I used to be a happy customer for years. On March 12th I received the wrong product-not what I ordered. I emailed them to exchange the item, and sent them all of the information including photos. I r... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
10 days in and there is a distinct difference! Im not an ambassador or anything so this 5 star review doesn’t benefit me in any way- just someone who drinks excessive coffee and kept buying the cheap... Toon meer
Bedrijf heeft geantwoord
It's not an instant process, but it's a process for sure, shades absolutely change if you are consistent with it. It's literally as easy as adding toothpaste to your brush powder. Brush your teeth don... Toon meer
Bedrijf heeft geantwoord
Wanted to give the product some time to work before giving a result review and I feel like the results in how white your teeth can get varies from person to person. That being said I don't think the p... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
#1 selling teeth whitening system guaranteed to work on all smiles. Fast shipping nationwide! Order online today: https://www.trysnow.com
Contactgegevens
4401 E Baseline Rd #103, 85042, Phoenix, Verenigde Staten
- support@trysnow.com
- trysnow.com
3,8
Goed
4K reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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I used to be a happy customer for…
I used to be a happy customer for years. On March 12th I received the wrong product-not what I ordered. I emailed them to exchange the item, and sent them all of the information including photos. I received no help. (They also discontinued customer service by phone.) It's April 9th and I still haven't heard back. So I submitted for a refund, and besides having to cover the original shipping costs, I was penalized 10%. Huge disappointment.
12 maart 2026
Review zonder uitnodiging
Antwoord van Snow Teeth Whitening
Hi,
We’re truly sorry to hear about your experience, and we completely understand how frustrating this must have been—especially after being a loyal customer for years.
At this time, our customer support is handled via email only, which allows us to properly track and resolve each case. It’s possible your message may not have reached us or was missed due to high volume, and we sincerely apologize for the lack of response.
To make sure we can assist you as quickly as possible, could you please resend your email along with the photos and details to support@trysnow.com? Our team will prioritize your case and work with you to find the best resolution.
We truly appreciate your patience and the opportunity to make this right.
All the best,
SNOW
Terrible customer service
This review is actually for the customer service, or rather, the lack of. My husband and I have been using Snow for the last four years now. We’ve been using Gen 1 and just found out that the replacement heads for Gen 1 have been discontinued. Now we have to spend more money on toothbrushes which is frustrating because our current ones are working fine! When I first contacted Snow about this, they offered some options for being loyal customers - whitening kits. I told them we had already purchased a whitening kit a while back and asked for an upgrade for the Gen 2 instead or at least an additional discount. Since that email, they have not responded at all. Absolutely nothing. I have emailed several times now and still nothing. I went on their website and sent them a message, received a response within the days, asking about my “order” and when l explained my situation again, nothing. This is how they treat “loyal” customers? Extremely disappointed with the customer service and I’m upset about the fact that we now have to spend more money on electric toothbrushes. If we had known the replacement heads were going to be discontinued, we would NEVER have purchased Snow in the first place. How do we know the same thing isn’t going to happen with Gen 2 replacement heads down the road? We have recommended Snow to friends and family. We have been loyal customers since 2022 and supported their business by spending hundreds of dollars on their products, including toothbrushes, replacement heads, floss, toothpaste, whitening kit and various whitening pens, etc. They clearly do not value their “loyal” customers at all. They don’t even respond and the reponses in the beginning are all AI. What a big disappointment Snow has been.
16 maart 2026
Review zonder uitnodiging
Antwoord van Snow Teeth Whitening
Hi there,
Thank you for sharing your experience, and we’re truly sorry for the frustration and disappointment this has caused—especially after your years of loyalty and support. We completely understand how upsetting it must feel to not receive a response and to be put in a position where you may need to replace a product that’s still working well.
We sincerely apologize for the lack of follow-up. That’s not the experience we want any of our customers to have.
We’d really like the opportunity to make this right. Could you please resend your email to support@trysnow.com? This will help us prioritize your case and ensure it’s handled promptly by our team.
We truly appreciate your continued support over the years, and we’re committed to assisting you further and finding a resolution that reflects that.
All the best,
SNOW
Stay away!
Stay away!! The estimated shipping times on the website are a lie. Never got my order, it never moved past the processing phase and support is non-existent. The support phone number goes to an automated message saying to use the website for support, but the website support and support email do nothing but send back generated AI responses. I attempted to cancel my order but no luck so far. I thought this company was legit, and maybe it once was, but clearly not anymore and I regret not checking other reviews before ordering. I will be contacting my credit card company for a refund if my order isn’t cancelled soon.
10 februari 2026
Review zonder uitnodiging
Antwoord van Snow Teeth Whitening
Hi Whitney,
Thank you for taking the time to share your experience. I’m truly sorry to hear about the frustration you’ve encountered with your order and the difficulty reaching our support team. We understand how upsetting it can be when shipping takes longer than expected and when you’re trying to get clear assistance regarding your order.
At SNOW Oral Care, we take concerns like this seriously, and this is certainly not the experience we want our customers to have. We’d really appreciate the opportunity to look into your order, check the current status, and help resolve the cancellation or refund for you as quickly as possible.
Please contact us directly at support@trysnow.com
with your order number and reference this review so our team can prioritize your case. We appreciate you bringing this to our attention and the chance to make things right.
SNOW
It's not an instant process but...
It's not an instant process, but it's a process for sure, shades absolutely change if you are consistent with it. It's literally as easy as adding toothpaste to your brush powder. Brush your teeth done, twice a day. Three times if you're like that. In a month you'll see the results, absolutely love this and I'll keep using it.
17 februari 2026
Review zonder uitnodiging
Antwoord van Snow Teeth Whitening
Hi Joshua,
Thank you so much for taking the time to share your experience and for the 5-star review! We really appreciate you highlighting that consistency is key and that the results come with regular use.
It’s great to hear that the process fits easily into your daily routine and that you’ve already noticed a change in shades over time. Feedback like yours helps others understand what to expect and how to get the best results from SNOW Oral Care products.
We’re so glad you’re loving it and plan to keep using it. Thanks again for your support!
SNOW
Absolute scam
Awful, don’t expect to receive your product or speak with anyone about receiving it. This website is a scam. I’m going to report the fraudulent activity. They have AI running most of their systems..it will probably reply to my post to cover the companies tracks. Shit is ridiculous. The company can’t be trusted, the advertising is very misleading and LOUD..I can’t imagine how many have fell victim.
15 februari 2026
Review zonder uitnodiging
Antwoord van Snow Teeth Whitening
Hi Cody,
Thank you for taking the time to share your feedback. I’m really sorry to hear about your experience and understand how frustrating it must feel when you’re expecting an order and are unable to get the answers you need.
We want to assure you that SNOW Oral Care is a legitimate company and we take concerns like this very seriously. The situation you described is certainly not the experience we aim to provide our customers. Shipping delays or communication issues can occasionally occur, but we always want the opportunity to investigate and resolve them properly.
Please reach out to us directly at support@trysnow.com
with your order number so our team can review the details and assist you as quickly as possible. We truly appreciate the chance to make this right.
SNOW
Checkout is a scam…
Checkout is very confusing and seems like a ploy to get you to accidentally order again. Shameful!
7 februari 2026
Review zonder uitnodiging
Antwoord van Snow Teeth Whitening
Hi Steve,
Thank you for taking the time to share your feedback. I’m very sorry to hear that your checkout experience felt confusing and frustrating. That is certainly not our intention, and we would never design our process to cause accidental orders.
At SNOW Oral Care, transparency is extremely important to us. We’re continuously working to make our website and checkout process as clear and user-friendly as possible, and your feedback is valuable in helping us improve.
If an unintended order was placed or if you need assistance reviewing your purchase, please reach out to us directly at support@trysnow.com
with your order details so we can look into it right away and make things right. We appreciate you bringing this to our attention.
Regards,
SNOW
Costumer service is pathetic
Costumer service is pathetic. Never received what I ordered. I sent multiple emails and nobody ever responded
6 februari 2026
Review zonder uitnodiging
Antwoord van Snow Teeth Whitening
Hi Alyssa,
Thank you for taking the time to share your feedback. I’m truly sorry to hear that you never received your order and felt that your emails went unanswered. That is incredibly frustrating, and it’s not the level of service we strive to provide.
At SNOW Oral Care, we take customer concerns seriously, and we would never want you to feel ignored. There may have been a delivery issue or a communication error, but regardless, we want to make this right for you as quickly as possible.
Please reach out to us directly at support@trysnow.com
with your order number and the email used to place the order so we can urgently investigate and resolve this . We appreciate the opportunity to correct this situation.
Regards,
SNOW
Didnt hear or get any thing from this…
Didnt hear or get any thing from this order.
I will not pay for this. Bad scam
27 januari 2026
Review zonder uitnodiging
Antwoord van Snow Teeth Whitening
Hi Simen,
Thank you for taking the time to leave a review. I’m very sorry to hear that you haven’t received your order or communication regarding it. We understand how concerning that must feel, and we want to assure you that this is not the experience we aim to provide.
At SNOW Oral Care, we take all order and delivery concerns seriously. It’s possible there may have been a shipping delay, an incorrect email address on file, or an issue with carrier delivery.
Please reach out to us directly at support@trysnow.com
with your order number and the email used at checkout so we can urgently investigate the status of your order and resolve this for you as quickly as possible. We appreciate the opportunity to make this right.
Regards,
SNOW
Not a great device
First off, trying to get a human to talk to is impossible. My husband ordered me one and the shipping took so long he thought it was a fake site. He couldn’t find a phone number to call. The product finally came over a month later. I received the wireless version and the charge absolutely sucks. It holds a charge for maybe 2 sessions if you do them back to back. I have attempted 5 different times, put on the whitening gel and all, put the mouthpiece in and it stays lit for about 2 min the goes dead. The pamphlet says it should hold a charge for 3 sessions. My device has yet to do that. When it dies it ends up wasting my whitening gel. They need to create a case that holds the charge and keeps the device fully charged. I’d like to see if the system actually whitens but I can’t keep it charged to actually do so.
3 februari 2026
Review zonder uitnodiging
Antwoord van Snow Teeth Whitening
Hi Rindi,
Thank you for taking the time to share your detailed feedback. I’m truly sorry to hear about the frustration you and your husband experienced — from the delayed shipping to the difficulty reaching support, and especially the issues with your wireless device not holding a proper charge. That’s certainly not the experience we want you to have.
We understand how disappointing it must be to prepare for a session only for the device to power off and waste your whitening gel. The wireless unit should hold a charge for multiple sessions when fully charged, so what you’re describing does not sound right. At SNOW Oral Care, product quality and customer support are extremely important to us, and we’d like the opportunity to make this right.
Please email us directly at support@trysnow.com
with your order number and reference this review so we can troubleshoot the device and arrange a replacement if needed. We appreciate your feedback and the chance to resolve this for you.
Warms regards,
SNOW
I would never order anything from Snow…
I would never order anything from Snow teeth whitening again. They sent me some of their product with my subscription plan I immediately have tried five times to receive a return label to send the product back they refused to send me a return label they have no telephone that you can call and talk to someone good luck if you order anything from them and you want to return it
3 februari 2026
Review zonder uitnodiging
Antwoord van Snow Teeth Whitening
Hi Michaelowen,
Thank you for taking the time to share your feedback. I’m truly sorry to hear about your frustration regarding the return label and your subscription shipment. We understand how upsetting it can feel when you’re trying to process a return and aren’t getting the clarity you need.
For your convenience, return labels can be generated directly through our Returns Portal here: https://trysnow.loopreturns.com/#/
. This allows you to quickly submit your request and download the label without needing to wait on email correspondence.
At SNOW Oral Care, we’re committed to making returns as simple and transparent as possible, and we appreciate you bringing this to our attention. If you experience any issues using the portal, please email us at support@trysnow.com
with your order number so we can personally assist you right away.
Regards,
SNOW
So I placed an order about 6 weeks ago…
So I placed an order about 6 weeks ago with my place of work address as to where to ship, about 2 weeks later the delivery company UNIUNI, sent me text messages that they had attempted delivery 3 times and now listing it as undeliverable, ridicules!! we have packages delivered to my warehouse daily with no issues, FedEx, UPS ect. I tried directly replies to UNI with specific instructions where to deliver with no response. Now they say they will return the package to vendor. I have sent several Emails to Snow with no reply as of yet. I have bought many products from Snow in the past with no issues. This order was for over 200.00 dollars. I either want my order or a complete refund. This is no way to treat your customers, total lack of communication. Why don't they just use regular carriers for delivery then this wouldn't be an issue. If you can't resolve this issue, I will no longer do any more ordering from your company. Totally unacceptable!!
1 februari 2026
Review zonder uitnodiging
Antwoord van Snow Teeth Whitening
Hi John,
Thank you for taking the time to share your experience with us. I’m truly sorry for the frustration and inconvenience you’ve gone through with this order especially after being a loyal customer in the past. Multiple failed delivery attempts, no clear communication from the carrier, and delayed responses from us is absolutely not the experience we want you to have.
We understand how upsetting this must be, particularly with a $200+ order and packages regularly delivered to your workplace without issue. This isn’t the level of service we aim to provide at SNOW Oral Care, and we sincerely apologize.
Please contact us directly at support@trysnow.com
with your order number so we can urgently review the shipment status and make this right. We appreciate you bringing this to our attention and the opportunity to fix it for you.
SNOW
Wonderful product
I've had wonderful results with this product. Used it for years and very happy! Just hope they don't change anything like alot of companies do! It's great and don't need any improvements! Don't know about customer service cause I've never had to use them as I've never had a problem!
27 januari 2026
Review zonder uitnodiging
Antwoord van Snow Teeth Whitening
Hi Rhonda,
Thank you so much for sharing your experience and for your thoughtful review! We’re thrilled to hear you’ve had wonderful results and have been happily using the product for years.
We totally understand your sentiment too, when something works, it should stay that way! Please know we’re always focused on maintaining the quality and effectiveness you’ve come to trust from SNOW Oral Care.
We also appreciate you mentioning that you’ve never needed customer support, that’s always a good sign! But if you ever do need anything, we’re here for you. Thanks again for your continued support.
All the best,
SNOW
Unresponsive
I got one of the teeth whitening kits for Christmas about a year ago, and I went to replace the pen. I asked the customer support where to find the replacement pens and they said on the site but... they are not on the site. So I ordered another pen that said it would work with the LED device. It never came. I have emailed them multiple times about either sending another one or refunding my money and I haven't heard anything for weeks.
9 januari 2026
Review zonder uitnodiging
Antwoord van Snow Teeth Whitening
Hi Emily,
Thank you for taking the time to share your experience with us. I’m really sorry to hear about the confusion finding the replacement pen and the lack of follow-up regarding your order.
We understand how frustrating it must feel to be waiting on a product and not getting timely responses, especially when you were simply trying to replace something compatible with your device. That’s not the experience we aim to provide at SNOW Oral Care, and we truly apologize for the inconvenience.
Please reach out to us directly at support@trysnow.com
with your order details so we can prioritize this right away and make things right, whether that’s a replacement or a refund. We appreciate you bringing this to our attention and the chance to fix it for you.
Sincerely,
SNOW
This is an update to my last review
This is an update to my last review. Try snow did get in contact with me and rectified the problem of the missing toothbrush, which I did appreciate. I really do like snow products and also recommend them to others.
15 januari 2026
Review zonder uitnodiging
Antwoord van Snow Teeth Whitening
Hi Cathy,
Thank you so much for taking the time to update your review and for the 5-star rating. We truly appreciate it! I’m really glad our team was able to get in touch and quickly resolve the issue with your missing toothbrush.
It means a lot to hear that you enjoy our products and even recommend them to others. Your support and trust in SNOW Oral Care genuinely makes our day. If you ever need anything at all, we’re always here to help.
Thanks again for being part of the SNOW family!
Best,
SNOW
Ordered Diamond Whitening Kit and no delivery after 6 Weeks
UPDATED: Ordered Diamond Teeth Whitening kit at the end of November 2025 and no sign of the product delivery after 6 weeks. Query initially raised with their customer services who responded with confirmation the order had been 'fulfilled' and that they would pass the shipping issue to a 'specialist team' to follow up. No further communication received to date. Follow ups including a request for a full refund have gone unanswered. The product hasn't moved via tracking since Dec 03 2025. Unfortunately on the basis of this experience I cannot recommend Snow or its products, and the customer experience has been the worst I've experienced in years. Their marketing is excellent however with multiple emails received almost daily. Service though is clearly not on their priority list.
Update 18/01/2026 - Despite a request from Snow via Trustpilot for my contact details and order number(submitted), as of today, still no update, offer of refund or attempt to re-engage to resolve an outstanding, paid for order that has not been fulfilled. Additionally, a request for resolution was placed via Shopify, their payment platform and that has also gone unactioned. Sorry Snow, not good enough. If one of your representatives is reading this, please provide a refund as requested.
29 november 2025
Review zonder uitnodiging
Antwoord van Snow Teeth Whitening
Hi Mark,
Thank you for taking the time to leave this review. We’re truly sorry to hear about your experience and completely understand how frustrating it must be to wait six weeks for your Diamond Whitening Kit with no resolution, despite multiple attempts to contact us.
We acknowledge that the lack of communication, unfulfilled follow-ups, and unresolved refund request are unacceptable and not the standard of service we aim to provide. We also understand your frustration with receiving frequent marketing emails while your order issue went unresolved. It’s clear why this has resulted in a 1-star rating.
We want to make this right. Please reach out to our Support Team directly at support@trysnow.com
so we can immediately investigate your order and work toward a resolution. Feedback like yours is essential in helping us improve our service and ensure situations like this are prevented in the future.
Thank you again for sharing your experience, Mark. We sincerely regret the inconvenience and hope to restore your confidence in SNOW.
SNOW
zero customer service
I spent $300 ordering what I thought were great christmas gifts. I am missing a toothbrush from the order. AI support has been unhelpful and frustrating. I have sent numerous emails without any response. There is no number to call. However, Josh sends me marketing emails to purchase more items. I also previously bought their most expensive toothbrush which they don't seem to market anymore. Which is probably the reason that the replacement toothbrush head has been on back order for more than a year. I am close to returning the entire order and filing a claim with my CC company. It's sad bc their products are not bad but customer service is nonexistent.
The response from SNOW reads similar to the dialogue I had with Snow AI support, Asking me to email you when I have already sent 3 separate emails sounds disingenuous. If the response from snow was written by an actual person, please respond to the numerous emails I have sent.
8 december 2025
Review zonder uitnodiging
Antwoord van Snow Teeth Whitening
Hi Jungha,
Thank you for taking the time to leave this review. We’re very sorry to hear about your experience and completely understand how frustrating it must be to deal with missing items, unhelpful support, and delayed responses.
We acknowledge your concerns about AI-only support, lack of phone contact, and back-ordered replacement parts. This is not the standard of service we strive to provide, and we completely understand why this situation has caused such frustration and led to a 1-star rating.
We would like the opportunity to make this right. Please reach out to our Support Team at support@trysnow.com
so we can work with you directly to resolve the missing item and any other concerns. Feedback like yours is crucial in helping us improve both our customer service and product availability.
Thank you again for sharing your experience, Jungha. We truly regret the inconvenience and hope we can restore your confidence in SNOW.
SNOW
BUYER BEWARE
BUYER BEWARE! Ordered three toothbrushes and only received two. Can’t reach a representative, and their AI chat has not been helpful. Wasted $50 and will never order from this company again! Update: I received a response shortly after the survey saying that I would receive the missing toothbrush and it’s been almost a month with no toothbrush or response to follow up.
9 december 2025
Review zonder uitnodiging
Antwoord van Snow Teeth Whitening
Hi Emily,
Thank you for taking the time to leave this review. We’re truly sorry to hear about your experience and understand how frustrating it is to receive an incomplete order and then have trouble reaching a real person for support.
Missing items and unhelpful assistance are not acceptable, and we can see why this led to a 1-star rating. This is not the experience we want any customer to have, and we regret the inconvenience and disappointment this has caused.
We’d like to make this right. Please contact our Support Team at support@trysnow.com
so we can resolve the issue as quickly as possible. Feedback like yours highlights areas where we need to do better.
Thank you again for sharing your experience, Emily. We appreciate your feedback and the opportunity to learn from it.
SNOW
Absolutely disgraceful service.
Absolutely disgraceful service.
My order was not delivered to me and after arguing the point with this diabolical company ..they refuse to refund me..DO NOT USE THIS COMPSNY THEY ARE FAKE
20 november 2025
Review zonder uitnodiging
Antwoord van Snow Teeth Whitening
Hi Michelle,
Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience, and we understand how upsetting it is to feel let down when an order doesn’t arrive and the situation remains unresolved.
We want to be very clear that we take delivery and refund concerns seriously, and we’re disappointed that this has been your experience with us. This is not the level of service we aim to provide, and we understand why this resulted in a 1-star review.
Your feedback highlights a serious issue, and we appreciate you bringing it to our attention. We regret the frustration this has caused and the impression it has left, and we are committed to reviewing situations like this to improve our processes and communication.
Thank you again for sharing your experience, Michelle. We appreciate you taking the time to leave a review.
SNOW
Website fault for months
Purchased an Advanced wireless teeth whitening kit in summer 2023. Stopped charging just over 2 years later. Contacted customer support and was told 2 year warranty so tough. Bad enough but when trying to replace wireless kit it is impossible. Website is faulty and repeatedly goes to main page when trying to find. Apparently snow are aware of the issue and fixing it, for four months now!!!😡
Cannot get through to a human. Everything is AI.
Do not tell me to email as I have, loads of times. Just ai answer every time.
Very annoying.
What was a great company are now best avoided.
It’s a shame because it does work.
2 september 2025
Review zonder uitnodiging
Antwoord van Snow Teeth Whitening
Hi Julie,
Thank you for taking the time to leave this review. We’re genuinely sorry for the frustration you’ve experienced especially after being a customer who knows the product itself works well. That makes this even more disappointing to hear.
You’re absolutely right to expect clearer support and a smoother experience. We acknowledge how upsetting it is to deal with a device issue just outside the warranty period, combined with website problems and difficulty reaching a real person. That’s not the standard of service we aim to provide, and we understand why this led to a 1-star rating.
We also hear your feedback loud and clear regarding AI-only responses and the prolonged website issue. While these challenges are being actively addressed, we recognize that the delays and lack of human connection have caused unnecessary stress and for that, we sincerely apologize.
We truly appreciate you pointing this out, even though the experience has been negative. Your feedback helps us identify where we must improve, and we regret that this situation has changed your perception of SNOW.
Thank you again for sharing your honest experience, Julie. We hope we’ll have the opportunity to restore your confidence in us in the future.
SNOW
The worst customer service and products…
The worst customer service and products I have ever purchased. My journey with Snow Oral Care began less than two years ago when I purchased their LED toothbrush and extra toothbrush replacement heads. The toothbrush fell apart within one year under normal one person use. They warranted the replacement, sent it to me from the USA and I ended up having to pay duties and taxes on a free replacement. They were apologetic about the extra costs and issued me a gift card to use online for future purchases. I recently purchased a set of 6 replacement heads and when I placed one on my toothbrush this week it got jammed and broke the entire head and toothbrush. I have tired several times to get in touch with a live human in customer service but they only respond in AI MODE! I now have to buy a new toothbrush and more replacement heads but I’m certainly not spending over $300 for this brand again. It a piece of junk. Don’t waste your money.
27 november 2025
Review zonder uitnodiging
Antwoord van Snow Teeth Whitening
Hi DT,
Thank you for taking the time to share such a detailed review. We’re truly sorry to hear about the repeated issues you’ve experienced with your toothbrush, as well as the difficulty reaching a live team member. This is far from the standard we aim to deliver, and we understand how disappointing and frustrating this has been.
Your feedback is incredibly important, and we want to make this right. Please reach out to us directly at support@trysnow.com
so a member of our team can personally review your case and work with you toward a proper resolution. You deserve better than the experience you described, and we appreciate you bringing it to our attention.
Sincerely,
SNOW
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