TSG Reviews 3

Horrible service, I have a leak in my boiler and when you speak with the customer service they guarantee you the engineer is coming at the end of the day, after 3 days waiting and losing days work, I spoke again like the previous days with the customer service and I told them I can’t loose more days of job so next day if the engineer has to come he has to come after 16:00 because it’s the time I arrived home from work, he replied don’t worry I will speak with the engineer to go after 16:00, the engineer come or they said he come before 16:00 WHEN TSG KNOWS no one will be in the property, it’s frustrating how bad these people work, they don’t care about the people, the damages in their properties they only care about money

Poor service, They recently took over a reliable company we have been dealing with for years who offered a faultless service.
I have been trying now to resolve an issue with them since September 2025. I still have gotten no where and am just getting passed from one person to another. It is impossible to speak to any one person directly.

A technician from TSG - Steven, I assume based in the NE UK area, called to aid me with my EE 4g smart hub and whether or not we required an external antenna. A delightful person, who stayed for some time, finding the best placement for my smart hub. Having found the optimum site, he concluded that we didn't require an antenna and would just be wasting our money getting one installed. I find it refreshing to have someone honest and candid, helpful without being pussy and with a pleasant demeanour too. I would be more than happy for someone of his calibre to help with anything to do with broadband, wifi or hubs.