After losing all my website's file's by my fault in Plesk control panel. Posting a Ticket staff at Uk-Ckeapest.co.uk was glad to help me out and reinstall full backup file's strait away. Many thanks t... Toon meer
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Lees wat reviewers zeggen
I use UK Cheapest to host a small web site for an impecunious club. I looked for low cost hosting, and found that UK-C offered a great deal. I didn't expect to get much in the way of tech support but... Toon meer
Absolutely terrible company to be involved with.There is no phone service to communicate with them only by AI bot which is useless . You go around in circles trying to get anything sorted . DO NOT WAS... Toon meer
UKC has always answered emails and tickets promptly and been as helpful as possible (they were usually about method of payments). I've been with UKC for a good number of year now (must be approaching... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
UK Cheapest is one of the UK’s longest-established and most affordable providers of domain names, web hosting, SSL certificates, and website services. We’ve been helping individuals, startups, and small businesses get online since 2002. Our focus is on offering simple, secure, and low-cost online solutions with no hidden fees or confusing jargon. Whether you’re registering your first domain or running a growing business website, we make it easy and affordable. We offer cheap domain names from just £1, reliable web hosting plans with free email, 1-click WordPress installs, and powerful features like DNS management and email forwarding all included at no extra cost. Additional services include website migration, Premium SSL, Disaster Recovery, and WordPress optimisation, backed by a friendly, UK-based support team. Support is available 24/7 through our online ticketing system. Most issues are resolved quickly even during evenings, weekends, and bank holidays. Trusted by thousands of UK customers for over 20 years, UK Cheapest is committed to transparent pricing, responsive support, and reliable performance. If you’re looking for cost-effective, trustworthy online services, we’re here to help, whether you’re just starting out or managing an established online presence.
Contactgegevens
Verenigd Koninkrijk
- uk-cheapest.co.uk
4,0
Goed
320 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 7% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Repeatedly atrocious support
Repeatedly atrocious support
I assume UK-Cheapest's support is delivered by some sort of terrible AI system. Time and time again my simple requests were met with answers that seemed unrelated to my question. Only when I complained did someone at last answer my simple request. Really poor.
5 september 2025
Antwoord van UK-Cheapest.co.uk
We’re sorry to hear about your experience.
We genuinely regret that our support didn’t meet your expectations. While we do use automation to assist with common queries, every support ticket is reviewed by a real person - and we aim to resolve every issue quickly and accurately.
Your feedback is important, and we’re already reviewing this to make improvements. If you’re open to giving us more information (even anonymously), we’d love the opportunity to make things right.
- The UKC Team
UK-Cheapest seem reasonably priced and give good service.…
UK-Cheapest seem reasonably priced and offer a good service. I get email reminders as to when my next payments are due. Also, in the past when I've had difficulties the staff have dealt with them efficiently. I'm not really tech-savvy and so this service has been very helpful.
7 september 2025
Review zonder uitnodiging
Antwoord van UK-Cheapest.co.uk
Thank you for the kind words! 💬
We’re so pleased to hear that our reminders, support, and pricing have made things easier for you - especially as someone who doesn’t consider themselves tech-savvy. That’s exactly what we’re here for: to make web hosting simple, affordable, and stress-free.
Thanks again for choosing UK Cheapest - we’re always here to help!
- The UKC Team
No problems with this company
Been with this company for over 10years. Never had any problems. I would recommend them
22 augustus 2025
Fantastic hosting company.
I have been with UK cheapest for many years - to many to remember. They are fast and efficient as well as cheap, and always happy to help in any way. Highly recommended
26 augustus 2025
Review zonder uitnodiging
Antwoord van UK-Cheapest.co.uk
Thank you so much for the glowing review!
We’re thrilled to hear you’ve been with us for so long even if it’s been too many years to remember! It means a lot to know you find our services fast, efficient, and affordable. Our support team is always here to help, and we truly appreciate your recommendation.
Thanks again for being a valued part of the UK Cheapest family!
- The UKC Team
Customer for over a decade!!
I’ve used this company for over 10 years.
They have always resolved any queries I’ve raised. Some queries have been technical (htaccess code, php queries, SSL set up). They have never let me down. I will continue to use them.
1 augustus 2025
Review zonder uitnodiging
Antwoord van UK-Cheapest.co.uk
Thank you for your continued support over the past 10 years!
We’re truly grateful for your loyalty and kind words. It’s great to hear that our support team has been able to assist you with everything from technical queries to SSL setups. We work hard to make sure our services are reliable, affordable, and easy to manage and it’s always rewarding to know we’re meeting that goal.
Thanks again for choosing UK Cheapest, we look forward to supporting you for many more years to come!
- The UKC Team
I have dealt with this company for over…
I have dealt with this company for over 15 years. Over the years, any issues have been quickly and professionally resolved. They have a ticket system that is very efficient and in my case, the response has always been quick and stress free.
My latest problems took 2 days to resolve and both Andrew and Thomas, the team members who resolved the issues are a credit to the company.
They were readily available, even though it was during the recent Easter Bank Holiday!
Thank you once again to all concerned.
I have no hesitation in recommending this company to anyone.
23 april 2025
Review zonder uitnodiging
Antwoord van UK-Cheapest.co.uk
Hi Jeff,
Thank you so much for your incredible 5-star review and for being with us for over 15 years! It means the world to us to hear that our support team, especially Andrew and Thomas, were able to resolve your recent issue quickly and professionally, even over the Easter Bank Holiday.
We’re proud of our ticket system and even prouder of the team behind it, your kind words are exactly the kind of feedback that keeps us going.
Thanks again for your recommendation and continued trust. We’re always here whenever you need us.
Warmest regards,
The UK Cheapest Team
Absolutely appalling service
Absolutely appalling service. Can’t log into my account because they’ve added another tier of security, but I’m not being sent the codes (no they aren’t in my junk folder).
My support requests are being ignored.
Whatever you do, don’t use UKCheapest.
13 april 2025
Review zonder uitnodiging
Antwoord van UK-Cheapest.co.uk
Hi Philip,
Apologies for the delayed response - we’ve recently reviewed some older feedback and wanted to make sure your concerns were properly addressed.
We’re very sorry to hear you had trouble logging into your account due to the new two-factor authentication (2FA) system. This added security layer was introduced to protect customer accounts, but we completely understand how frustrating it can be if the codes aren’t arriving (especially when not in your junk folder).
We also regret if it felt like your support requests were being ignored that’s never our intention. It’s possible there was a missed message or a delay at the time, but we’re here now and would be happy to help resolve any remaining issues.
If you’re still having problems, please contact our Support Centre and mark the ticket as URGENT – 2FA ISSUE so we can prioritise it.
Thank you again for your feedback - it helps us continue improving our service.
Kind regards,
The UK Cheapest Team
I'm not technically minded but the guys…
I'm not technically minded but the guys are patient and guided me to a solution. Excellent. Thanks guys.
11 april 2025
Review zonder uitnodiging
Antwoord van UK-Cheapest.co.uk
Hi Chris,
Thank you so much for the 5 stars! We’re really glad to hear our team could guide you through everything especially when it’s not your usual area.
We believe tech support should be patient, friendly, and stress-free so it’s great to know we hit the mark for you.
Thanks again for your kind words - we’re always here if you need us.
Best regards,
The UK Cheapest Team
Absolutely terrible
Absolutely terrible, DO NOT HOST YOUR SITES HERE OR BUY ANYTHING HERE, they only have an online ticketing system, no contact number, no email, servers are outdated and slow, loading times are slow, I can't even login to pay for an invoice and there's no way of contacting these idiots!!
14 maart 2025
Review zonder uitnodiging
Antwoord van UK-Cheapest.co.uk
Hi No2Expedia,
Thanks for your feedback, and apologies for the delayed response, we’re reviewing past reviews to ensure no concern goes unanswered.
We’re really sorry to hear about your experience. The introduction of two-factor authentication (2FA) was intended to strengthen account security, but we understand that if login issues prevent access to your account especially for urgent tasks like paying invoices - it can be incredibly frustrating.
While we don’t offer phone support, our online ticketing system is monitored 7 days a week, and we aim to respond to all queries promptly. If your messages weren’t getting through at the time, we’d really like to look into that and help put things right.
As for performance, we continuously upgrade our servers to ensure reliable, fast service. If you’re still experiencing issues, we’d welcome the chance to investigate your specific case.
Please reach out to us via the Support Centre and mark your ticket as URGENT – 2FA LOGIN ISSUE, and we’ll prioritise it.
Thank you again for the feedback, we’re here to help if you’re open to giving us the chance.
Kind regards,
The UK Cheapest Team
Antwoord van UK-Cheapest.co.uk
Hi Rayan,
Thank you so much for the 5-star review and for calling us the best in the UK! We’re thrilled to hear you’ve had great service from us.
We really appreciate your support and are always here if you need anything.
Best wishes,
The UK Cheapest Team
Very bad service bought a domain never…
Very bad service bought a domain never went active try to chat with support told send ticket which done almost 24 hrs no one respond .
Took money like get robbed I ask for refund still waiting reply ‘ look like this company based in overseas not uk .
9 januari 2025
Review zonder uitnodiging
Antwoord van UK-Cheapest.co.uk
Hi Muhammad,
Apologies for the very delayed reply, we’re reviewing older feedback to make sure all concerns are addressed.
We’re sorry to hear that your domain didn’t go active as expected. In some cases, delays can occur due to issues outside our control, such as incorrect registration details or flagged transactions by the domain registry. These are security measures to protect both the customer and the integrity of the domain system.
Our helpdesk is staffed 24/7, and we typically respond to support tickets within hours, no matter the day or time. We’re also happy to confirm that refunds are always issued when a service can’t be delivered - we never hold on to customer funds.
Just to clarify, UK Cheapest is a UK-based company and has been operating for over 22 years. We’re committed to offering affordable and reliable services, and we’re always here to help resolve any issues when given the chance.
Thanks again for your feedback, it helps us keep improving.
Kind regards,
The UK Cheapest Team
Beware!
Beware! Choose other provider! CheapestUK are mamonts, who'd get your website and emails off regularly and won't communicate apart from via tickets which they don't even bother to respond properly.
Cheapest on quality, not on price!
7 januari 2025
Review zonder uitnodiging
Antwoord van UK-Cheapest.co.uk
Hi Aleksejs,
Thanks for your feedback, we’re sorry to hear you feel this way.
We’d like to clarify a few points for anyone reading: our support team is available 24/7 via our online ticketing system, and we respond to all tickets, usually within a few hours. We don’t offer phone support to keep costs down and pass those savings onto our customers, but we always respond and aim to resolve every issue fully.
Service reliability is a top priority. If your website or email was unavailable, it may have been due to account-specific issues (such as billing, expired domains, or DNS misconfiguration), all of which we’re happy to help resolve when contacted through the proper support channel.
UK Cheapest has been serving individuals and small businesses for over 22 years we focus on affordable, secure, and reliable online solutions. We’re sorry your experience didn’t reflect this, but we’re always open to helping make things right.
Kind regards,
The UK Cheapest Team
Awful experience
Awful experience.
Website and emails are down every other month by various reasons.
No phone call service, very long response times, and responses are random, need to open tickets and wait days.
Have been loyal for the last few years for some awkward reason, but finally had enough!!
Plus not cheapest as they say, far from it.
Avoid at all cost.
7 januari 2025
Review zonder uitnodiging
Antwoord van UK-Cheapest.co.uk
Hi Aleksejs,
We’re sorry to hear you’ve had a negative experience, and we appreciate the feedback.
We understand how frustrating it can be if your website or emails are disrupted though regular downtime is certainly not typical of our service. If you’ve been experiencing repeated issues, it may have been related to individual account settings, expired services, or misconfigured DNS, all of which our team is happy to assist with.
Our support team is available 24/7 via our ticketing system and while we don’t offer phone support, this approach helps us keep prices low and focus on fast, trackable written support. Most tickets receive a response within hours, even on weekends and holidays.
UK Cheapest has proudly served customers for over 22 years, offering reliable and cost-effective solutions with domain prices starting from £1 and no hidden fees. We’re genuinely sorry to see you go, but we’re always here to help if you reconsider.
Kind regards,
The UK Cheapest Team
Antwoord van UK-Cheapest.co.uk
Hi Binu PR,
Thank you for the 5 stars and your kind words even though some time has passed, we truly appreciate the feedback.
We’re glad you had an excellent experience and are always here if you need us again!
Best regards,
The UK Cheapest Team
Reliable and Consistent...
UKC has always answered emails and tickets promptly and been as helpful as possible (they were usually about method of payments).
I've been with UKC for a good number of year now (must be approaching ten yrs) as a small scale user, and am very happy with their performance.
3 december 2024
Antwoord van UK-Cheapest.co.uk
Hi Mr Lees,
Thank you so much for your kind words even though some time has passed, we wanted to let you know how much we appreciate your support.
We’re thrilled to hear you’ve had a reliable and consistent experience with us over the years, especially when it comes to support and payments. Whether you’re a small-scale user or running a larger project, our goal is always the same: fast, friendly, and dependable service.
Thanks again for being with us for nearly 10 year, we’re here whenever you need us!
Best regards,
The UK Cheapest Team
Just renewed with One Call
Just renewed my car insurance with One Call. Always had a good experience with them. The premium was actually cheaper than last year.
27 november 2024
Consistently hassle-free service and…
Consistently hassle-free service and good value.
4 november 2024
Too many reminders far too early!
Too many reminders far too early!
But the actual transaction was easy and quick.
1 november 2024
UK-Cheapest provide excellent and professional services
UK-Cheapest provide domain registration, email and server services for more than 20 internet domains. Their service is impeccable and when we do require a helping hand their support is quick, efficient and accurate. Compared to other similar companies their service is highly professional and a great asset to our organisations. Thank you.
11 oktober 2024
Review zonder uitnodiging
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