My name is Ursula Guipttons and I’ve been trying to contact Trust Arrow for a refund. You guys scammed me of $795. My student loan was never settled as you claimed. I called Fedloan and they said they... Toon meer
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You portended that your organization was connected to American Student Assoc lloans. You clearly are not! I’ve now connected with a legitimate company associated with ASA and on track where I need to... Toon meer
Bedrijf heeft geantwoord
I'm still getting messages from Nelnet saying I owe money. I just read your BBB rating and your nona credited business. Now I can't access my account on my FAFSA and you have my social security on you... Toon meer
Bedrijf heeft geantwoord
They charged me almost 1000 bucks for something that dosnt cost at all and now Im in debt for something I did not need. I called the Federal student loan people told me there is no charge for what th... Toon meer
Bedrijf heeft geantwoord
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I'm disappointed they didn't contact me…
I'm disappointed they didn't contact me regarding where we are with the loan process. I was continuing to receive call from the debt collector. I'm still not sure where we are with the process.

Antwoord van Trust Arrow
Intentional Misrepresentation
I was misinformed about the nature of this company. I was never told that the money I was told to pay was NOT going directly to my student loan! I just found out that the money that is being taken out of my paycheck every week is Trustpilot's FEE! That amount could have been going to my student loan to bring the amount in arrears back up to date!! I'm very unhappy with this arrangement. I could have spoken directly to the Student Loan commission and made arrangements!

Antwoord van Trust Arrow
I recommend this company to anyone
I recommend this company to anyone. They will not give up on you and go out of their way to satisfy you. They answer their phone and don't give you a run around. Trust Arrow is true to their motto about satisfying their customers.
I am reading the reviews which there…
I am reading the reviews which there are, apparently, more bad reviews than good and it seems that, with all of them, they give a standard reply to contact them and they will be happy to resolve it...even though there are several reviews complaining about lack of communication and not being able to reach anyone.

Antwoord van Trust Arrow
Great customer service
Thanks for working with me about my situation.
Are you affiliated with fedloan…
Are you affiliated with fedloan servicing?!? I’m still confused because there are multiple companies approaching me and I dont know who to trust. Please respond if you are or are not affiliated with them?

Antwoord van Trust Arrow
I was excited to use the company to…
I was excited to use the company to help pay on my student loan, however, they didn't pay on my loan as supposed to which has affected my credit and they have not returned any of my phone calls to resolve situation. Student loan department told me to take them to court for fraudulent use of my money and not paying or communicating. Unnecessary stress and extreme disappointment with this company. Wishful and hopeful for better/ honest services.

Antwoord van Trust Arrow
They have been very patient and…
They have been very patient and accommodating. They're making it so I can still get my taxes, so I really don't have any complaints!
im no longer using trust arrow
They have been extremely professional…
They have been extremely professional and courteous to speak with. Helped me out tremendously, I can now live again (Finically). I’m very grateful for there assistance.
They were very helpful and guided me…
They were very helpful and guided me through every step
Acts like a SCAM company
This seems like a scam. The payments are NOT based on income level. I tried to tell you that I already spoke with the US Dept of EDU and even emailed you a copy of the form that I had sent to them. I explained my dire situation with my husband's job loss and medical condition, but I was still charged over $200 for 2 months of your NOT getting my student loans out of default. I spoke directly with US Dept to get my loans out of default and prevent garnishment after paying you to do that. You wouldn't email or mail the form I needed to stop the automatic draft from my account and the person "assigned to my account" was never available when I called. Not acceptable. As far as my opinion, you owe me my money back.

Antwoord van Trust Arrow
Very awesome has really helped me a lot
My call was answered promptly and my…
My call was answered promptly and my advisor was great - she is knowledgeable and professional. This company does a good thing and I hope it lasts for a long time!
I applied for a loan forgiveness
I applied for a loan forgiveness. I was told one would take place with a monthly fee. Okay, because it sound so good, I allowed the fee to be taken from my bank account monthly.
I was told I would not have to re-pay the loan. Not true. As of January 2019, I am responsible to pay FedLoan a monthly fee to avoid employment wage garnish and with another company Navient, I have to re-apply for IBR to avoid the same.
I contacted 77 Elite, company of which misled me to believe I would not have to re-pay and was informed that because my place of employ was not non-profit, I was responsible to pay accordingly.
I was more than hurt. I was almost in tears but, I remained strong and made it so the company would no longer be able to take any monies from my bank account.
What is being done is theft! It should not be allowed. I want someone besides myself to know the truth about the matter. The whole story should be told in the beginning not half the story. If the whole story were told, the company would not have customers.

Antwoord van Trust Arrow
Trust Arrow took all my needs
Trust Arrow took all my needs. I am thankful for their expertise in handling my finances.
You portended that your organization…
You portended that your organization was connected to American Student Assoc lloans. You clearly are not! I’ve now connected with a legitimate company associated with ASA and on track where I need to be. I have filed complaints against you with not only Better Business Bureau for your area, Consumer Financial and the Attorney General for my state. I’ve also included that document/form where you make acthreat if one was to contact their bank. You are a scam and a fraud! I want my money returned of $299.00 and $179.00.

Antwoord van Trust Arrow
Great service
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