Twine Reviews 394

Antwoord van Twine

11 feb 2025

Hi Anthony,

Thank you for the review.

– Twine Team

Antwoord van Twine

11 feb 2025

Hola Heriberto,

¡Muchas gracias por tu comentario! Nos alegra saber que Twine ha sido una plataforma útil para apoyar a los creativos y facilitar la conexión con clientes de todo el mundo. Seguiremos trabajando para ofrecer la mejor experiencia posible.

¡Mucho éxito en tus proyectos!

– Twine TEam

Antwoord van Twine

11 feb 2025

Thanks Martina!

Antwoord van Twine

11 feb 2025

Hi Michelle,

Thank you for your great feedback! We’re glad to hear that you’re finding real, paid opportunities on Twine. We’ll keep working hard to bring even more quality projects your way.

Thanks again
–Twine Team

Antwoord van Twine

11 feb 2025

Hi Rafael,

Thank you for your thoughtful review! It’s great to hear that you’ve found value in Twine Pro and that building a strong profile and staying active has helped you connect with clients. Freelancing takes time and effort, and we love seeing freelancers like you succeed!

Wishing you continued success on Twine!

Thanks,
– Twine Team

Antwoord van Twine

11 feb 2025

Thanks for the review Taryn

Antwoord van Twine

11 feb 2025

Ciao Alessandra,

Grazie mille per il tuo bellissimo commento! Siamo felici che Twine sia per te un luogo accogliente e stimolante per i creativi. Continueremo a lavorare per offrirti sempre le migliori opportunità.

Buona fortuna con i tuoi progetti!

**Il team di Twine**

Antwoord van Twine

13 jan 2025

Hi Sophie,

Thank you for sharing your experience, and we’re truly sorry to hear about this situation. We take reports like this extremely seriously and are currently looking into your support request.

At Twine, we aim to provide a secure and professional environment for freelancers and companies, and we apologise that this experience did not meet the standards we strive for. Our vetting processes are in place to reduce risks like this, but we acknowledge that scams can occasionally slip through. When they do, we act quickly to investigate and take corrective action.

Please rest assured we will review this specific case thoroughly and strengthen our measures to prevent similar situations in the future. We are also committed to supporting you directly to resolve any issues you’ve encountered.

We truly value your feedback and your trust, and we hope to regain your confidence in Twine. Please don’t hesitate to reach out to us at support@twine.net for any further concerns.

Best regards,

Twine Team

Antwoord van Twine

Geüpdatet op 13 jan 2025

Hi Geoff,

Thank you for your feedback, and we’re sorry to hear about your experience. We understand how frustrating this must have been and want to address your concerns directly.

We aim to provide high-quality, legitimate opportunities for freelancers, and it’s clear we’ve fallen short here. We take reports of incorrect job details and technical issues seriously, and we’d appreciate it if you could share which job led to the “page not found” error so we can investigate and resolve this quickly.

Your feedback about job postings and the platform experience is invaluable, and we’re actively reviewing our processes to improve accuracy and usability. If you’d like to share more details or discuss your membership, please reach out to us at support@twine.net.

We’re committed to improving and hope to rebuild your trust in Twine.

Kind regards,

Stuart
CEO
TWine

Antwoord van Twine

7 jan 2025

Hi Lucian,

Can you contact our support at support@twine.net and we can help resolve this for you? Are you getting any error messages or what part can't you sign up?

Thanks
– Twine Team

Antwoord van Twine

6 jan 2025

Thanks for the review Hamza!

– Twine Team

Antwoord van Twine

Geüpdatet op 6 jan 2025

Hi Dr J,

Thank you for your honest feedback. I’m Stuart, the CEO of Twine, and I wanted to personally respond to your review. I’m sorry to hear that you’ve had a frustrating experience with our free membership.

I completely understand how it can feel disheartening when job applications fill up quickly. One factor is that remote jobs are often the most popular, as they’re relevant to more freelancers across our global network. These roles can reach the free application limit faster than local projects, which can sometimes create the impression that free members rarely get to apply.

To clarify, Twine offers a free tier to provide opportunities for freelancers at all stages, with 15 applications per month. Twine Pro, our paid membership, allows for 50 applications, direct client contact details, and increased visibility in searches. This model will help you avoid high commission fees on freelancer earnings, something we know many freelancers value.

We’ve chosen this approach to keep communication between freelancers and clients smooth, without acting as a middleman in payments. If you're interested in learning more about why we charge a subscription rather than commission, I’ve written a detailed blog post about it here: https://www.twine.net/blog/twine-pro-subscription-for-freelancers/

That said, I completely appreciate your suggestions. We’re always evaluating how to improve the platform and make it more rewarding for freelancers. Your feedback is incredibly valuable to us, and I’d love to hear more if you’d like to reach out directly.

Thanks again for sharing your thoughts. Wishing you all the best in your freelance journey.

Best regards,
Stuart Logan
CEO
Twine

--

Update to your update:

I assure you, none of this has been quick or easy. We've been working on this for years and even had a fully commission-based model in the past (pre October 2023). But it created the issues I mentioned, and an additional issue: it put off clients posting jobs on the platform. We were told this by clients and we've seen it in the data. We doubled the monthly jobs on Twine in 2024, and expect to be able to accelerate this trend in 2025. The more jobs, and of course high quality jobs, the better experience for all involved.

Thank you for taking the time to give this feedback, I truly appreciate it. However, we aren't going to change our model. There will undoubtedly be tweaks (perhaps increasing levels of the free tier as you mentioned) but I'm more convinced than ever this model will create a better experience for all our customers.

Antwoord van Twine

8 jan 2025

Hi Mark,

Thank you for your feedback, and I’m sorry to hear that you’ve had this impression of Twine. I want to personally assure you that Twine is a genuine platform connecting real businesses with talented freelancers. Since launching in 2016, we’ve grown to over 700,000 freelancers globally and have worked with clients ranging from startups to Fortune 500 companies.

All jobs posted on Twine go through a vetting process to help minimise fake listings and scams. However, like many platforms, we occasionally face fraudulent postings. When these occur, we act quickly to remove them and continually improve our systems to detect and prevent such activity.

We strongly encourage freelancers to report any suspicious jobs, and we’re always here to help if you have concerns about the legitimacy of a listing. Our goal is to create a trusted space for freelancers to find meaningful work, and your feedback helps us refine that process.

If you’d like to discuss your experience further or share specific examples, I’d really appreciate hearing from you directly. Your insights are invaluable in helping us improve Twine for everyone.

Thank you for taking the time to leave your review.

Best regards,
Stuart Logan
CEO, Twine