They charge 6 times more
They confuse you by showing only their service fee upfront, making you think it’s the ETA price. The total amount, €125, is shown in small print at the bottom of the page
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They confuse you by showing only their service fee upfront, making you think it’s the ETA price. The total amount, €125, is shown in small print at the bottom of the page
This is a scam! They are pretending to be the official Gov website and after They dont tell you how much you will be paying and try and take 140e from your account when the eta visa is only 20e
Introduction:
I have recently fallen victim to a fraudulent company that falsely claims to provide UK ETA (Electronic Travel Authorisation) applications, which misleads users into thinking it is the official UK government portal. The website in question is (Trustpilot do not allow website link) This company is not an official government entity but a third-party service provider, charging users for a service that could be accessed directly through the UK government's website at no additional cost.
Fraudulent Practices Identified:
Misleading Design: The website closely resembles the official UK government portal, leading users to believe it is an official service. However, it does not make clear at any point that it is a third-party platform.
Lack of Transparency: Upon applying for an ETA, users are redirected to the application form without any information about the fees or the nature of the service. This lack of clarity is deceptive and unethical.
Overcharging: The website charges users a service fee for processing ETA applications, despite the fact that the same application can be completed directly on the official UK government website at no extra cost.
No Response to Refund Requests: After paying for the service, I requested a refund, as the website did not comply with its own refund policies or timelines. However, the company has failed to respond, further demonstrating its fraudulent practices.
Data Privacy Concerns: The website collects personal data without informing users about how it will be used or providing an easy way to delete this information.
Company Details:
Company Name: Universal Innovations SL
Trading Name: UK ETA Form
Registration Number (NIF/CIF): B66307935
Company Address:
C. dels Vilabella 5-7, 08500 Vic, Barcelona, Spain
Phone Numbers:
+34 938890000 (Spain)
+1 3054282673 (International)
(Trustpilot do not allow website link)
Actions Taken:
I have reported the fraudulent practices to various authorities, including:
UK Police (Online Crime Division)
Consumer Protection Agencies in the UK, Spain, and Ireland
My Bank, which has been notified of the fraudulent transaction
The Police in Spain (Barcelona), providing them with all company details
I have also filed complaints with the UK's National Trading Standards, The Spanish Data Protection Agency (AEPD), and other relevant consumer protection bodies in Europe.
Steps for Victims of This Scam:
Request a Refund:
If you have used this website and paid for their services, immediately request a refund. Make sure to keep records of all communication with the company. Be aware that they may not respond, as is the case with many victims.
Contact Your Bank:
Report the fraudulent transaction to your bank or credit card provider, as they may be able to initiate a chargeback or dispute the payment if done within a certain timeframe. Keep all evidence of the transaction, including emails and receipts.
File a Complaint with Authorities:
In the UK, report the fraud to Action Fraud (the UK’s national fraud and cybercrime reporting center).
In Spain, file a complaint with the Policía Nacional or Guardia Civil, providing them with company information.
Report to the Spanish Data Protection Agency (AEPD), as your personal data may have been mishandled.
In other EU countries, you can file a complaint through the European Consumer Centres Network (ECC-Net).
File a Formal Complaint to Consumer Protection Bodies:
UK National Trading Standards:
The Spanish Consumer Protection Agency: (Trustpilot do not allow website link)
Protect Your Personal Data: (Trustpilot do not allow website link)
If you provided any personal information on the website, contact the company and request that they delete all of your personal data. Under the General Data Protection Regulation (GDPR), you are entitled to request the deletion of your personal data from a company. If the company refuses, you can report this to the AEPD.
Spread Awareness:
Share your experience on review websites like Trustpilot, Google Reviews, and social media platforms. This will help warn other potential victims about the scam and reduce the chances of others being deceived.
Conclusion:
This fraudulent website, (Trustpilot do not allow website link), is deceiving consumers by posing as an official platform for applying for the UK ETA. It charges consumers unnecessarily and misrepresents its services. By sharing this report, I aim to alert others to this scam and encourage those who have fallen victim to take action.
If you have been affected by this scam, I encourage you to report it immediately to the relevant authorities and take steps to protect your personal information and seek a refund.
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