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Lees wat reviewers zeggen

Beoordeeld met 1 van de 5 sterren

Awful, awful, awful! The product is low quality, and I've been trying to cancel the subscription for months! I'm getting charged repeatedly. Every time they send me an email saying my cancelation requ... Toon meer

Beoordeeld met 4 van de 5 sterren

The instructions and how to videos are very helpful and I appreciate that. I think there is a learning curve with poly gel so I am still getting the hang of it, still figuring out how to get the thic... Toon meer

Beoordeeld met 5 van de 5 sterren

After reading so many bad comments about Paddie Nails I had to try them for myself. I simply was blown away at how easy, they were to apply and beautiful they were finished. They didn't pop off right... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

The post had broken my package, and I e-mailed customer support with pictures. They answered within hours and made up for the loss, and were very professional and kind. The products are great and eas... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Cosmeticabranche
  2. Cosmetische producten leverancier

Over Paddie Nails

Geschreven door het bedrijf

Revolutionizing your at-home nail game by saving you time, money, and unlocking salon-quality nails from the comfort of your home.

Cruelty Free | Toxin Free

Designed to protect and nourish your natural nails while delivering flawless results.


Contactgegevens

3,5

Gemiddeld

TrustScore 3.5 uit 5

89 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Heeft nog niet op negatieve reviews gereageerd

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Beoordeeld met 1 van de 5 sterren

Never received my order so I am not…

Never received my order so I am not able to review anything because I never received it. If I was able to give zero stars that is what you would have gotten.

27 december 2024
Logo Paddie Nails

Antwoord van Paddie Nails

Hi there,

We’re really sorry to hear you haven’t received your order — that’s absolutely not the experience we want any of our customers to have.

Please reach out to us at support@trypaddie.com with your order number so we can investigate this and either get your order to you or issue a full refund.

We appreciate your frustration and would love the chance to make this right.

The Paddie Team x

Beoordeeld met 1 van de 5 sterren

I still haven’t received the product

I still haven’t received the product, despite being told it shipped over 3 weeks ago. No one seems to know where it is (tracking has shown it parked in the same spot for the last two weeks). I’ve asked for a refund, and that request is being ignored as well. Do not purchase.

11 december 2024
Logo Paddie Nails

Antwoord van Paddie Nails

Hi there,

We’re so sorry to hear about your experience — this is absolutely not the service we want to provide, and we completely understand your frustration.

We’d love to get this resolved for you as quickly as possible. Please email us at support@trypaddie.com with your order details so we can either locate your order or process your refund right away.

We truly appreciate your patience and the opportunity to make this right.

The Paddie Team x

Beoordeeld met 1 van de 5 sterren

Incredibly difficult to use. Don't buy, trust me.

Incredibly difficult to use. Tried twice to make it work and used up at least half of the tube of my nail gel trying to get my nails to look like how they did in the tutorial video. Saw the good reviews and wanted to give the starter kit a try. Complete waste of time tbh since it took me almost an hour to completely remove the cured gel from my nail even though instructions say the gel is really easy to peel off ("only takes seconds") after leaving the removal solution for 3-5 minutes. No matter how many times I tried, having followed the tutorials closely, the method of squeezing a dab of polygel onto your nail and pressing the plastic nail shaper thing onto your nail to spread the gel across evenly never came out as clean as they did in the video. Sure, with practice you might be able to achieve professional-looking/satisfactory nails, but that might use up your entire starter kit and a ton of time before you get there. This is really not user-friendly for beginners. Also, when my package came, the slip solution bottle was not shut closed and the solution was quite literally slipping. I will be keeping the UV light since it works well but everything else needs to be better designed for ease of use. Trust me on this one, thanks.

17 december 2024
Review zonder uitnodiging
Logo Paddie Nails

Antwoord van Paddie Nails

Hi there,

Thank you for taking the time to leave your detailed feedback — we’re really sorry to hear that your experience with our starter kit didn’t meet your expectations. This is absolutely not the level of quality or ease of use we aim to provide, especially for beginners.

We appreciate your honesty and want to assure you that we’re always looking for ways to improve both our products and our tutorials to make the process as smooth and enjoyable as possible. It’s clear we’ve fallen short this time, and we’d love the opportunity to make it right.

We’d like to offer you a gift as an apology for the inconvenience and to thank you for giving Paddie a try. Please reach out to us at support@trypaddie.com so we can arrange this and also gather more details to help us improve.

We truly value your feedback and hope we can turn this around for you.

Thanks again,
The Paddie Team x

Beoordeeld met 1 van de 5 sterren

UPDATE ON MY MAY REVIEW

UPDATE ON MY MAY REVIEW—my bank initially gave me a courtesy credit while they waited for Paddie Nails to refund me. They took back this credit when they had exhausted their efforts and had to close the case. I tried appealing this with my bank, but to no avail. Paddie Nails responded to my review and said they refunded my product within 36 hours of getting my package. NOT TRUE!!!! I still have not received a refund from the company and I made a purchase in February/sent back my order package in March. Now they are emailing me trying to get me to take my review down and offering me more of their products as a compensation. I told them I still haven’t gotten my refund and this is an extremely incompetent solution. DO NOT BUY FROM THEM IT IS A SCAM!!!!!

20 november 2024
Review zonder uitnodiging
Logo Paddie Nails

Antwoord van Paddie Nails

Thank you for your message. We truly understand your frustration and want to clarify the situation as clearly as possible.

I’d like to clarify that we refunded your order in full shortly after receiving the return. Unfortunately, any further delays have been due to the case raised with your bank, which is outside our control.

Our offer of compensatory gifts was a gesture of goodwill to address the inconvenience caused by the bank’s delays, but there is nothing further we can do from our end.

We regret the frustration this has caused and hope this clears up any misunderstanding. Please let us know if there’s any other way we can assist.

Beoordeeld met 5 van de 5 sterren

this is my first time using paddie

this is my first time using paddie, and to be honest I’m super excited, I would describe its service like one of the best in customer service, and one of the greatest ones in quality, I will definitely buy it again in the future and will totally recommend it

19 oktober 2024
Review zonder uitnodiging
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Antwoord van Paddie Nails


Thank you so much for your wonderful review! We’re thrilled to hear that you had such a positive experience with Paddie. Providing top-notch customer service and high-quality products is our top priority, and it's great to know that we hit the mark for you. Your excitement means the world to us, and we can’t wait to serve you again in the future. Thanks for recommending us—we truly appreciate it! If you have any questions or need assistance, feel free to reach out anytime. Happy shopping!

Beoordeeld met 5 van de 5 sterren

The post had broken my package

The post had broken my package, and I e-mailed customer support with pictures. They answered within hours and made up for the loss, and were very professional and kind. The products are great and easy to apply. Looking forward to saving tons of money that used to go to nailsalons. Definitely recommend!

23 september 2024
Review zonder uitnodiging
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Antwoord van Paddie Nails

We are so happy to see both our product and support were able to make your first Paddie experience a bliss! 🤗

Beoordeeld met 1 van de 5 sterren

The order never arrived

The order never arrived. I payed for the starter kit and 3 extra colors and have not received neither, it has been more than 8 months now. Saw an add just now and it reminded me of it.

3 november 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Loved your videos..

Loved your videos... And I have been fan of nails and your videos

1 juni 2024
Review zonder uitnodiging
Logo Paddie Nails

Antwoord van Paddie Nails

Thank you so much for your kind words. We are humbled!

We do our best every day to deliver the best possible experience and long-term support & design inspiration!

Beoordeeld met 5 van de 5 sterren

I love paddie nails

I love paddie nails it’s such a healthy and convenient way to do your nails and I definitely recommend it❤️

21 maart 2024
Review zonder uitnodiging
Logo Paddie Nails

Antwoord van Paddie Nails

Thank you so much for the kind words Rebecca! We are so glad you love them!

Beoordeeld met 5 van de 5 sterren

Not every medium of nail products are…

Not every medium of nail products are for everyone. I am new to polygel and so far I love it! Beautiful arched apex, easy to apply and lasts really long time! I’m going over a month now and had to cut down! Just amazing!

1 februari 2024
Review zonder uitnodiging
Logo Paddie Nails

Antwoord van Paddie Nails

We are so incredibly happy to hear you are loving your new nails Peggy! ☺️

Beoordeeld met 1 van de 5 sterren

The Paddie Polygel Nail does not stick…

The Paddie Polygel Nail does not stick to the nail. It comes off so easily minutes after putting it.

I DOT NOT RECOMMEND. I WASTED $45 Dollars on their starter kit. and they will not refund once you used it.

25 februari 2024
Review zonder uitnodiging
Logo Paddie Nails

Antwoord van Paddie Nails

We are very sorry to read this Mariel. We do recommend our beloved customers to closely follow tutorials at trypaddie.com/how before starting the application process for the first time. Before application the nail needs to prepared and for long lasting results we recommend using base & top coat too.

Nevertheless, please email us at support@trypaddie.com and we will make this right for you.

Beoordeeld met 1 van de 5 sterren

These do not come close to working

These do not come close to working. After I ordered, I mentioned to my daughter that I was going to try them. She laughed and told me she had already been scammed by them. I decided to have a positive attitude and wait and try for myself. They came within 10 days which was awesome. Then I applied. They are JUNK! They do NOT stay on your nail. They are some sort of weird "plasticy" type thing once they dry. Even if they had stayed on my fingernail, which they did NOT, they would have looked like I was wearing a piece of pastic toy on top. Do NOT waste your money. I wish I would have looked up reviews before buying.

24 februari 2024
Review zonder uitnodiging
Logo Paddie Nails

Antwoord van Paddie Nails

We are truly sorry to hear these words Saundra. We do recommend our beloved customers to closely follow tutorials at trypaddie.com/how before starting the application process for the first time. Before application the nail needs to prepped and for long lasting results we recommend using base & top coat too. Also, in order to get a consistent natural looking result, the UV lamp needs to be used according to the length and thickness of your polygel.

To display our sincere remorseful feelings, could you please email us at support@trypaddie.com and we will make this right for you and your daughter.

Beoordeeld met 5 van de 5 sterren

Easy to use

Easy to use , product goes a long way
Love them !

3 februari 2024
Review zonder uitnodiging
Logo Paddie Nails

Antwoord van Paddie Nails

Thank you so much for the kind words! We really appreciate them!

Beoordeeld met 5 van de 5 sterren

These are good nails

These are good nails, the products work as described. I am still learning how to apply and remove, and getting better at it every time. They look great, even if you mess up a little it's going to be better than nothing, and it's simple to fix.

21 januari 2024
Review zonder uitnodiging
Logo Paddie Nails

Antwoord van Paddie Nails

We are so happy to hear you love your new nails Julianne! If we can help with anything, we are always one email (support@trypaddielcom) or DM away. 🤗

Beoordeeld met 5 van de 5 sterren

After reading so many bad comments... You Just Have To Try Paddie Nails 😃

After reading so many bad comments about Paddie Nails I had to try them for myself. I simply was blown away at how easy, they were to apply and beautiful they were finished. They didn't pop off right away. They lasted and I got many comments on how they looked. Be patient take your time and follow their instructions for beautiful nails.

16 januari 2024
Review zonder uitnodiging
Logo Paddie Nails

Antwoord van Paddie Nails

Thank you so much for the kind words!

As a small business owner reviews like this is what keeps me working harder in order to offer all our customers an outstanding experience while shopping at Paddie! 🤗

Beoordeeld met 5 van de 5 sterren

Perfect for beginners!

I’ve been really happy starting with the Intermediate kit as it includes everything needed for application and removal. The colors are perfect me as neutrals are always my vibe (came with clear, coffee, clear coffee, black, and jade universe). I’m not a nails girly ~at all~ but I want to be 💅 I’ve tried glue on nails a few times, but other than that I almost never do my nails. I’ve done 3 sets so far and it has taken me quite a bit of time (a few hours), but I’m sure with more practice at this rate it’ll go much quicker! I think my sets so far look great for being a beginner. I recommend following ~all~ of their tips and tricks found on their website and videos, especially for nail prep which makes a huge difference in longevity. My only reasons I might have given a 4.5 instead of 5, are that the slip solution brush broke pretty quickly (detached from dual head base but still usable) and the light is small (but still effective). Overall, love it and looking forward to a fun year of gorgeous nails with Paddie!

12 januari 2024
Review zonder uitnodiging

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