I have had TruGreen for over a year
I have had TruGreen for over a year. I have underground irrigation (Netafim). I asked when I signed up to flag my account NO AERATION as it could damage the Netafim underground irrigation. On 9/9/2022-TruGreen did the aeration by mistake. I was out of town and got an email that this service was done.When I returned from a trip I found the system had no damage. I immediately emailed them when I got the email the service had been done in error-- they didn't charge me for this service. I asked to meet with a manager to discuss progress on their planned program for my yard. I really wanted to show this team a part of my yard ( on other side of a driveway) that technician was missing and not treating. My main lawn looks good--this other strip looks terrible. Same irrigation, same sun exposure. I called 1 800 # and spoke to very nice people in corporate. Via email and then verification calls we set up an appointment on 10/3/2022. No one called, and no one showed up. I called corporate again and they scheduled me to meet a manager from Sacramento office on 10/7/2022--again verified via phone with corporate. Again --no one showed up and no one called. It seems they are too busy to interact with customers and keep appointments---- or they don't care about discussing issues with customers. Either excuse is unacceptable. I will quit using them as of today. Be wary when you sign up.
Antwoord van TruGreen - Sacramento
Hello Nicholas, we appreciate you letting us know about this situation. We would like to apologize for any inconvenience this may have caused, and our team is more than happy to help. Would you please email us at reviews@trugreenmail.com with your name and account number so we can work toward a resolution? Thank you! -RS