up to your expectations. Every customer and every project matters, and we're so happy to have been part of yours!
Hope to see you again soon — happy creating! 🌿
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