Truck Parking Club Reviews 55

I encountered difficulties understanding the operations of the truck parking club, so I decided to reach out for assistance. Kim, an employee at the club, promptly returned my message with a phone call, during which she provided me with comprehensive details about the club's functions and benefits. Her support was invaluable, and I appreciate her willingness to help clarify my questions. Thank you, Kim, for your assistance.

I had the pleasure of speaking with Robert. He was very knowledgeable and professional during our call. He was able to identify the problem and walk me through the process. Thank you Robert for all you do.

1-Star Review – Truck Parking Club (1249 Byberry Rd, Philadelphia, PA)

I booked and paid for a truck + trailer parking space here late at night and arrived within 30 minutes. What I walked into was completely unacceptable and nothing like what’s advertised.

First off, this is NOT a legitimate truck parking facility. It’s an unorganized dirt lot/junk yard with massive potholes, standing water everywhere, debris, and random trailers and equipment scattered with no structure.

There were ZERO usable parking spaces available.
The listing shows organized “green highlighted” areas and clear parking layout, but in reality everything is parked wherever. There was no room to maneuver, no way to safely turn around, and absolutely no actual space for a truck with a 36’ enclosed trailer.

Now here’s another major issue:
They advertise this as a gated, secured location with a gate code — that is completely false.
• The gate I entered through was already open
• No gate code was required or provided
• No security, no control, no enforcement

So not only is the lot misrepresented, it’s also not secure at all, which is a huge concern when you’re hauling equipment or cargo.

When I contacted them while on-site:
• They insisted there were “spots available” (there were not)
• Told me to park on the shoulder at the entrance (unsafe and not what I paid for)
• Refused to come out and actually show a space
• Provided no real support despite the situation

I had no choice but to leave and find parking elsewhere. I never used the space, yet they still charged me $40 and hide behind a “non-refundable” policy.

Let’s be clear:
• This is false advertising
• The photos and layout do NOT match reality
• The “secured gated access” is misleading at best
• The lot is poorly maintained and not suitable for actual truck parking
• Customer service is unhelpful when it matters

If you’re a driver, especially at night, avoid this place. You’ll waste time, deal with unsafe conditions, and risk being stuck with no options.

I will be disputing this charge and reporting this listing because this is not an accurate or honest representation of what’s being sold.

Kim was great

Customer service was amazing. Kim was friendly and kind. She made sure I was at the right location.. we talked on the phone for a minute felt like I was talking to a friend. She's is really one of a kind.

If I could give zero stars I would. Got charged for overage and arrears from the location in Rocky Ford, CO all while my trailer has been at my yard for 6 days. Got contacted by some dude called Wolfgang who was absolutely worthless!! I got cheated out of money and got told there is nothing that can be done!!! Talk about shady as hell business practices!! I DO NOT RECOMMEND THESE SCAM ARTISTS AT ALL!!

Kim was amazing she helped me tremendously with my stay in ohio

It’s convenient and close to home and when there’s a problem they are on it especially ms Kim she is awesome!!!

Great experience working with Truck Parking Club.

I needed help setting up our company under their Organization feature to manage multiple drivers and bookings, and Andre walked me through everything step by step. He was responsive, knowledgeable, and made sure we were set up correctly.

The platform itself is straightforward once configured and gives us a much better way to manage parking and payments centrally instead of handling everything individually.

Customer service made the difference here. Appreciate the support.

Great service to use for parking, and helps me get home knowing I have an available parking space in a safe and secured environment. I look forward to keep doing business with the company as well.

Robert with Truck Parking Club is amazing customer service representative! He responded to my email within 30 minutes and was able to walk me through several issues I was having and was able resolve them completely.
In world of automation and unable to speak with a live person. This was refreshing to talk to a professional person.

We found the club when we were in the middle of nowhere & all lots were full! trying to find somewhere to sleep & saw the sign for this empty lot! Registering was quick & easy! spot was safe & secure
Thank you Parking Club
~lifetime member now!

Kim was awesome and got me upgraded to super trucker tier making it much easier to adjust dates and times even after booking

Robert was so incredibly awesome!!! Helped to look over the issue and it should be resolved! Love truck parking club it sets a solo drivers mind at ease when you are in situations that finding truck parking is tough! People complain because their is a charge to park however if there wasn't their wouldn't be the convenience of knowing you have somewhere to park in a bad situation as it takes money to run a company!

Very helpful...
Thanks Kim!!!!!!

⭐⭐⭐⭐⭐
I had a great experience with Truck Parking Club! Their team stayed in communication with me the entire time and consistently checked in to make sure everything was handled properly. They were patient, professional, and genuinely cared about making sure our truck was parked in the correct location without any issues.

Even when things were a little hectic on our end, they were understanding and supportive throughout the process. That level of customer service really stood out to me.

I truly appreciate their follow-up and attention to detail. Highly recommend them to anyone needing reliable and responsive truck parking solutions!

This is a company taking advantage of a already bad situation. They have taken what little parking we had and are now trying to charge us for it.

I like their customer support contact system, it got my problem fixed within a minute.

You find a parking, pay properly, park a trailer properly and think everything will be good, right? Wrong! When you come back you will find out that your trailer has been towed away, only because the stupid property Manager was not able to identify the booking for your trailer. And, Truck Parking Club does not seem to be willing to take responsibility. They don't even seem to be willing to acknowladge that it is their problem. You are on your own.

Robert helped me in a tight situation. I didn't know how to remotely pay for my space in Pennsylvania and I was all the way in NY. He took the time out to walk me through the process and I was able to get it done.