TryBooking Reviews 114

trybooking is incredible. I wanted to switch from mainstream ticket sellers to help me promote and manage swim events. The team were ace, providing telephone support in an instant and talking me through the process. First class from start to finish.

Unable to complete ticket booking.
I have made multiple attempts to book tickets to an event on the Trybooking site. I have entered all the relevant credentials (including an authorised credit card) but when I select finalise payment all I see is a circle of death that continues to roll. No error message appears so I have had to give up. Contact with the helpdesk was entirely unsatisfactory. Their only suggestion other than clearing browser cache or using another browser (both of which I had already done) was to contact the event organiser to arrange a payment over the phone. All my booking attempts were done on either an iPhone 14, iPhone 15 or an iPad 10. This gives me no choice but to provide a no star review.

I had a wonderful experience speaking with Julie from TryBooking’s customer support team. She was extremely helpful, patient, and professional, guiding me through my queries with clarity and efficiency. Highly recommend her assistance!

I have worked with Trybooking for the last few years and couldn't recommend the site or team enough. Trybooking is a great platform for the user and the participant with easy to use functions. We host all our events on there and the Trybooking team are always on hand to help with any queries.

We use Trybooking for all our club registratiosn and event bookings. It isexcellent.
The help desk is so good! All the consultants are very helpful and knowledgeable. The attend to the most minor questions with courtesy.

As a customer trying to buy a ticket, it’s almost impossible to find an event using NA keywords. Until I found the exact name in full, I wasn’t able to find the event. Terrible search system.

Exceptional service from Try Booking. Would highly recommend them for anyone looking to organise an event with a ticketing platform that offers low transaction fees and high customer service standards.

Trying to book tickets for Gigrin Farm, the red kite feeding location, the online payment froze at the bank's page, so I thought the cost hadn't gone through. I tried the following day and was successfully able to book tickets. A week later, I picked up a voicemail from TryBooking, concerned that we seemed to have paid twice - ie the first attempt had registered with my bank. I called the number on the voicemail, to connect immediately with a delightful gentleman who explained they'd actually tried twice to contact me, but had decided I hadn't intended to pay twice, so they'd refunded the second charge.
I hate using ticketing agents - anonymous, rigid, expensive. However, TryBooking was just the opposite - personal, kind and caring. Thank you to all TryBooking people involved.

Was quick to setup tickets to my show, good reporting, attendees liked being able to book online for the first time!

Horrible experience. Started 8 minutes from 10am ticket release. Sites repeatedly teases you with countdown and resets. Am still on after 2 countdowns and reaching #1 in cue only to be put back to 13 thousand and something. Unrealistically constant reduction in the cue suggests its not real data. Disgusting way to treat people. I have screenshots with times I'll share on google review. Businesses AVOID this company for your tickets!

Outdated. Tried booking for 2 hours with continuous crashes

Probably the worst experience I've ever had trying to buy tickets online. When attempting to book a high demand event, their pages kept timing out at various stages of the process with error pages, needing you to start the process again, ultimately leading to the same (or different) error page. Even the contact us for assistance page resulted in an error page! At one point during the process, a holding page came up with a 51min count down wait time to book. After waiting for this to count down to zero, yet another error page popped up! After more than an hour and 45mins of my time attempting to book 4 tickets, the event was sold out and now we need to cancel the accomodation we had booked for the event. Clearly trybooking.com's system can't handle any sort of heavy web traffic! They really should consider changing their name to NObooking.com because that is more likely going to be your experience!

Trybooking needs to seriously consider improving the capacity of people able to use the website.
After being on the website before the tickets dropped and trying for 2 hours... I was unsuccessful in getting tickets.
Error codes popped up.
One second i had 0 tickets and then suddenly i had 49 tickets!?
Ridiculous, the website gave no helpful ques and it was a pure guessing game at whether you were making progress or not.

Very disappointing considering the "predicted high traffic"!!

site crashed and unable to purchase tickets even though made it all the way to purchase screen. Poor organization from the trybooking team.

For large events should go through the big ticket companies.

Website is completely broken, wasted an hour and a half of my time to end up with no tickets. Hundreds or thousands of other complaints on the events FB page.

Can not handle traffic for a large event. Tickets for the RAAF show crashed their website. Their Waiting room process is meant to reduce the traffic hitting server request and this failed multiple time. No attempt to try and resolve

Absolute joke of a booking site. Waited until the tickets got released for the RAAF show and started booking exactly at 10. The entire site crashed and the pages disappeared. Don't accept events if you can't handle the booking process. My son is extremely disappointed now.

I'm sorry but this is ridiculous. The site cannot handle high volume sales and should be avoided as a seller if you wish your customers to have a good buying experience.
Frequent site crashes, carts that wipe empty and disappear, to only send you later to a waiting room.
Poor implementation/execution. Don't use these guys.

More like failbooking.com.
Cannot book tickets for an event, 500, 502 and 504 errors.
Phone number does not work either.

TryBooking is where, active and fluid communication meets a hands on, proactive ‘can do/will do’ approach to exemplary customer service. No other alternative comes close.

Thank you Jules & Sheila, you both took the stress out of this element of our event.