Trudon Reviews 32

Expérience incroyable comme toujours. Commande soignée et articles d une qualité inégalable. Seul bémol DPD, transporteur qui entache sérieusement l expérience shopping globale et qui a déjà reçu plusieurs plaintes de ma part et apparemment, quel que soit le E commerçant, le service est délétère

Suite à un achat sur internet, ma bougie a un soucis de combustion. Aucunes reponses du sav, impossible de joindre un responsable !
Bref, cette société est tout sauf etre une grande maison!
A fuir ...

I have been a customer of Trudon for many years and have enjoyed their products. However, this time I placed my order on 08.03.26 expected delivery 13..03.26 nothing has arrived, it is stuck in a warehouse in France according to the tracking. I have contacted Trudon ‘customer service’ several times, only to be fobbed off with platitudes that they were trying to sort it out and thank you for your patience. Any reasonable business would have resent my order. They haven’t refunded my money after me asking them to either. I don’t know what’s happened with this company but it is failing very badly with its non existent customer service. An absolute disgrace.

I wanted to share my exceptional customer service experience during my recent visit to your Seven Dials store.

This is all attributed to the wonderful staff members, Kate and Michele, who provided service with genuine smiles and true professionalism. Their approach perfectly reflects the high-quality brand, products, and heritage your company represents.

Thank you for such a warm and memorable experience
I look forward to my next visit to your beautiful store.

expensive but well worth every penny, I keep trying other perfumes but find myself going back to Gabriel. I've never tried candles, that's obviously their origins, but I love their perfumes - it makes you appreciate truly complex scents

Wonderful shop at Seven Dials in London. The staff are delightful and extremely knowledgable. I love their products, Gabriel is my favourite scent.
I have contacted their HQ/website contact a couple of times. They have responded but more factual and took 2-3s to get a reply.
Regardless, love the products. Yes, possibly a bit over priced but doesn’t stop me buying now and again!

I purchased this candle (Josephine, 270 g) expecting a luxurious experience given the hefty price tag. Unfortunately, it has absolutely no scent, even after burning for hours. For the cost, I expected much better. Not to mention that the candle was damaged.
This was a very disappointing purchase, and I would not recommend it.

Yesterday I was served by the most patient, charming and knowledgeable staff at the Covent Garden shop in London. Michel and Kate were struggling with the till but they were calm and worked down the line and none of us were rushed rather treated like an old friend, offered coffee and introduced to new scents, I had not considered. If you need candles, coffee or care, I urge you to go to Cire Trudon in Covent Garden and see 'my lovelies' and be spoilt. Oh - today - Saturday, I realised needed more candles but I was unable to return to the store, I called Michel and he offered to take my order and dispatch them to me. What customer service. Bravo.

I love Trudon products and have many. I have been to the Covent Garden shop several times and they are always absolutely brilliant. It’s rare to have sale assistants genuinely assist and be willing to spend time talking you through the products in such a helpful and friendly way. Michel and the lady there have both spent a considerable amount of time with me and been so helpful. They are a really excellent team. Thank you.

The products are good, but the service is ghost. I ordered a defuser refill and they sent me someone elses order with a condolences note! I tried to contact them via their webpage and email, no response. I waited 10 days and emailed again, no response. I feel sorry for the family who received a random diffuser refill instead of the candle and note.
If you must buy I Suggest buying trudon at libertine perfumery to avoid issues.

J'ai contacté le service client au sujet du programme de fidélité (qui est en fait une arnaque), et d'une erreur dans ma commande.

Une réponse en français pour me dire qu'ils ne peuvent rien faire pour moi. La même réponse en anglais le lendemain après que j'ai exprimé mon mécontentement à la réponse en français.

Je déconseille vivement le site de vente en ligne Trudon.

My teen daughter and I visited Trudon, Seven Dials London, a truly beautiful little gem. We were greeted by the charming Michel, he is incredibly knowledgable with lots of interesting facts about the fragrances. I bought 100ml Medie.
Michel gave my daughter a different fragrance sample which he thought suited her, a fragrance of the Goddesses! She was delighted! We will be back for scented candles next time. Thank you Trudon, your staff are a credit to you.

Service client déplorable.
J’ai passé une commande pour un cadeau le 9 août… que je n’ai jamais reçue… J’ai dû relancer à 2 reprises le service client… la boîte cadeau posait apparemment un problème… c’est embêtant pour un cadeau! J’attends le remboursement de ma commande qui, je l’espère, sera plus rapide! Des maisons comme l’Artisan Parfumeur ou Baobab sont autrement à la hauteur!!

My husband and I enjoyed a fabulous hour with Tiffanie at the Trudon store on Monmouth Street in London. Tiffanie is an absolute delight and so knowledgable about the Trudon products. We had such fun selecting a candle and left with the divine Gabriel scented candle and a couple of samples. I highly recommend you call in if you are in the area. I am looking forward to another visit in the Spring.

J’ai acheté un savon liquide dans un magnifique flacon …
Au bout d’une semaine l’étiquette dorée de la marque s’est décollée , sans parler du savon qui se projette partout sauf sur vos mains …80€ pour une qualité aussi médiocre … sans parler de leur service client qui ne répond pas au mail sauf si vous les menacez d’écrire un avis négatif . Au final , leur réponse est qu’ils ne peuvent rien faire car j’ai acheté l’article chez un revendeur ! Aucune excuse pour cette qualité pitoyable ! Pour une marque qui prétend faire du luxe , on en est très loin !

Amazing helpful staff knowledgeable and passionate

Thank you Team Trudon, the latest summer collection is incredible. I ordered both scents online and couldn't be happier, thank you again Charlotte for the best Customer Service experience and your help finally receiving my order.

We had the most wonderful and happy experience with Michel and Kate at Trudon. Michel is a font of knowledge and explained to my friend and myself how the stunning perfumes are created. It was enchanting and captivating - we both bought perfumes (Medie and Bruma), I also bought the stunning room spray in Ernesto. Would highly recommend a visit to see Michel and Kate to lift your spirits and to enjoy the ultimate shopping experience.

Ma bougie (coût d’achat proche des 100 €) a explosé dans ma cuisine en projetant des morceaux de verre.

En compensation de ce que Trudon considère comme un désagrément malgré les conséquences dramatiques qui auraient pu en découler, Trudon me propose un bon d’achat de 15% !

Où est la compensation puisque je dois acheter de nouveau pour compenser l’explosion de ma bougie ?

We were served by Zara after strolling into the shop to see what they had to offer. She explained all about their products, let us experience the scents, we felt no pressure to purchase anything. We did buy a box of sample perfumes and she gave us lots of extras, especially when she found out it was my birthday. Her customer service was excellent and made the experience of being in the shop really enjoyable.