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2450 Morningside Ave UNIT 3, M1X 0E2, Scarborough, Canada
3,0
7 reviews
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Warranty scam. Don’t buy. It says guaranteed for life. Sent in a claim and the shipping is 16$. Which is more than what I paid for the glass protector.
Both the case and glass screen protector 2 months ago. Already cracked.
NO!
Amazing accessories! I’ve been a consistent customer for years and these accessories are durable and great quality
⭐ 1 Star
Very disappointed with Tuff8. I installed their screen protector on my iPhone 17, and after only two weeks, the screen protector was already cracked.
I went back to the phone store, and they told me I had to register online for a replacement. Only after registering did I discover that I had to pay $14.99 in shipping fees plus tax.
Honestly, this feels like a rip-off. I can buy strong screen protectors for $10 without having to pay additional fees for a replacement. If the salesperson had clearly explained these conditions before I purchased the product, I would never have bought it.
I do not recommend this product. Be aware of the additional costs before purchasing. In my opinion, it is only worth it if you are willing to keep paying them money over and over again.
I bought thw tuff8 samsung s26 case and lens protectors.. the case didn't cover my lens, its then and flimsy and the lens protectors are thin peices of plastic. my lens cracks less then 2 weeks later.. dont buy these cases get something better for 90...the 40watt charger block works the same as the 30watt...smh
Antwoord van Tuff8
Hi there, thanks for the review. A couple of clarifications that might help explain what you experienced:
Most phone cases, including TUFF8's, are not designed to cover the camera lens itself — this is standard across the industry, as full lens coverage would interfere with photo and video quality. That's what the separate lens protector is for.
As for the lens protector cracking: that's actually it doing its job. Camera lens protectors are made from tempered glass or specialized plastic specifically so that if something impacts the lens, the protector absorbs the damage instead of your camera lens itself. A cracked protector after an impact means it protected your phone's camera as intended — which is why we sell them as a sacrificial layer, not a one-time-use flaw.
On the charger: 30W vs. 40W output isn't about the charger underperforming. Charging speed is capped by your phone's battery and charging chip, not the charger's max rated wattage. If your device only accepts up to 30W, it will charge at 30W whether the charger is rated for 40W, 65W, or higher — the extra headroom just means the charger can also fast-charge other devices that support higher wattages.
If you'd still like us to take a look at your specific case or lens protector, feel free to email support@tuff8.com with your order number and photos.
This product is an absolute ripoff and not worth a cent. I went through two of these in under three months, and both were completely destroyed from ONE minor everyday drop. The build quality is laughably bad.
The so-called “free replacement” is misleading—you’re forced to pay over $15 in shipping, which is ridiculous given the item’s poor quality. To make matters worse, the replacement was shipped in a cheap $2 postage envelope with no protection, practically guaranteeing it’ll arrive damaged.
This feels like something you’d get for a dollar from a discount site, not a product sold at a premium price. Save your money and avoid this at all costs. Avoid !!!
Antwoord van Tuff8
Thank you for your feedback — we’re sorry to hear about your experience.
We do want to clarify a few important points. We stand fully behind our products and continuously test them to ensure quality and performance. Our team runs regular drop tests on both cases and screen protectors to make sure they meet premium protection standards. As noted in our company approach, maintaining consistent product quality and reliability is a core priority for us .
From your review, it sounds like the screen protector broke after impact. While we understand how frustrating that is, screen protectors are specifically designed to absorb shock and crack on impact in order to protect your phone’s actual screen — which means they are doing their job.
Regarding the warranty: we offer a limited lifetime warranty, which allows customers to receive replacements as many times as needed. The $14.99 shipping fee is standard and helps cover fulfillment and logistics costs — this is a common industry practice for replacement programs.
We also want to address the packaging concern — all replacements are shipped in protective packaging designed specifically to prevent damage during transit, and we have not encountered issues with items arriving broken.
That said, we always encourage customers to contact our support team directly so we can properly review the situation and find a solution. We are confident we would have been able to assist and improve your experience.
We appreciate your feedback and take it seriously as we continue improving both our products and customer experience.
Got some amazing cases, very durable and looks great on my device!
Antwoord van Tuff8
Thank you so much for your kind words!
We’re thrilled to hear that you’re enjoying the case — durability and design are exactly what we strive for. It means a lot to know it looks great on your device and performs as expected.
If you ever need anything else or want to try more products, we’re always here to help. Thanks again for your support! 🙌
I like the new product, it shows my phone perfectly!
Antwoord van Tuff8
Thank you so much for the love!
We’re really glad you’re enjoying the new product — sounds like you picked the perfect option to show off your phone while still keeping it protected. That balance of style and function is exactly what we aim for.
Appreciate your support and welcome to the family! 🙌
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