TruSmile Veneers Reviews 542

I give them a 2 only because when I first received the product they were very aesthetically pleasing, and I got a lot of compliments. However, they lasted less than 6 months!! For the price this very disappointing. I didn’t even wear them daily. I didn’t eat with them & they were stored in the case so I’m not sure what happened. I reached out to customer support & was advised they only cover 4 months so there would be an additional cost to remake them. A 4 month warranty is not only ridiculous but it is clear based on where they broke they were defective. Other companies have much better policies so I was disappointed. I had high hopes based on reviews & my first impression.

It can be done but takes awhile

My veneers have come in, & I'm pretty happy with them! They were late coming; I think something fell through the cracks somewhere, not a big deal. I emailed the company & they very kindly got that resolved & then sent my veneers overnight so they'd get to me as quickly as possible. They fit well; when you first try them on, they look incredibly fake, so you might be in for a shock! The important thing to remember is that they are different to what you've been seeing in the mirror your entire life. They won't stand out to strangers as much, & you & the people who know you get used to the new look pretty quickly. They are softer than I expected, which is a good thing; I'm not nervous to crack them if I grit my teeth together like I might have been if they felt as hard as porcelain. I'm deducting one star because the tops of the veneers don't meet my gumline; there is a little gap that I don't see happening in their marketing images. This area doesn't show because my lips don't lift above that line when I speak or smile, but it would be a problem for me if they did. That makes it glaringly obvious that they aren't my real teeth. I considered sending them back for the one free remake, but I fear that if they went up any higher, it would be too difficult to get them on & off, & then I would be really stuck. Since the gap is small & doesn't show unless I go out of my way to show it, I'm fine not taking the risk! Overall happy with the purchase, & feeling much better about my smile!

I have been using this company for 3+ years and I have had nothing but good experience! The customer service is fast and reliable, and I will continue to use them for years going forward. I highly recommend!

Good customer service

It's been an easy process! Im looking forward to seeing how they turn out!!!

I ordered the veneers in late October 2024. The kit arrived in December, and I followed all the instructions and returned it. I also emailed pictures of my mouth/teeth. They notified me that they rejected my impressions, and I had to buy another kit for $25 (which I did and still have). But I saw a pattern emerging: they would keep rejecting these impressions and asking for $25 each time to try again. As I'm a senior on a fixed income, I decided to cancel and get a refund. I sent emails and made calls, but was told I could not get a refund after 14 days. I did NOT see anything saying that on their order page, or the page of their 3rd party payment processor (Shop.com) page. I disputed it with my bank 4 times, where after explaining the situation, sending screenshots of email threads and writing an affidavit, I was denied Everytime. As a disabled senior on a fixed income, I can't afford a $225 loss. They offered to give me half my money back, claiming the other half was for "processing". For what? They didn't begin producing the veneers, did not lose any material, nothing. Their refund policy is unfair and deceptive, and I would not recommend this company. I refuse to do business with people who are not trustworthy, or use deceptive advertising. It's all about money, not customer satisfaction. Go deal with "Pop On Veneers", better customer service, although a little more expensive. I'd give these people -5 stars if I could!

UPDATE: I just got off the phone with this vendor. They offered me $186 of my $229 purchase, and would refund the $25 for the kit I bought if I sent it back. I agreed. Then they said they would process the refund if I took this review down. I advised that when I received the check, I would do it. I was then told by their policy, they can't process the refund until I delete the review. After some lengthy back and forth, I told the vendor that if they emailed me proof that my refund was initiated right now, while we're on the phone, then I will delete it. They refused.
So an hour of talking and we're nowhere. I don't trust this vendor; if I hadn't written this review they wouldn't have contacted me at all, and just kept my money. I believe I have a right to protect myself from people I don't trust. So now, this will get posted to my 11,000 followers on Facebook as well.

Great customer service, always quick to solve a problem or check over something.

Easy simple and quick. 10/10

I couldn’t be happier with my TruSmile Veneers! From start to finish, the process was simple, fast, and stress-free. The team was extremely helpful, guiding me every step of the way to ensure I got the perfect fit. When my veneers arrived, I was blown away by how natural they looked—no one can tell they aren’t my real teeth!

Not only do they look amazing, but they’re also comfortable to wear and easy to pop in and out. I’ve gotten so many compliments on my smile, and my confidence has skyrocketed. If you’ve been on the fence about trying veneers, I 100% recommend TruSmile. They deliver on their promises, and the results are worth every penny!

Mine's an extreme case of multiple broken and missing teeth. I searched for before/after pics of cases as drastic as mine & couldn't find any. I purchased a top arch with the express option, & was prompted to take several detailed pictures of my mouth to ensure I'm a candidate. A week or so later, I was given the go-ahead and told to bite into the impressions in the kit I'd received. The impressions were accepted, & I expected to receive my veneers 2 weeks later, as this is the timeframe for the express option, but I finally received them almost 4 weeks after my impressions were accepted. Despite the anticipation & waiting periods, I'm quite happy with the end result. I don't know how I got thru my adult life til now without this appliance. This is the cosmetic effect of what tens of thousands of $ in dental work & painful oral surgery looks like.

I really love true smile I’ve been with them along time they always are quick to respond when you need them and friendly and are so nice to help with any problems you have and just so amazin.

Very affordable and they look terrific. I couldn’t be more happier with them. They were delivered in record time and the fit is perfect. I definitely recommend them for anyone thinking about getting snap on veneers. My TruSmile veneers are better quality and look and fit better. Thank you TruSmile for brining my smile back again!

A couple of issues. 1- Do not pay to expedite. It is a borderline scam. I was proactively reaching out to make sure they had my photos etc. to make sure it was as fast as possible, mentioned I’d paid the expedite fee, and automatically got all the equivocation— we have 48 hours to respond to your email, expedite starts from when we accept your impression (which can take a min), expedited doesn’t take into account shipping time— it’s clear their CSMs deal with unhappy customers who have paid this fee and want the 2 week turn around advertised. Second issue is offering a discount to incentivize positive reviews. I wondered given my experience why there were such glowing reviews… I think this has something to do with it. Last- the product itself is so clearly fake. It’s not natural looking at all. Very plastic. Like Halloween vampire teeth minus the fangs. What I learned is there are no shortcuts, and I’d be better off saving the money towards a more permanent solution.

Customer service made things fast and friendly. The Veneers look more like your real teeth , love the way my pictures look now have more confidence . Thanks TruSmile

The process was easy, I did the impressions, sent them in and my veneers arrived and fit perfectly! I can finally smile again and my confidence has increased 1000% because of my veneers. Truly life changing!

First off im a paying costumerand thisbis not a paid review. Well the impressions have arrived at the trusmile office, now the anticipation of getting my new veneers.The process has been really smooth. Iv ask a lot of questions, and have gotten a quick response every time. They have answers my question and added my notes to my file. The costumer service has been great. So far id recommend trusmile , can't wait for my veneers. Thanks trusmile.

TruSmile Veneers team has been very reliable to date, with timely correspondence and answers to my questions. The kit was sent promptly as well. Looking forward to a potentially great outcome.

I couldn’t be happier with my experience using TrueSmile Veneers. From start to finish, the process was smooth, straightforward, and incredibly rewarding. The impression kit was easy to use, and customer service was always quick to respond when I had questions.

When the veneers arrived, I was genuinely blown away. They fit snugly, looked completely natural, and gave me the kind of smile I never thought I’d have without expensive dental work. I've received so many compliments—people don’t even realize they're veneers!
If you’re on the fence, I highly recommend giving TrueSmile a try. It’s an affordable, non-invasive way to feel great about your smile again. I wish I’d done it sooner!