Truewerk Reviews 14

The pants are comfortable, I have all all styles. The main issue is the zippers. They dont stay up. Ever. They are constantly coming down. How is this possible. Zippers have been around over 100years. We have the technology.

Great products! Best overalls ever, easy to work in.

Bought the B2 JohnEase couldn’t believe how soft they are. We are having some winter weather here in PA lots of snow and sub freezing temperatures, I paired with T1 werk pants and spent a few hours outside and couldn’t believe how warm I was. This is my 6th item from Truewerk and am very impressed every time. I will be purchasing a couple more pair of the B2 John Ease. Thank you Truewerk for putting out such a great product..

DONT ORDER from there. I ordered and literally emailed immediately after to cancel. NO ONE got back to me despite indicating they would in a few minutes. I emailed. I called. Then I got an email response saying the order can’t be cancel and they had no way of cancelling it. Horrible customer service and systems. DONT ever buy

I own several pairs of Truewerk shorts, T1 and T2 pants as well as the T1 and T3 overalls. I honestly LOVE all of the above. They are very comfortable (I'm 6'1") and they fit well. My only complaint is the price point. $80 for a pair of shorts is a little high in my opinion. Otherwise, I highly recommend all of the work pant options.

excellent products. The M3 woobie hoodie is a great lightweight but very warm coat. T1 and T2 shorts and pants are very functional and comfortable

Nothing other than overpriced and I would rather not subsidize social parasites and murderers any more than I already have to so I don't do business with military/leo discount rewarding companies.

I also don't want to be a billboard for your company. Make sure the terrible logo are ALL in the photos.

I've been a 30/30 since high school (we used stone tablets back then) and over the years the "30/30" has shrunk or gotten bigger BUT Truewerk knows what the 30/30 is. I didn't have to do anything to these pants. They fit right in all areas the minute I tried them on. They are warm, water and stain resistant, easy to clean and well-made. Don't compromise your quality Truewerk you are making the top bad ass clothing needed for the outdoors.

I have NEVER been able to find such comfortable, durable, and great fitting work pants until now!!! These are amazing!! Thank You!!!

I have many items of Truewerk clothing from pants to jackets. All items have been received promptly and I have been happy with all. The quality of the items material to fit and function, I can’t say enough about them. I even had a return that I hate dealing with but, it was effortless and I got the the right size really fast. I will continue to support this company until they prove unworthy.

I cannot say enough good things about the products I've received from Truewerk and the customer service. The fit of all items coupled with the durability make them an incredible value. I have had a couple issues with receiving less than perfect items (quality issues that were overlooked) but customer service was quick and painless to assist.

Great pants. Well fitting, hard wearing, and great pocket layout. My favorite are the T2, recently tried out the T1's and may order more.

Not impressed. Ordered some T1 shorts and their length was reminiscent of Reno 911. Exchanged them for the longer inseam and received what looked like someone else’s return. They were stretched out and ill fitting. On top of that, the color I ordered originally was out of stock. Customers should be aware that even though Truewerk uses a DTC model, they charge a service fee for returns and take an excessive amount of time to refund. They claim they’re “cutting out the middleman” but they didn’t hesitate to create their own. They also claim to streamline costs, which based on my experience means quick to take your money and slow to deliver satisfactory goods.

I ordered a long sleeve rashguard/sun shirt from a Facebook ad from Truewerk. Decided to give it a shot and support a small business instead of buying from Amazon.

I was a first time customer and an 18% coupon was presented as I was checking out so I used it. I also paid $9.84 for shipping to me which is fine.

It didn't fit me so I returned it and paid for shipping back to them at the cost of $9.50, which is also fine because that's their policy.

When I was refunded, Truewerk charged me for the 18% discount they had given to me as a first time buyer.

This is the breakdown.

Original price: $44.00
18% discount coupon: $7.92
Shipping to me cost: $9.84
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Total to ship to me: $45.92
________________________
Shipping back cost: $9.50

Expected total refund to me: $36.42
What they actually refunded: $26.56

They charged me $7.92 for the discount coupon they had offered me in the first place.

When I inquired about the refund, this is what Jimmy from customer service responded with. I'm copying and pasting verbatim below.

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"Since you applied an 18% discount code on the original order, we took that into account when refunding you. We also have the customer pay for the shipping label that we provide when they select return for refund. This label is usually around $9.50. Let me know if you have any other questions.

All the best,
Jimmy"
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I've worked online full time for 21 years straight and a portion of that was in consumer e-Commerce. This is the first time I've come across this type of refund.

It is a dishonest policy because throughout the process, I was never made aware that I was going to have to pay more than what was charged to my card and that I would be charged for the discount that was given.

Buyer beware.