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TruGreen - Allentown Reviews 4

TrustScore 2.5 uit 5

2,6

764 Roble Road, 18109 Allentown, PA, US


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Lees wat reviewers zeggen

Beoordeeld met 1 van de 5 sterren

TruGreen ruined my beautiful new lawn and they can't fix it. They came out to aerate my newly planted lawn. The machine dug up huge chunks all over, and it's now like walking on small hard bo... Toon meer

Beoordeeld met 1 van de 5 sterren

I called Trugreen last Wednesday around 4 PM and the lady said someone will be out to do your yard on March 26 I called the people this morning I called and they told me I called and canceled my plans... Toon meer

Beoordeeld met 1 van de 5 sterren

DO NOT work with this company - they're absolutely horrible! Purchased a year long contract last September, they showed up 4 times after 6 cancellations and had the nerve to show up unannounced & sen... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 1 van de 5 sterren

THERE IS NO CUSTOMER SERVICE, NO LOCAL PHONE NUMBER TO REACH DIRECTLY, NO COMMUNICATIONS BETWEEN THE CALL CENTER AND THE LOCAL SERVICE. THEY BURNED OUT OUR NEWLY PLANTED GRASS AND HAVE YET TO ADDRESSE... Toon meer

Bedrijf heeft geantwoord


Bedrijfsgegevens

  1. Gazonverzorging
  2. Boomchirurg
  3. Ongediertebestrijding
  4. Bodemonderzoek

Geschreven door het bedrijf

TruGreen has been the trusted choice for easy and affordable lawn care for over 50 years. We provide aeration, overseeding, fertilization, weed control, and other services tailored to your lawn's needs. We also offer tree and shrub care as well as defense against mosquitoes and other outdoor pests. We believe life should be lived outside, and our tailored lawn plans and expert specialists help us serve our community and loyal customers every day.

Geschreven door het bedrijf

TruGreen Guarantee

Our work is backed by the TruGreen Guarantee

Our work is backed by the TruGreen Guarantee
TruGreen will gladly visit your property as needed between scheduled visits to ensure your satisfaction. Guarantee applies to annual plan customers only.

Contactgegevens

2,6

Slecht

TrustScore 2.5 uit 5

4 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Heeft 72% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 1 week

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Beoordeeld met 1 van de 5 sterren

TruGreen ruined my beautiful new lawn…

TruGreen ruined my beautiful new lawn and they can't fix it.
They came out to aerate my newly planted lawn. The machine dug up huge chunks all over, and it's now like walking on small hard boulders. I'm afraid I might roll my ankle while walking on my own lawn. It's ridiculous...
The workers are incompetent kids, as it was obvious that the aerating machine was digging up huge chunks, but they kept going with the damage without noticing.
I called in a complaint, which was frustrating because I could never speak to the same person twice and had to keep explaining from the beginning every time!
Between the main & local offices, There must have been 12 different people altogether that I spoke to.
After 5 or 6 days, I finally got a manager out to check out the damage, and he was in denial, saying that the lumps would dissolve away. Ha! So, he brought out a push roller to try and flatten them out. It did little good... I either need a couple thousand lbs. steam roller to flatten the clumps or a new lawn.

This company had gotten too large to provide any type of good personalized service...
They refunded the charge for the aeration and gave me a bag of grass seed. But, now what do I do? I'm stuck with a bumpy, terrible lawn.

31 augustus 2024
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

I called Trugreen last Wednesday around…

I called Trugreen last Wednesday around 4 PM and the lady said someone will be out to do your yard on March 26 I called the people this morning I called and they told me I called and canceled my plans which I didn’t call at all on Monday they are full of lies shame on them and last year in June I gave them my information to pay and they punched in the wrong information so they had to wait. That’s not my fault.no good company.

26 maart 2024
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

THERE IS NO CUSTOMER SERVICE

THERE IS NO CUSTOMER SERVICE, NO LOCAL PHONE NUMBER TO REACH DIRECTLY, NO COMMUNICATIONS BETWEEN THE CALL CENTER AND THE LOCAL SERVICE. THEY BURNED OUT OUR NEWLY PLANTED GRASS AND HAVE YET TO ADDRESSED IT, HAVE MADE 5 CALLS NOW AND AM DONE.

28 oktober 2021
Review zonder uitnodiging
Logo TruGreen - Allentown

Antwoord van TruGreen - Allentown

Hi there, thank you for letting us know your thoughts about our customer service. It looks like we fell short on exceeding your expectations, and we would like to apologize for your negative experience. Please email us at reviews@trugreenmail.com with your name and account number, and our team will support you from there. Thank you!

Beoordeeld met 1 van de 5 sterren

DO NOT work with this company

DO NOT work with this company - they're absolutely horrible! Purchased a year long contract last September, they showed up 4 times after 6 cancellations and had the nerve to show up unannounced & send us a bill for August service - when we're paid thru the end of September. Cancelled service - and reported them to the Better Business Bureau to request 1/2 the contract price back because we only received 1/2 the promised visits in a whole year's time. They're absolutely horrible.

7 september 2021
Review zonder uitnodiging
Logo TruGreen - Allentown

Antwoord van TruGreen - Allentown

Hi Michelle, we're sorry to hear you’ve cancelled your service with us. Our goal is to provide great service for all of our customers and it sounds like we missed the mark for you. If there is anything we can do for you at this time, please email us at reviews@trugreenmail.com so we can get in touch.

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