Angelie's respnse to my request for a return and refund was prompt. She pointed out that I had a subscription, thank goodness because I had no idea! I was offered a 50% refund and to keep the produc... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
my capsules are pale orange and look diluted. Not the colour shown in ads or even on packaging? It says one gel per day and it’s 12mg but I just read on another review they agree they only contain 3m... Toon meer
Bedrijf heeft geantwoord
Arlyn was fantastic so quick and responsive, empathetic and followed through asap. I have Never had a response as fast as this and handled so quickly and so well. Thank you so much Arlyn. CS Team Lead... Toon meer
Bedrijf heeft geantwoord
I realized my subscription from ROVINA was arriving monthly and requested it to stop as I had enough product . My email was answered very quickly and the necessary adjustments to my subscription we... Toon meer
Bedrijf heeft geantwoord
4,3
Uitstekend
617 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 98% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Best customer experience ever for me
My experience with dealing with many different organizations regarding customer service that allows me to make a broad statement here and that is the response time. The quality of the response has been tremendous. I wish to thank Kat for handling my issues regarding the product I always attempt to deal with companies I can communicate with directly and quickly Tryrovina has met and exceeded all of my concerns Again thank you Kat
6 juli 2026
Review zonder uitnodiging
Helpful
Aira was super helpful and resolved my issue quickly. Had a problem with shipping of the product. She suggested a fix and took care of it quickly.
7 juli 2026
Review zonder uitnodiging
Hello
Hello. I wasnt very happy when I discovered that I was subscribed and that I wasnt in control of my orders and upcoming bottles were too many so I asked for help and Jean was very kind and helpful.
4 juli 2026
Review zonder uitnodiging
Antwoord van Tryrovina
Hi Irena,
Thank you for taking the time to share your experience.
We're sorry to hear that you were initially unhappy with your subscription experience, but we're glad Jean was able to assist you with kindness and help resolve your concerns. We'll be sure to share your kind words with her.
We appreciate your feedback, as it helps us continue improving the experience for all of our customers. If you ever need any further assistance, please don't hesitate to reach out, we're always here to help.
Thank you for choosing Rovina!
The Rovina Support Team.
No change in my overall experience
7 juli 2026
Review zonder uitnodiging
Antwoord van Tryrovina
Hi Ravinthran,
Thank you for sharing your honest feedback. We are sorry to hear that you haven't noticed any change in your overall experience yet.
Depending on individual wellness goals, some of our customers find that it takes a bit more time for the ingredients to fully build up in their system and show noticeable results. However, we want you to have the best experience possible. Please feel free to reach out to our support team directly at info@tryrovina.com so we can look into your order and see how we can best support you on your journey.
The Rovina Team
Angelie's respnse to my request for a…
Angelie's respnse to my request for a return and refund was prompt. She pointed out that I had a subscription, thank goodness because I had no idea! I was offered a 50% refund and to keep the product verses going through the hassel of returning it. Very happy with my customer service experience.
6 juli 2026
Review zonder uitnodiging
Antwoord van Tryrovina
Hi Tara,
Thank you so much for taking the time to leave this wonderful 5-star review! We are so glad to hear that Angelie was able to assist you promptly and help clarify your subscription details.
We always want to make things as easy and hassle-free as possible for our customers, so we are thrilled that the 50% refund option worked out perfectly for you. Your kind words mean a lot to our team!
The Rovina Team
So far so good I have only been taking…
So far so good I have only been taking for about a week ,hadn't feel any difference yet.
6 juli 2026
Review zonder uitnodiging
Antwoord van Tryrovina
Hi Phet,
Thank you for sharing your early feedback! Since you've only been taking it for about a week, it is completely normal not to feel a significant difference just yet. Consistency is key, as the ingredients often need a bit of time to build up in your system and start working.
We are glad to hear it's "so far so good," and we hope you begin noticing positive results soon. Please feel free to reach out if you have any questions along the way!
The Rovina Team
I never received my soft gels because…
I never received my soft gels because you guys got my address crazy wrong! They went to a PO box in a town on the other side of the state. They were in post office limbo for weeks jumping around from one part of the state to another. This may have been avoided if anybody at the company would answer the phone and or emails. I never got a response to any of the three emails I sent and nobody wants answer the phone. Voicemail was full so I couldn't leave a message. I will never order anything from Rovina again
25 juni 2026
Review zonder uitnodiging
Antwoord van Tryrovina
Hi Jean,
I am incredibly sorry to hear about this experience. This is absolutely not the level of service we aim to provide, and I completely understand your frustration regarding both the shipping error and the lack of communication.
We want to make this right for you immediately. Please reach out to our dedicated priority support line at info@tryrovina.com or reply directly to this message with your order number so we can locate your account, clear up any system communication issues, and issue you a full refund.
Your feedback regarding our phones and email response times has been passed directly to our management team so we can address this immediately. Thank you for bringing this to our attention, and we hope to have the chance to resolve this for you.
The Rovina Team
No delivery
I really want the product .. but i didnt received any .. very long time of waiting ending is refund. IM SO DISAPPOINTED I WAISTED A LOT OF TIME IN THIS PRODUCT.
6 juni 2026
Review zonder uitnodiging
Antwoord van Tryrovina
Hi Jaimson,
Thank you for taking the time to share your feedback. We're truly sorry to hear about your experience and completely understand your disappointment after waiting so long for your order.
After investigating your shipment, we found that it was unfortunately marked as undeliverable by the carrier, which prevented it from reaching your address. Because of this, we processed a full refund to ensure you were not charged for an order you couldn't receive.
We sincerely apologize for the inconvenience and the time you invested waiting for your package. While this situation was beyond our control, we understand how frustrating it must have been.
If you're interested in placing another order in the future, we'd be happy to work with you to verify the delivery details beforehand and do our best to help ensure a smoother experience.
Thank you again for your feedback, and we wish you all the best.
The Rovina Support Team.
The astaxanthin has made my digestive…
The astaxanthin has made my digestive system more regular. And my skin tone is better.
27 juni 2026
Review zonder uitnodiging
Antwoord van Tryrovina
Hi Gloria,
Thank you so much for taking the time to share your experience! We're delighted to hear that you've noticed improvements in both your digestive regularity and your skin tone while using Rovina Astaxanthin.
It's wonderful to know our product has been a positive addition to your wellness routine. We truly appreciate your support and are grateful for your feedback.
Thank you for choosing Rovina!
The Rovina Support Team.
I was satisfied with the response when…
I was satisfied with the response when I decided to cancel my subscription they reached out right to handle the issue and was asked of me if i decide that to get the product in the future i could thank so much
5 juli 2026
Review zonder uitnodiging
Antwoord van Tryrovina
Hi Crystal,
Thank you so much for the 5-star review! We are glad to hear that our team was able to assist you promptly and smoothly when you reached out regarding your subscription.
We completely understand that circumstances change, and please know that our doors are always open if you ever decide to return to us in the future. We wish you all the best!
The Rovina Team.
The CSR Arlyn was prompt and courteous…
The CSR Arlyn was prompt and courteous in her response to my queries. Was very professional in the responses given.
4 juli 2026
Review zonder uitnodiging
Antwoord van Tryrovina
Hi Radhica,
Thank you so much for your wonderful 5-star review!
We're delighted to hear that Arlyn was able to assist you promptly, courteously, and professionally. Providing excellent customer service is something we strive for every day, and your kind words mean a great deal to both Arlyn and our team.
We truly appreciate your support and thank you for choosing Rovina. If you ever have any questions or need assistance in the future, we're always here to help.
The Rovina Support Team.
I was waiting a month for my order
I was waiting a month for my order. And than you charge me again without my approval. I wrote to you and the answer came very quickly. The next day. I’m waiting now for money refund
5 juli 2026
Review zonder uitnodiging
Antwoord van Tryrovina
Hi Zohar,
Thank you for sharing your experience. We sincerely apologize for the delay with your order and for the frustration caused by the unexpected charge.
We're glad our support team was able to respond to you promptly. As discussed, your refund has already been processed. Please allow 1–10 business days for it to appear in your account, depending on your bank or card issuer.
We truly appreciate your patience and the opportunity to resolve this matter. If you have any further questions, please don't hesitate to reach out, we're always here to help.
The Rovina Support Team.
Aljan made it easy for me to cancel my…
Aljan made it easy for me to cancel my subscription as requested.
5 juli 2026
Review zonder uitnodiging
Antwoord van Tryrovina
Hi Jeanette,
Thank you so much for taking the time to share your experience.
We're delighted to hear that Aljan was able to make the cancellation process quick and easy for you. Providing prompt, respectful, and hassle-free support is always our goal.
We truly appreciate your kind feedback and thank you for giving us the opportunity to assist you. If you ever have any questions or need help in the future, we're always here for you.
The Rovina Support Team.
I was very pleased with the prompt…
I was very pleased with the prompt response to my request.I thank Estella for her assistance in this regard
4 juli 2026
Review zonder uitnodiging
Antwoord van Tryrovina
Hi Bernard,
Thank you for taking the time to share your experience with us.
We're delighted to hear that you were pleased with the prompt response to your request. We'll be sure to share your kind words with Estella, who will be happy to know her assistance made a positive difference.
We truly appreciate your feedback and thank you for choosing Rovina. If you ever need any assistance in the future, we're always here to help.
The Rovina Support Team.
I’ve been suffering with neuropathy for…
I’ve been suffering with neuropathy for seven years. I feel better since using this product for the first time. Numbness is finally being addressed.
4 juli 2026
Review zonder uitnodiging
Antwoord van Tryrovina
Hi Vallery,
Thank you so much for sharing your story with us! We are absolutely thrilled to hear that after seven years, you are finally experiencing relief from neuropathy and that the numbness is being addressed. Knowing our product has made such a positive difference for you truly means the world to our team.
Wishing you continued comfort and wellness on your health journey!
The Rovina Team.
Arlyn was fantastic so quick and immediately so helpful
Arlyn was fantastic so quick and responsive, empathetic and followed through asap. I have Never had a response as fast as this and handled so quickly and so well. Thank you so much Arlyn. CS Team Lead. I very much appreciate the excellent service you have provided me. Kind regards Stephanie Turner
5 juli 2026
Review zonder uitnodiging
Antwoord van Tryrovina
Hi Stephanie,
Thank you so much for taking the time to share your wonderful experience! We are absolutely delighted to hear how quickly and effectively Arlyn was able to assist you. Providing fast, empathetic, and reliable support is exactly what we strive for, and Arlyn will be thrilled to hear your kind words.
We truly appreciate your support and are always here if you need anything else!
The Rovina Team.
So far only been taking for a week
So far only been taking for a week, nothing too noticeable yet, too early to say but I will leave another review in a month or so
4 juli 2026
Review zonder uitnodiging
Antwoord van Tryrovina
Hi Amanda,
Thank you so much for taking the time to leave a review and share your experience!
We completely understand that after just one week, it may still be too early to notice significant changes. Many of our customers begin to experience more noticeable benefits after several weeks of consistent daily use, as Astaxanthin gradually builds up in the body.
We truly appreciate your honesty and are grateful that you're willing to come back and share another update in a month. We look forward to hearing how your journey with Rovina progresses.
If you have any questions along the way or need any assistance, please don't hesitate to reach out. We're always here to help.
The Rovina Support Team.
my capsules are pale orange not red!!
my capsules are pale orange and look diluted. Not the colour shown in ads or even on packaging? It says one gel per day and it’s 12mg but I just read on another review they agree they only contain 3mg astaxanthin per gel and to get 12mg a day you need to take 4 gels!! This is not on the packaging anywhere!!! Had to cancel credit card to stop recurring deliveries!! Nightmare
5 juni 2026
Review zonder uitnodiging
Antwoord van Tryrovina
Hi Alli,
Hi, we're sorry to hear about your experience and appreciate you taking the time to share your feedback. We'd like to clarify that each softgel contains 3 mg of astaxanthin, and the recommended daily serving is 4 softgels, providing a total daily dosage of 12 mg. The serving instructions are included on the product label. We apologize if this wasn't as clear as it could have been. Unfortunately, we're unable to locate your account based on your review. Please contact us at info@tryrovina.com, and our team will be happy to review your order and address your concerns. We look forward to assisting you.
The Rovina Support Team.
Jean was very helpful and responded…
Jean was very helpful and responded quickly. Great customer service!
3 juli 2026
Review zonder uitnodiging
Antwoord van Tryrovina
Hi Latisha,
Thank you so much for your wonderful 5-star review! We're delighted to hear that Jean was able to assist you promptly and provide great customer service. We'll be sure to share your kind words with Jean. We truly appreciate your support and look forward to serving you again!
The Rovina Support Team.
Marketing integrity
I’m giving 5 stars for Arlyn, the person that helped me today. This person was so kind & genuinely caring about my experience. If I come back to using your product, it’s because of Arlyn. Regarding the company, I would give 2 stars. Honestly, your marketing is very misleading to sell your product with the consumer believing it’s enough for 1 month and it’s only for 2 weeks. Can you tell me the logic behind this? It now costs $60 vs $30. I take many supplements but never have I purchased one that has only enough for 15 days. I did originally purchase buy 1 get 1 BUT then with my subscription I only get 1 for the same price. Not a good deal! Your product might be really good but those behind your marketing lack integrity.
16 juni 2026
Review zonder uitnodiging
Antwoord van Tryrovina
Hello Rosemary,
Thank you for your thoughtful feedback. We're delighted to hear that Arlyn made such a positive impact on your experience, and we'll be sure to share your kind words with her.
We're also sorry to hear about your concerns regarding our product quantity, pricing, and subscription. We appreciate your honest feedback and will share it with our team as we continue working to improve our customer experience.
Thank you again for taking the time to leave a review.
The Rovina Support Team.
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